Pet Place

We’ve been taking our dog to Pet Place for grooming and boarding for years and it’s always great. The owner and staff are helpful and accommodating. Highly recommended.

Stay away from there if you really care about your pet. That’s a hell for pets. I board my dog for two days and he badly hurt at the low jaw and the feet, even bleed, and he came home as a very depress dog but not a happy dog. They said my dog is trying to get out of the cage, I can totally understand, how can they don’t wanna get out of there if there’s not any place for them to play and just keep in the cage all day long. All I saw there are only cages, and the cages inside are totally a joke, pets will easily get hurt by cages looks like that. I just feel so regretful to left my dog along there.

I needed a cat groomer and called the owner of Pet Place to inquire about making an appointment. He was nice initially, but then he and I had a misunderstanding about when I would drop the cat off and he flipped out on me. This guy is rude. I wouldn’t want someone like that handling my pet.

Is the worst grooming place. They ruin my dog his a weathen terrier now he has uńeven hair holes very upset.

I have decided not to come back to this place any more. The only reason I start bringing my dog (8yr old Havanese) here is because I live 2 blocks away. Prices are definitely higher than most places in Miami, they do a fair job, but customer service is very poor. Again, the only reason to me was the proximity to my condo.
Tonight, after picking up my dog just a couple of minutes after closing time (6:30pm), the person at frontdesk called the owner because I was «very late» apparently. The owner asked the person talking to me to warn me that if «this situation repeats, they will put my dog in a cage overnight». Literally.
Even though I work close by, tonight it’s raining, there is a Heat game (which slows down Biscayne Blvd), and it’s rush hour. I think this place needs a bootcamp of customer service.
Photo of receipt’s time of print, right before I left:

Great job with grooming but prices are not very competitive (and in fact more expensive than my usual groomer), and my two Persians developed a fungal skin infection most likely attributed to tools. Can’t say this definitively and Persians have not the best immune systems anyway, but still will likely not return.

I went to check out the Pet Place because I was looking for a place to board my cat. I asked the owner if he had a separate area for the cats, and if I could see it. He led me through 3 dog pens, where three dozen dogs were running around. The sizes of the pens were not large enough to provide sufficient running space for the dogs, and the dogs kept sneaking out of their pens and going to the other pens. Potentially, a smaller dog could have gotten attacked by a larger dog very easily.
The entire place stunk and smelled as if it hadn’t been cleaned properly. Once we passed through the last dog pen, he showed me the «cat area», which was essentially the back of the store where a mountain of junk (old chairs, dressers, supplies etc.) was piled to the ceiling. It looked as if a college kid had used the back of the kennel to store his belongings. He explained to me that the cats were allowed to climb up through this junk and play all day long. He would have no idea if a cat had urinated or defacated in this large pile of junk. Also, knowing how cats are, there would be a large chance that the cat would climb to the top of the junk pile and refuse to come down. Can you imagine coming to retrieve your cat, only to have to wait while they get a ladder and sort through a pile of junk to rescue it?
However If your cat was staying several days, he said he would place all of the cats together in a single, rickety cage overnight. The big dogs could have easily jumped the short fence from their pen into the cat area and eaten a cat.
Horrible! Do not take your pet here!!!

I am so turned off by this place. I read all the reviews on Unilocal and decided to take my pet by for daycare. I start a new job next week and wanted to see the facility before I just dropped him off. I walked inside and heard the staff in the back. They must have not heard me come in because I heard a man (who turned out to be the owner) screaming at the dogs to stop barking.
As soon as I walked in I knew this place was not right. It smelled absolutely terrible and was visibly filthy. I had read that this place is «cageless,» yet all of the small dogs were in their cages. The owner claimed this was because he was doing some painting. Regardless, they were all in their cages and barking and crying. He barely asked me any questions about my pet, he said all he needed was proof of his rabies vaccine. The «play» area he showed me was a tiny fenced in space on concrete. He said the dogs get walked twice a day. The though of leaving my poor little guy in such a small, dark, dirty, and noisy space all day was enough to send me running.
This place is awful! Go see for yourself.

Pet Place is the best. The staff is friendly, loveable and knowledgeable. My poor Romeo was unfortunately full of fleas. Thanks to the staff at Pet Place is all better now. Luv this place!!! Thank you Pet Place ;)

First time there and very happy! Teeth cleaning– nails clipped and ear cleaning (free ear cleaning b/​c he said they didn’t really need it)
Love the honesty !!

I’ve been taking my dog here for over 2.5yrs. I’ve had his nails trimmed on a regular and I’ve had his teeth cleaned without sedation about 2 times since they started offering the service. (they do an awesome job btw). I honestly can say that I’ve always had a good experience with them. They’ve been very accommodating with squeezing Hershey in for last minute services & they sometimes throw in a complementary services. You can tell Leo and his staff work hard and care about our pets!

We love Pet Place! We use them for daycare, overnight stays and grooming.
My dog, Lucky, hates to get groomed. I’ve been called in the middle of grooming by 2 different places and banned from other 2 because my dog was «aggressive». When I told this to Leo the owner he assured me Lucky. And I know he is cause he doesn’t mind to go back! They push extra services to make more money. And a couple of times they have advised me to wait a little longer.
We love daycare cause Lucky gets to play and he walks a couple times a day. He gets greeted with hugs and kisses from the staff whenever he goes in.
Leo the owner is very attentive to the dogs. He observes their behavior, their likes and dislikes, so we trust to leave our baby with him overnight. If he suspects something is wrong, he will let us know. He is also honest if he doesn’t know something, he will just say so. I truly value this since my baby can’t tell menwhat happened on his day (but I see how tired he is after a full day of play).
At last, compared to other places, prices are very reasonable. For the service I get, the prices are actually great.
Please don’t pass the opportunity to try Pet Place!

Service I get here is great (maybe because I have my two dogs coming here for two years plus), and they do a great job on my two dogs (they get a ton of compliments). The thing with the hours isn’t great (closing at 6:15 instead of 6:30), but when I started looking elsewhere, there aren’t too many groomers who don’t close at six let alone open at 8am.

I brought my 7 month old puppy in for his first grooming here because it was close to my house. But after about 5 minutes of talking to guy at the front desk, I ended up leaving without using them. I agree with other reviews that this place has no concept of customer service.
First of all, I have a cute hairy dog who does not shed, but we comb him very regularly. And his hair is in very good shape, with no tangles or matts. But the guy just looks at him says that it was not possible to cut his hair and that he will have to shave off all it! He did not bother to examine our dog or anything before making this claim. I was horrified and worried about the expertise in this place. Why would you shave off perfectly good hair?! (Afterwards, I went to another groomer who, after a thorough examination, said that his hair was perfect but could trim it if we wanted to.)
Worried that our fluffy dog would come out bald, we told him that we weren’t interested in grooming yet. He is still a puppy after all. So we just wanted his nails cut and ears cleaned. Determined to make the most money from us, he said that they don’t do these services separately and that we would have to get the whole package if our dog were to be serviced here. And not only that, he tried to scare us by telling us that if we don’t groom every month, our dog would end up being shaved.
As my husband and I were discussing the options, instead of helping us first-​timers out with the different options, he looked as us impatiently and told us that he’s busy with stuff behind the counter and to let him know when we were ready. Needless to say, we left without giving him any business.

We made an appointment for our dog to get groomed at 10am, Sat. We were told it would take 2 hours (seems long for an appt). At 12, I called and was told it would be at least another hour, and they had done nothing. I said forget it, and went by to pick up our dog. When I noted that it seemed odd to have an appointment and nothing gets done for 2+ hours and that we could easily have brought our dog back later had he told us of the long wait at 10am, the owner, a large physically intimidating guy, immediately started yelling at me. Saying that I don’t get to tell him how to run his business and what do I get to tell him about anything, and I have to get the h*ll out of his store, he doesn’t want my business etc etc. Unbelieveable, I’m the aggrieved party, and he’s YELLING at me! ZERO customer service. I never raised my voice or anything! If the verbal assault and yelling wasn’t enough — our dog looked hot and was panting heavily when we got him!
I guess I should have been tipped off when a friend boarded two of his dogs there, and one came back and his toenail had been ripped off. The owner of Pet Place said the dog had caught it on a grate and pulled it off — which doesn’t make sense — what kind of dog would pull out his own toenail???
Another friend has taken her dog there for day boarding, and instead of staying open until the posted time, the owner would call her at 5:30’ish, asking when she would pick up her dog because he wants to go home. HAHA — what a joke of a place. If she was home at 5:30, she wouldn’t need day boarding.
I’ve spoken to multiple people and we’ve all confirmed — the owner is totally rude and has ZERO customer service. There are WAY better places to go than this joke of a place. I would AVOID AT ALL COSTS!

If you’ve read my past reviews, you know when it comes to finding a groomer, I’ve got some horror stories to tell. It goes without saying, I’m leery of trying new places. But when the boys broke out with a recent case of the fleas, I decided to give Pet Place a shot. I called, dropped the boys off, showed them a pic of what I wanted, got a call two hours later, picked the boys up and what do you know: their arms and legs are still in tacked, they’re groomed just the way I like them and they seem pretty happy to me. Oh, and they are also flea-​free! The price was fair, too. Plus the owner took a general interest in my little guys and even gave them scratches prior to my departure. This place is great. Ill be back again and again. And thankfully, it’s in my neck of the woods, which is best for my little guy because he HATES riding in the car.