Supercuts

Just moved to brickell, came here to cut my hair worst experience ever. They don’t know how too cut black men hair. SUPER SUPER BAD. WORST OF THE WORST

Just had a very bad experience. My hair is shoulder length and normally pay $ 25.00 for shampoo and blow dry. This woman took forever as she dried my hair at intervals since she was busy chatting with her colleagues. Asked her to do hair to a side and did as she pleased. She charged me $ 50.00!!! I wasn’t going to tip her but thought the reason she is committing a thievery is because she must be starving… gave her a $ 5.00. I wasn’t going to give any stars but the cashier was friendly so its not her fault. Don’t go to this place, they are going to rip you off!

Simply didn’t do it for me, walked out of there very unhappy and dissatisfied with the style… I do have to say that the lady who cut my hair was nice and she was trying very hard to do her best, unfortunately cutting hair is not her expertise… I guess you get what you pay for, cruel reality… Cashier was a little rude…

Horrible Experience. No one spoke English. I speak Spanish, but the culture of this Supercuts is loud, pushy and unorganized.
The woman who cut my hair who’s chair is near the cash register, did not listen to my request and cut my hair the way «she» wanted to. She was unable to understand my email address. The music was so loud that I could barely hear her. She forced me to wash my hair for an upcharge. We were constantly being interrupted by the phone and other conversations she was having with her coworkers.
Word to management: You never know when one of your customers who looks like they don’t speak Spanish, not only speaks it, but also understands it.
I will NEVER go back!

I visited this salon for the first time today. It was a great experience. I was able to manage with no knowledge of Spanish and had a great haircut. And very well priced. Can’t believe this place is in Brickell amongst the other hugely overpriced salons. Great place!

Should’ve read the reviews. I arrived and noticed only men waiting. That should’ve been a sign. But I’ve been there before (albeit over two years ago). I sat at the chair and specifically asked the stylist if she knew how to work with women’s hair and do layers. She said yes. I sat I told her very specifically what I wanted. As far as length she showed me what she was cutting and I said okay as she went. For length. I assumed she knew how to do layers since she was doing them. I left with my hair wet and its naturally wavy/​curly so I didn’t really appreciate the cut. Until today. I just blow dried it and my hair looks like it a seven year old hacked it in the back. Horrible. Will not be returning. I would strongly suggest that if you’re doing anything other than just simply cutting your ends, do not go if you have long hair.

I think that this Supercuts must have the dumbest women on the planet answering the phone. Not once, but twice I asked when a certain beautician was working and TWICE thy told me when to come in, only to find that the woman I wanted to cut my hair was not in when I arrived. I have distinct feeling that this incompetency is terrific reason why I need to get in touch with corporate so that they can address this insanity!

Extremely better than any typical Supercuts:
1.) The señoras here are very friendly. Got around easily with little knowledge of Spanish and they accommodated rather well.
2.) My stylist made some suggestions after I told her what I want and the cut looks SUBSTANTIALLY BETTER than what I normally get. So happy about this cut; she even wrote down what to ask for the next time I come
Only reason I’m giving this 4 stars is because I would have liked to receive a shampoo service for the price I paid. Aside from this, best cut available in Miami. Looking forward to seeing these señoras again for my next cut.

The cut and style was ok BUT make sure you ask about the price of the haircut. I followed their pricing guide thinking I was going to be charges around $ 45 for the long supercut III service. Instead the charges me the supercut III plus an additional $ 17 for a haircut (which I thought the supercut III included!) total was $ 57! I could have gone to a nicer salon and just paid a little more. When I complained they said that the pricing is wrong. So make sure you know what your going to pay!

Plain and simple — you are simply not respected if you do not speak Spanish at this Supercuts. I’ve been coming for over a year only because it’s a short walk from my apartment and my haircut is almost too easy to mess up. I’ve lived in Miami for over 5 years and I fully understand the dynamics of English vs. Spanish in the service industry and I’m always very friendly to the employees. With that said, don’t expect any respect (or a decent haircut) if you don’t speak Spanish.

For the price you can’t really get better. It sometimes depends on the stylist and the kind of day they are having, etc. I have gotten really bad results at many other salons where I have paid way too much more. It all depends, a hair styling is not a finished product. I would say it’s good for maintenance, but not for a total change of color or haircut. It is also very good for treatments. The ladies are somewhat chatty but they are latinas and you can’t say that is rude, it’s like saying Eskimos are too cold. I do recommend knowing some Spanish. But in Miami it’s really needed almost everywhere! The manager, Ines, is really really nice, fast, and super duper knowledgeable of her craft. I always go with her and hope not having to change ever. It’s also good to stick with a stylist once you’ve found the one that works for you.

I was charged $ 60 for what 2 of my friends were charged $ 45 (Price determined by a rude woman who I presume is the manager). I’m African-​American and my friends are Latina. Make your own deduction… Too bad because I live across the street and it would’ve been a convenient place to get a quick wash and style.

There are a couple of decent stylists working at this location but overall the place is low class. Waits usually aren’t bad if you go in the early afternoon on weekdays when it tends to be less busy although it can be full at seemingly random times pretty much any day of the week. The classless woman who is apparently the manager has poor customer service and interpersonal skills — she seems to be on a little power trip and when she’s NOT there the place seems a bit friendlier and more laid-​back. She and some of the apparently-​not-​very-​bright ladies who work here are easily distracted and will randomly just stare off into space in the middle of a haircut or a payment transaction as though the parking lot is incredibly compelling.
Stylists will gossip non-​stop in Spanish and interrupt a haircut in order to make a point to one another, acting as though it’s inconvenient to actually pay attention to cutting hair instead of talking to each other. You won’t necessarily know if they’re talking to you, or to each other, because they randomly switch back and forth. Needless to say that’s rude and disrespectful, but I’m sure they could care less. It can be very apparent verbally and nonverbally that they prefer not having to speak English — I’ve seen Spanish-​speaking customers treated noticeably better than those who speak only English many times — I speak both, and have experienced both standards of service first-​hand. On my most recent visit two of the stylists were making catty comments in Spanish ridiculing the hair coloring that an Anglo girl who apparently didn’t speak Spanish was getting.
It’s not a good thing when generally tolerant, polite customers are the ones who have to endure classless stupidity from the people providing a service in order to to do something as minor as getting a haircut. But alas, this is Miami and it’s difficult-​to-​impossible to avoid — I used to frequent two different Supercuts on South Beach and they were even worse.

I have never been treated so rudely at a place of business before. Wow. I’m still in shock.
My mom and I walked into this Supercuts location at about 2 pm last Saturday and walked up to the desk, where the attendant just looked at us. I said hello, and that we would like to get a haircut. Her eyes widened and she said «BOTH of you?» Um, yes, both of us. She sighed heavily and asked who would go first. I said I would. Then this woman ROLLED HER EYES at me, theatrically even, asked my name, and wrote it down on a little card. I said, «Uh, I’m sorry, did you want my mother to go first? It’s really not a big deal…» And she said no, that it didn’t matter, with no small measure of attitude. Then she wrote my mom’s name down on another little card, turned around to face the other hairstylists working at their stations, and very loudly announced «Ladies! I’m sorry to say that it looks like you still have two more to do.» One of the stylists replied, «Well, what can you do: that’s life!»
Are you kidding me? Who are these people? If they didn’t feel like working, they might have considered locking the front door and tacking on a closed sign. Or finding another job, preferably dealing with inanimate objects rather than human beings.
Needless to say, after being made to feel that unwelcome, we weren’t about to stick around. When we informed the attendant that we were leaving, she seemed surprised. «But why?» Because we heard the way you spoke about us to the stylists, and you clearly want to get out of here as soon as possible. We won’t be standing in your way. «But we’re here until 6!»
…
Unreal. You know, I’d been to this Supercuts a couple of times in the past and never had an experience this bad. I’m not delusional and obviously wasn’t expecting five-​star salon service here. Heck, I don’t even need a smile or a hello. I understand what it’s like to be overworked and underpaid. But I would NEVER treat a customer like these people treated us. The eyeroll and general disrespect were off the charts of bad service.
So anyway, cheers, Supercuts: this customer (and her mother) will never inconvenience you again.

I’ve lost my patience with this Supercuts. When I moved in to my condo down the street I was thrilled to discover a Supercuts within walking distance.
The first few visits went just fine. Haircut was decent, not great, but good enough, hairstylist was friendly and quick, and for $ 15 you cant really find a cheaper haircut anywhere else.
Next few visits were a little less satisfactory. They dont really listen to what you want and tend to sometimes cut the hair however they want (much shorter than i asked for, in my case, etc).
But my last visit was the last straw. I told the hairstylist I wanted a certain number on the side to which she immediately said «no thats too long! im using the number 4» and used whatever she wanted. Not what I asked for.
Granted I could have said «excuse me NO! I requested this number…» but I didnt want to cause a scene and let her use the number 4. She then proceeded to take over an hour to cut my hair because every 5 min she would tell me to «hold on» and go gossip in the back room with other ladies. Apparently there was some sort of a «scandal» happening with one of their other hairstylists and she just COULD NOT tear herself away from the conversation in the back.
So she would tell me to hold on, walk away for 5 — 10 min at a time and just leave me there. At one point she sat down in a chair at the back of the salon and just chatted away with the other ladies while I sat in my chair waiting.
I finally yelled over that I was on a schedule and needed to be somewhere to which she looked annoyed and finished my hair quickly. It was one of the worst haircuts I ever got.
I paid her, left, and vow never to return. I’ll find another place before I go here again… even tho its within walking distance from my condo and very convenient for me!

Decent haircuts for me and the wifey, but not my child. :(

It was around 5pm and there were a bunch of us waiting (I had already waited about 30 minutes), and the staff started clocking out from their workstations!
Not very organized.
I was given a lame haircut, like a 3 bucks haircut, except that I paid more for it.

Love the haircut, but hate the service. From the moment I sat down, the whole experience was akin to being manhandled. The the forceful combing, rough slicing and wreckless texturing, I thought I was about to face disaster. Left quite unhappily. However, a quick shower later and some light gel — MIRACLE! Loved it. The entire haircut only took 10 minutes, which is a plus (in retrospect). Debating on whether to return in a few weeks… maybe this will be my backup joint.

Much better than I thought supercuts was capable of. Take the chance, you’ll be pleased.
Unless you are a trusting person Spanish is a must. If you do catch a ten minute wait plenty to do right there.

Unlike some other Supercuts locations, this one usually seems to have plenty of staff on hand so I’ve never really waited more than 10 minutes (though they will let you call ahead and make an appointment now, most people still seem to just show up when they have free time), and I’ve usually always been happy with their «work». As a bonus, it’s attached to a Blockbuster, a dry cleaners and a Publix so you can multi-​task if you need to.