New Balance

For all who read this, NEVER shop at the privately owned new balance stores in miami. The management running these stores work on archaic technology, and if you ever come in with a complaint, the likelihood of them actually seeing to your needs is very small. I worked here for over 9 months, and the ethics code of this particular manager is practically non-​existent. He treats his employees just like his customers, with apathy and impatience. The quality of the product is great, but if I were you, I’d find a corporate outlet store to shop at.

Horrible experience, low on selections & sizes.
They only give you an exchange & the exchange card you can’t use online at new balance.
I will never shop there or send anyone to this store!!!

Bought a pair of walking shoes during the tax free weekend, thought i was getting a deal, shoes were marked down from $ 144.00 to $ 99.00. 18 days later the rubber on the toe came unglued. Spoke to the Manger who was arrogant and a real a.
I explained i did not want to buy another pair of shoes for $ 100.00 with the risk of them coming apart in less than a month. His response «I can promise you that won’t happen» Ha, ha, and the only thing i can do for you is find you another pair, but wouldn’t you know it, all the ones compatible to what i had was more expensive. He was extremely rude and unapologetic for the product. I will never buy from this company again. The fact that you can not get a refund before 30 days with a receipt is ridiculous. Do you know how many retail stores allow you to return items up to 60 days, especially shoes, because the shoe may have a totally different feeling after wearing them for longer than 5 minutes which is what you do when you try it on in a store. Total Rip Off!

I came to this store on the advice of my podiatrist. Because of the size of my feet (15), I had a difficult time finding a shoe, and, in fact, i echo what another reviewer indicated: the shoe sizes are rather limited at this store and, I would add, the general selection of shoe styles is also limited.
Still, the store manager, was very helpful and fitted me with a couple of pairs of running shoes that were very comfortable, especially with my new orthotic inserts. I bought two pairs of running shoes and the store manager ordered a pair of high-​top outdoor shoes. Acting in good faith, I prepaid for the ordered shoes with what I thought was an assurance that if the shoes didn’t fit, I wasn’t obligated to take them.
My later experience with the assistant store manager was completely another story and is the reason for the low rating. When I went back to pick up the ordered shoes several weeks later, they were roomy and my feet slipped around inside. No problem, I thought, I’ll get a refund. Well, first of all, they would only agree to give me store credit because I didn’t have the receipt. OK, I was at fault, but I had the debit card with which I paid and I guess I have become accustomed to other national retailers pulling up the information on their system with the card. There was no flexibility in that regard at all. The problem with the store credit is, as I mentioned earlier, there are so few styles in general and very few in my size in that store. I admit i exploded at the assistant manager, who told me to leave the store. Then I got a lecture on my unprofessional behavior (why I need to be professional, I don’t know, since I’m the customer). He was right though — I behaved badly and I later called him and apologized. But to add insult to injury, I was charged a 15% return fee. That’s just sleazy, and again the assistant manager came across as extremely defensive of the company and made me feel like I was totally to blame. The only blame I accept is being foolish in trusting the store manager during my first visit. Anyway, attempts to find replacement shoes within the store failed, due to the limited selection of shoes in my size in the store. Obviously, ordering another pair was not an option I would choose given the onerous terms of the return policy (not that this option was offered anyway). So to end this story, the assistant manager was more than happy to see me leave with a pair of ill-​fitting shoes. And I’m now out $ 109. As a parting shot, he told me he expected better from his customers. Boy, do I feel had. Caveat Emptor.
That said, my complaint is with the store and the customer unfriendly policies of the company. Mind you, these shoes were not returned after wearing but rejected in the store as ill fitting once they arrived at the store. And this treatment followed my purchase of these shoes and two pairs earlier. The shoes purchased earlier are wonderful, and I would recommend them. However, I would recommend avoiding the corporate stores and buy through third parties, such as department stores or Amazon. At least with Amazon, you can return the shoes for a FULL refund.

got my first pair of running shoes here. staff was friendly and helpful. some stuff on sale, not a lot of sizes to choose from but oh well. if you buy whats on sale, its final … which means you cant bring it back. sounds like a fair deal to me. i got mines for 60 $ when they were marked at $ 100.
located on the second floor at aventura mall, where you could find a mac store too; and lots and lots of people making a line to get the new ipad. throw rocks at them please.