Mattress Firm Mall of the Americas

The sales person was nice. I purchased a mattress from Mattress One. I did not attempt to negotiate prices. The bed was scheduled to be delivered two weeks later on a Friday between 8:00 AM and 5:00 PM. They would not narrow down the time.
I waited on that Friday and received a call that the bed was out of stock and would be delivered the next Friday. Again, between 8:00 and 5:00 PM. They would not narrow down the time.
I waited the next Friday. No word. I called Mattress One and was told that my bed was on the truck and that they would be delivering sometime this evening, but have no idea what time. I am continuing to wait.
Using computer scheduling systems, route optimization systems, GPS and cellular phones, it seems that the dispatcher would know the location of the truck, route and number of stops and could narrow down the time to something other than 24 hours. As I continue to wait, I do not know if the bed will show up or not. If it does not show up today, I will cancel and purchase from Mattress Firm. Based on the other reviews that I have read, I am sure canceling will be a bad experience.

Just got a ‘Great Deal’ me and my wife had been shopping for a Stearns and Foster Queen size bed. We went to Macys, Sears, Zmattress and MattressFirm and they all wanted crazy prices, so my father got in the mail a flyer from Mattress1one and we decided to stop by there Flagler store. There we meet with Albert who is one of the salemen there and he was great, he had all the information we need but best of all he had the Best Price… Delivery came the same day … and from now on I will send my family to Mattress1one… Gracias Mattress1one.

I have never had such an awful experience in my entire life. This place is totally sketchy. To be honest, I am not even sure it’s a legitimate business. I am 99% sure they smuggle in coke in the mattresses, and run a lucrative drug trade lol.
So here’s what happened: I bought my bed on Wednesday, the promised to deliver it by Saturday (even though there is a next day delivery guarantee!) because the bed was out of stock. The bed didn’t come Saturday… they claimed the truck was late. They told me the bed would arrive Tuesday. Then Wednesday. Then Thursday. Every time I called to check they LIED And said the truck had arrived at the warehouse and my bed was on the way.
The employees were extremely rude even though it was THEIR fault, and kept blaming another company’s «bad business» as the reason they didn’t have the bed yet. I had to threaten to call the POLICE to get a refund! It was absolutely horrible.
DO NOT buy a bed from here.