Suddath Relocation Systems

I have moved several times in the past 15 years and this was the absolute worst moving company I have ever dealt with. Upon the initial pick up items were labeled with specific locations they are going to. Many boxes were mixed up and mislabeled. When I complained the company representative I never received a response. But worst of all after 3 years of storage my furniture comes back infested with Termites and Powder Post Beetles ! ! ! When the first piece came off and had termite residue on it I would not allow it into the house and contacted an exterminator to take it away for fumigation. As more furniture was taken off the truck it became apparent that most of the wooden furniture was infested and the entire truckload had to be re packed onto another truck and hauled off for fumigation at a cost of $ 3,800. The moving company is denying responsibility stating the furniture was infested BEFORE they packed it up which is difficult to believe since we had lived in the house for 15 years and always had a termite contract on the house and it was inspected annually. Now I am stuck with filing an arbitration hearing that I will probably loose since they state I signed a statement at the inception of the move that they were not responsible. I probably did for they put over 30 pages of inventory in front of me to initial and sign while the supervisor waited impatiently. Never, Never use this mover for they are irresponsible, sloppy and dishonest in my opinion

We had the immense pleasure of relocating from Miami Beach, FL with Suddath. Our delivery was completed the following day in Jacksonville, FL. Anthony DeLa Torre, who assisted as our Estimator, was there for every question (and there were many), box delivery, and a number of changes that we required for our move. He accommodated our every need with ease, even rescheduling the move at the last minute. The three movers that were on both ends of our move were: Ramon Zayas, Angel Villares, and Hector Conteras. We can not express just how happy we were with them from the beginning to the end. Everything was handled so professionally, and with as much care as we would have shown to our own personal possessions. Not one thing was scratched, or broken, and this is something we have never been able to say of any mover we have used in the last 20+ years. The Suddath team made what is a stressful time, into one that was much easier to deal with, and we were grateful! Ask for all those mentioned above, as they will provide a service head and shoulders above other movers. The service provided may be a little more than what other movers may charge, but it was well worth it, and we will use them for any future moves.

Is it at all possible to go back in time, and take back the worst decision I have ever made? Yes, even worse than that time that I chose to accept the dare to strip naked, in front of the police station. But that’s another story.
The 3 second summary of this review is simple: DO NOT MAKE THE MISTAKE OF MOVING YOUR PRECIOUS BELONGINGS WITH UNITED VAN LINES /​SUDDATH RELOCATION IN MIAMI.
The 3 minute review? Let’s begin.
I worked with Anthony De La Torre (
) as the agent. He came to the house, provided an estimate, and was very professional. However, the fact that United Van Lines in Miami was the cheapest of the major van lines I called should have tipped me off to the quality of their service. The movers showed up to my apartment, and let’s be totally honest here — I am all for cheaply paid illegal immigrant labor, but this was ridiculous. It looked like United Van Lines tried to hire the least capable staff possible. Belongings were loaded, and here’s where the real fun began.
My belongings were shipped from Miami to Oregon. Which would make sense, if I were moving to Oregon. Nope, I was moving to Massachusetts. Check your maps folks — Oregon is NOT Massachusetts. I spent 5 days calling my account coordinator, Karina Guzman (Agent #483
305.885.8161 ext. 343) to try to find out why my belongings were in Oregon, and when I could expect delivery. Let’s just say that it would be easier for you to get a hold of your ex-​wife than it was to speak to her. Did not return calls for days. I ended up calling Anthony De La Torre, thinking he could help. Nope. How about the 1 – 800 number for United Van Lines? Nope.
My belongings were delivered with over $ 900 worth of appraised damages, on a unit that was appraised to be worth $ 2000. In other words, almost half of my stuff was ruined. Makes sense, since my belongings were shipped to Timbuktu and back. So I filed an insurance claim and… wait for it… wait for it… it was denied by United! How convenient.
So in summary, I would find another mover if you want to see your belongings in one piece.