Mazda of North Miami

Mazda of north miami is garbage. If u got bad credit they say u have to put $ 5000 to $ 10,000 down to get a financed car. I purshase a car there and got shitted on. Being a first time buyer. They treated me like shit and didnt help and made me waste my time.
Not a good place to go. BEWARE.
As for me i found a place that does actually help and its called braman hyundai on biscayne blvd.
Got a new suv and barley anything down and with bad credit. Shows who really are here to help and want u to keep coming back, and the ones who only care about selling u one car.

Terrible experience all around. After one year the nightmare was put to rest. I simply traded my troublesome Mazda in for another brand vehicle. Never again. I have severed my ties with Mazda.

Easiest leasing experience ever!!! Was in and out the same day, within hours. Drove off the lot with a gorgeous new 2016 Mazda3 at the EXACT price i wanted when I walked in. Not a penny more.
Devon Martin was my sales guy and he was fantastic! Gracious, kind, accommodating, not pushy at all and not judgmental. Would recommend Devon to anyone looking to grab a new Mazda in Miami!

I bought a vehicle from Albert. What a knowledgeable sales person, and a really nice guy. The best part is that I purchase a vehicle in MIAMI all the way from SAN DIEGO! He made the process seamless, and I am 1,000% completely satisfied.
If you want a deal, so my new found friends at Mazda of North Miami!
Thanks guys again for the great service!
chris

My sales person, Victor was knowledgeable and patient and I feel that I got a good deal on a very good car. Would recommend this dealership to anyone shopping for a Mazda!
Joe W

Andrew and Sam were both VERY patient and helpful!!! I got an awesome deal and LOVE The car!!! I have not shopped for a car in 15 years and went to at least 10 dealerships, and these guys were the nicest and absolutely gave me the best deal!!!

Sales person was extremely professional, very helpful and courteous. The service was amazing, an exceptional experience. Very happy with my purchase.

Great service. Yeyca my sales rep. was very helpful and knowledgeable about the products. Very easy to work with. Definitely will be back.

Horrible Place! Beside forgetting to give me the necessary copies of my paperwork when I leased a new Mazda Miata and giving me a wrong car registration, which cost me 3 hours of additional driving, the North Miami Mazda Dealership «forgot «to send me back the difference between the tag transfer’s real cost of $ 68,45 (Registration Tallahassee) and the $ 225 I had to pay in advance when I leased the car. I called 8 times. Nobody returned my phone call. I contacted Headquaters Customer Service in California (she did not get any response either for 8 days). After that, Customer Service apologized for Mazda North Miami behavior and sent me a $ 100 gift certificate for my Mazda usable for service at any Mazda Dealership. Then I received a phone call from «Winston», Mazda Dealership North Miami, apologizing for the misunderstanding and he took a look at my paper work and confirmed that they forgot to send me back the tag transfer difference, he said «$ 128», which would be in the mail as soon as possible. They must have problems with «letting checks out» because it is now 3 weeks later — no tag money! And I am thinking: how often does this dealership forget to send back the difference for tag and tranfer… This is a fraud !!! And I will make sure that the Florida Consumer Protection Agency will be informed about this. Don’t ever lease or buy a car there !!!

Within 1week of moving to Miami, my car was totaled on I-​95. So finding myself in the market for something, I decided to give this place a shot, despite the mixed reviews. Yecya Quintero was my sales rep, and she was very helpful. They had the model I wanted (Mazda3 i-​touring) with all the options I wanted AND in the color I wanted. The price I paid was under invoice (I did a lot of research before I went to the dealership) with essentially no haggling, and Winston in financing got me a ridiculously low APR considering my poor credit score. Then they drove me over to Hertz so I could return my rental car. This is the 3^rd new car I have purchased (6^th car overall) and Mazda of North Miami was definitely the best car buying experience I’ve had thus far. Thanks guys!

the worst experience buying a car. i never felt so mistreated by a car dealership staff
first the salesman didn’t know anything about the car, second the manager was rude and seems like he hates his job, besides all that when i didn’t accept the payments they gave me attitude and use bad words regarding the fact that i didn’t accept the offer.
make yourself a favor and don’t shop here.

I highly recommend. We had the best service I’ve experienced purchasing a vehicle. Salnave Pierre was great. Friendly, knowledgable & worked on getting us the best deal. Very pleased

I left my car with mazda of north miami for repairs. They outsourced it behind my back to a horrible shop and it has had 7 repairs done between the shop and them. There are a mess on the paint work and all kinds of issues that it did not have before. It is a lease. I only had it in my possession for 3 weeks. It was repaired for over 3 months. Javier Valera & Phil Anders, and Art couldnt help me. I have been dealing with corporate who have also been unhelpful. Mazda of north miami refuses to even do the repairs. Corporate says have my insurance handle it with them but Mazda of north miami is unwilling therefore my insurance is recommending i seek a attorney at this point. If you could run from getting a Mazda run and if you still want a mazda never get it here. They dont care at all about customer satisfaction or retention. They will state they are wanting to help but they are not. The car rattles and shakes, makes weird noises even a crackling loud sound in the front that it never made before. It has things hanging. They say they inspected the work but its not as it was before the accident which is how it should be. There are marks on the car that were not there before. The car pulls to the left side. Its a mess. I have been crying all day every day for weeks. This stress is causing a flare in my lupus which is causing my health to deteriorate. Do they care, the answer is No. Once I figure how to post pictures i will post some pictures.

Buyers and lessees BEWARE! This dealership practices yo-​yo financing and auto financing fraud at its best. They will tell you financing is in place, you will sign ALL the documents and contracts, take your car home, and when your second payment is due, they will tell you financing wasn’t really in place and you will need to sign a new contract with a new payment date. The new contract they will force you to sign will have a higher down payment and at least 5% higher monthly quotes. If you don’t sign the new contract immediately, they will curse, yell at you and threaten you like gangsters. You will be forced to either pay them their new fees, or return the car while damaging your credit.
Bottom line, for the sake of your mental health and finances:
STAY AWAY FROM MAZDA OF NORTH MIAMI!!!

Worst car buying experience I’ve ever had. I was «good cop/​bad copped» throughput the entire experience, even after we agreed on a price and trade-​in amount. I really should have walked away from the deal and this dealership, but didn’t. Buying a vehicle should not be this traumatic.

Where other (Mazda) dealerships failed, Mazda of North Miami came through for me! They qualified me for the vehicle I wanted, with a good rate, gave me great customer service, and made sure I drove home in my new CX5 Touring! I recommend this dealer to anyone who is in the market for a car! They will treat you with courtesy, and do whatever they can to make it happen! Thanks again to Arnold Vargas (sales mgr) and Manny Patino (salesman) !!

Wow, Stay away from this place! Went with my friend who was going to pick up his car that he had negotiated in person and thru phone a few s before. While they ran his credit and he was signing papers, his car was being test driven, when it should have been getting cleaned and detailed. Then they told us, the people test driving the car, want the car and are willing to pay going to full Price, $ 300 more than what he was going to pay. Friend was so upset, he agreed to pay it and told them «get those effin people out my car!» (Wait it gets better)
We later decided to email to the general manager on Sept. 15 about how POOR our car buying experience was, and asked him to investigate what happened since it felt like a «bait and switch.» The general manager emailed is back on Sept. 16and said he would look into it. On Oct.3^rd we got fed up with waiting over 2 weeks with no response and told him, «thank you for your response, I see that customer service is a priorty at Mazda of north Miami. He quickly emailed us back apologizing and said he could do a service that would offset the price. We told him thank you, but no thank you! No one should buy a car like that, and a $ 30 oil change isn’t going to right this wrong. If their general manager is clueless, imagine the leadership the employees must be receiving. STAY Away!

Avoid the dealer at all costs.
Shop at your own risk.
Especially the sales person name JAVIER.
The dealer forgot to put on the anti theft lug nut in the car and after 6 months of walking out there with 3 cars, one of the got a flat.
The anti theft lug nut is what makes possible to take the wheel off the car, if you do not have it you cant change your tire, or have it stolen.
What a mess, the sales person JAVIER never took responsibility of their mistake of forgetting to put the lock key in the car and never offered any help on the tire.
He rather attack us by instigating that perhaps we were responsible for it not being there, as if we lost it.
They are all smiles when you buy the cars but when you need their service or help they are extremely rude and unprofessional, as if they were having a really bad day the day you walked in or as if they already hated their job.
This review was written by someone who bought 3 cars at the dealer in less than a month. Will never go back, will take business else where.

Sigh, why is it if a woman walks into a car dealership with a man, it is the equivalent of not being there at all?
My boyfriend was greeted as soon as he walked into the dealership, the sales person noticed I existed after my boyfriend advised him that I would be the one purchasing the vehicle. He says hello and asks what I am interested in. I, of course, did not walk in blind. I knew what I was coming in for, I had already researched the car, prices, models and even knew the incentives this Mazda dealership was offering. The sales person on the other hand, not so much. I kept asking if there were rebates and he looked completely clueless.
I test drove the car I came for and we went inside to talk about prices, where I had to direct him to his own website in order to show him the current deals the dealership he works in was offering. I asked a bunch of questions that he either didn’t know the answer to or pretended not to know. I continued to press about rebates or deals and he continued to tell me the only deal they had was a $ 500 rebate for students. OK?
Finally I decided I was fed up but asked about the sticker price and told him «that’s retail you can do better than that» I think he sensed I wasn’t going to buy anything and replied «when you are ready to buy we can discuss that» and with that I got up and left. I was fully prepared to pull the trigger but my experience was so bad that I will not be returning to this Mazda dealership even of they gave me the car for free.

Update: About a week after leaving this review, I receive an email from Unilocal telling me someone has replied to me. Carlo from Mazda wants to know if he can help make the experience right!
Carlo has my phone number. Carlo has my email address. If he was really interested in actually making this right, he would have reached out to me.
I have received neither phone call nor email from anyone, not even Andrew the sales rep, or Winston, the guy I was dealing with originally. Not even a follow up on if I want the car or not. Once again, I would have to call them.
This is yet another example of exactly how much this dealership cares about customer service.