About 1 hour after i got off the phone with King Steam they were already at the receiving area of my building waiting to be let inside. My building is very particular about the contractors they let in but they were able to get in right away. That means that they have all the paperwork needed for high rises ie; Licenses, Liability Insurance, & workman’s comp. I have had some issues in the past with other contractors I’ve called so this was a relief! The job that needed cleaning was my huge sectional. I have 2 children at home and I’m sure many of you know exactly what kids can be capable of and what kind of damage they can do to a sofa. Did i mention i had a dog as well? that combo isn’t too kind to nice couches. It was recently purchased just over a year ago and spent like $ 2000. So needless to say i did not want or have the means to dish out for a new one. The serviceman got right down to it and performed a spot test on the meanest, toughest, most nastiest bad boy stain i had there. He showed me exactly what the couch was going to look like after it would be cleaned on a small area. And boy was i impressed, everything came right off, i believe the stain was a mixture of some milk, juice, pee pee, and only God knows what else. But BOOM! just like that the stains disappeared. How could i tell him not to make my couch look pretty again. lol Bottom line is King Steam showed me what kind of Business they run which is why they receive 5 stars from me. They are speedy, reliable, punctual, and courteous and i hope and will do everything i can to not make my couch look a mess like it did before, but if it does happen again, i know exactly who to call! And the prices weren’t bad either :)