Rick & Nancy’s Window Fashions

Rick and Nancy’s installed almost our entire new home and their installer did a great job. Unfortunately, their subsequent customer service is absolutely terrible. We had a shade break after some time so I brought it to their shop to be repaired. After spending thousands of dollars on new shades, the customer service on the repair almost bordered on abusive. The receptionist, who may have been Rick’s wife, was short tempered, completely uninformative and rude. I was told to call back on Monday and talk to someone else (after calling 2 days in a row for information) or come pick up my shade. Needless to say, I drove over and picked up my shade. Do yourself a favor — there are plenty of terrific Hunter Douglas dealers in the South Florida area who are happy to install shades and offer PLEASANT and HELPFUL customer support. That is not the case at Rick and Nancy’s.

I’m so happy with Rick & Nancy’s window company. My neighbor referred me to them and I am very thankful. I updated the blinds on 4 of the windows in my home and I am very pleased with the job they did. The employees were friendly, helpful, and efficient. I would definitely use this company again for future window treatment jobs.