Five Star Frame & Alignment

This place tried to tell me I needed a steering rack after I came in for an alignment. They told me they would lift my car and try to turn the front wheels by hand and the guy said it was too tight. The owner tried to tell the guy to take the tie rod ends off so they could do a real test, but the guy working was too lazy and said it was definitely the rack and refused to take the tie rod end off to troubleshoot. The owner then tells me he will look around for a new rack. I asked him how much for the labor and he said on no more than 3 hours at $ 100 an hour and he even said it would probably be around 2 hours. So they get me an estimate, and it was a whopping $ 800 for the rack and $ 500 for the labor. When I said hey you said it was 3 hours and maybe even 2 he said he was busy helping other customers, completely blowing me off. I went in there for an $ 89.99 alignment and came out with a $ 1295 estimate to replace my rack without them even taking a single part off my car to troubleshoot! I would stay away from this place, any of the reviews saying they are helpful did not seem true when I was there. Oh one more thing, when I mentioned the positive reviews he had on google, he stated he doesn’t even read them or cares!

If you are looking for an honest mechanic speak to Danny. I have been going to Five Star for years to have work done on all of my custom vehicles. Wouldn’t trust anyone else to touch my cars. Five Star is booked days ahead so always make an appointment!

These guys are awesome!!! i made a appointment at 1. Danny helped me out. My prius was shaking while driving so i wanted to check my alignment. i wait in the waiting room for a short amount of time and danny makes me aware that my two front tires are worn out. he referred me to a friend of his who gives me a awesome deal and gives me a awesome price for the alignment. he lets me come back and check all it for free afterwards to do a check up.
keyword for these guys is honest!
highly recommended!

So I called yesterday to have my car checked out and I show up today. Apparently I didn’t set up a proper «appointment». Telling them ok I’ll be there at 11 o’clock isn’t specific enough, I guess. I live close to 30 miles away. |: