Kendall Dodge Chrysler Jeep Ram

I was shopping around since my truck was totaled so I decided to hit some dealers and see what are some deals they can offer me. Pulled up parked and instantly met a seller showed me some diesel trucks used I found most prices to be crazy. Now why this place is given one star from is because a truck I was really interested had the MILES LOWERD. Car fax read That the the person traded in the truck at 25,800 miles and car has 24,400 that is a red flag no sir I said no thank you turned off the truck and left whatever may have happend for the vehicle to get those miles of whatever might be the problem I sure do not want to be part of it. I would not recommend anybody to buy a car here.

I bought a Dodge vehicle and complained about squeaky breaks since purchased 8. the service team was horrible. Miguel service manager never returns calls. My car was there for 10 days! For breaks and an oil change. I had to get the Dodge Company involved. Never again. They’re great when buying. Horrible with service! Especially if it’s under warranty and you’re not paying a dime. Horrible. Stressful experience and on top of that asked me for a review. This is it. Minus 5!

Bought my car back in February 2016. Upgraded to leather seats. Had to wait 4 days to get my car back. Got it back with the wrong seats. Not the seats that came with my Jeep Patriot. My car has dark gray almost black carpet. The leather seats came with beige back. I took the car back and one of the managers insisted that its supposed to be like that. Black and beige carpet? I DO NOT THINK SO. Finally they agreed that it was wrong after days of calling back and forth. I took my car back they gave me a rental. They said 2 days. I took the insurance that the rental car offered since it was only for 2 days. It took 10 days, $ 200.00 of car insurance. They agreed to pay the $ 200.00. As of today June 4, 2016 they have not credited the $ 200.00. They have been playing games with us sending us even pictures of checks made to entreprise rent a car. My husband even went to the dealership and the Manager Sam told him that the credit was issued on May 27^th 2016. Since it was a long weekend he said it would probably reflect in 2 – 4 days. Guess what. ANOTHER LIE. I do not recommend that dealership. They do not even deserve one star. I HIGHLY DO NOT RECOMMEND THEM.

They are horrible! Bought a car after they said they didn’t want our business! Rod the sales manager isn’t a man apparently and does not keep his word. Took his word back TWICE and kept changing the price just to get his bonus for the month. They say and do whatever they can in their own benefit not yours. Do not trust these frauds!

another smooth deal these guys are the best! from chris the salesmanger to jorge the salesmen to pepe the finance mgr they are the best in the business. the used car manager gives you the most for your cars and always has some gems in his lot!

Took my vehicle in for warranty and it came out worse than when it went it. They didn’t complete all the work and had to go back repeatedly.
Vehicle overheated and had to go back for warranty, took them 16 days to fix and vehicle came out scratched. Check engine light came on after 3 days and ended up at another dealer who said they had installed the coil incorrectly.
When I took it back to fix the scratch and other damaged items it was returned with new scratches improperly installed parts, and now the hood does not close properly. It keeps getting worse, they should be closed down.

Terrible customer service. Purchased a new jeep Sahara with after market leather and it’s been a nightmare. One of the leather seats had a tear and stitching missing. The sales guy did not want to have it replaced. Service department has been less than helpful. After 1 week of sitting at the dealer they tried to use a leather repair kit instead of replacing the seat. It’s been now another week and still nothing has been done. Do not buy your car at this dealer.

Had the best experience here yesterday buying my dream jeep. Thank you Andrew for your patience and kind sales guidance. Mike, Pepe and the whole staff were Assertive and exceeded at helping me with the best costumer service. Again Thank you, Thank you for the baddest jeep ever! You all Rock.

We went in dressed with jeans and a t-​shirt and NO ONE even looked at us for a solid 15 minutes. When someone was finally FORCED by someone else to help us (I kid you not, this guy had to insist that he come over) he immediately made it clear we were not worth his time. His first question was «how is your credit?» Um… how about you ask what we are looking for first? Or, IDK, give us your damn name!!! He didn’t even try to make conversation and kept trying to steer us away from the car we wanted because «this one is much cheaper.» Thanks for looking out, but I just told you that wasn’t what we wanted. He was rude, condescending and couldn’t get us out of there fast enough. Lucky him, we wanted to leave just as fast.

I have purchased a lot of cars but this is my first review of a dealership. First the experience buying my truck was awesome. Then I went in for service. Oh wow. These guys move quick but in a super polite way. I have been in several times since and all have been great. I haven’t even met any pissed of people or overheard arguments with customers while waiting. Hopefully my Ram last awhile and I won’t mind bring it back here for work. Thanks guys.

Can I rate less than one star??? Terrible service department! I took in my 2014 Dodge Journey with 44k miles for a check engine light. Tech told me it was so strange, and probably a software update. But I had time left on Powertrain Warranty, and purchased the top of the line extended warranty, so there wouldn’t be an issue. Got an appointment to bring it back a week later. I bring the car back, and have to authorize a $ 105 «diagnostic fee» that I won’t get charged as long as it is a «covered item». Get a call back a couple of hours later to authorize a $ 265 «tear down fee» to remove the manifold and diagnose the issue (which they now think is an engine coil, covered under the extended warranty anyway). Two calls later, the Service Manager wouldn’t get on the phone, but stood next to the tech as she tried (and failed) to explain the difference between the initial diagnostic fee that was supposed to cover everything, and this one. Tech also lied during call about calling our warranty company. First said she called to let them know the car was there (not true — I had already spoken with the company). Then said, well,
she called to confirm deductible (not true — my husband provided that information, in person). Then she said, well, I’ll call them now. SHADY! Needless to say, we aren’t agreeing to the second fee, and they are diagnosing the problem now. The saga continues…

Richard Hernandez was great. He made buying my Jeep Sahara Wrangler Unlimited easy! We did everything over the phone and just came in to sign paperwork.

My used car buying experience was PERFECT! Wonderful customer service and great sales team! Left with the car of my dreams and for the price I wanted! Did not think it would be possible but the sales team and great manager were very helpful and made sure I left a happy customer!

The customer service is second to none! I’ve bought several cars here and definitely looking forward to my next purchase. The transaction was smooth and upfront. They worked with me to get the car I want for the price I need. Great variety of new and used cars.

Leased my Dodge Challenger from this store. Everyone was super helpful! I didn’t know what car I wanted when I got there. They helped me pick my car and got me the price I wanted. Wouldn’t shop else where.

Worst customer service ever! Had an appointment on a Monday for oil change, Brought it in, waited 45 min to talk to someone and do paperwork. I called Tue, they said it was on the lift. Wednesday, they did not know the status. I told them if not done, I will pick it up Friday, whether done or not. I went Friday, nothing done, took the car.
Had an appointment for Monday, was lied to, they new nothing, they did not call to update me. I called corporate, corporate was sympathetic after they called the dealership and got different stories themselves!!!

In my previous posting I explained how the dealer charged me for an oil change yet after I checked the oil right after I found the oil to be black, thick and the oil filter had dust on the cove with no evidence of being removed.
I informed Ram/​Chrysler/​Fiat who took my details, opened a case number yet nothing was ever responded to.
I also reached out to the dealer ownership and they to did not bother to respond.
My research found that there are constant problems with this service department for years so it is not getting addressed and I have to assume then that this is an acceptable practice.

The old saying there’s a sucker for every moment of the day and I fell for this dealers gimmick. They bring you in with this $ 14.95 oil change coupon special. Then while waiting for a while they approach you with a cabin filter and air filter showing you that they are bad and need changing. I ask myself why are they spending time doing this to all of the vehicles especially when I didn’t ask them to check these filter. You guessed it’s just another way to make money on you. Long story short the $ 14.95 oil change, air and cabin filter with labor $ 85.00 plus 14% shop fee plus tax for about $ 120.00. So people just beware of these profit making tactics after all the mechanics and service writers need to make their quotas and the winner is the dealer…

So… I got my first car here, a Dodge Dart 2014 being new at the moment and it was a lease. Within 8 months the car started giving me problems it broke 4 times in one week and I kept coming back for the dealer to find the solution. CLEARLY they didn’t because it broke 6 times after that and they were never able to figure it out. Besides the terrible service they gave me. THEY FORCED ME to review them good on a paper they gave me, as me and my dad didn’t agree because the service again was the worst they actually filled out the formed and gave themselves a good review. It was a mistake going here and the manager wasn’t really helpful but the mechanics were incredibly disrespectful and I don’t think they knew what they were doing. It’s better to cross the street and go to Toyota.

Too bad I can’t give this dump 0 stars. I made an appointment to bring my Jeep in over a week ago, and I got an appointment for Saturday at 8AM. I get there at 7:45 and I’m not acknowledged till about 8:30. At this time, they didn’t check me in or anything, they simply asked me why I was here. I explained to them I made an appointment because my Jeep had a roof leak. The assistant service manager Eddy Sanchez, simply laughed and said if this was a mechanical issue I can probably get your car out by Monday, but because your car is drivable, this will probably be here for about a week. He offers me no loaner or anything, mind you, it’s Saturday. 7 days to inspect and correct a roof leak? Are you kidding? So I left and spoke to the guy outside that tells you where to park when you arrive to the device center and he tells me they make appointments left and right and they don’t keep track of them and they’re always backed up. He even agreed they have a flawed system.
I’m going to Arrigo where I bought my Jeep, there was a reason I didn’t get it at this dump.