Brickell Cleaners

Go anywhere but here. Out of 8 shirts one of my shirts was left behind at another store and was supposed to be given to me two weeks ago. Went back again for the shirt and it still hasn’t made its way back to the original store I dropped it off at. No one at this dry cleaner knows what there doing.
Update 1÷30÷16 they’ve official lost the shirt. Save yourself the headache and don’t drop your clothes off here.

There are not enough words to describe how horrible this place is. It was my first (and ONLY) time going there, and one of my favorite and expensive dresses was ruined, and they didn’t even want to tell me. Not only did they shrink my dress, they managed to rip the front, and put a «spot found here» sticker on it. The least they could have done is taken ownership for RIPPING and SHRINKING my dress, not try and fool me by thinking it was a spot.

Convenient location since its next to Publix on 13^th. Staff is friendly and I’ve always gotten my clothes ahead of the date they originally told me — call ahead and they check if it’s done using your phone #.
I use this place mainly for alterations: my boyfriend’s suit pants, my bridesmaid dress and a couple of tailored shirts. They’ve always done a good quality job. Don’t expect much in the way of ambiance-it’s a dry cleaner people. There’s a small fitting room in the entrance where you’ll want to make sure the curtain closes completely or risk giving everyone a view lol
Tip-​Like most places in Miami be prepared to communicate in Spanish with the seamstress. Everyone else speaks English

This dry cleaners is average. The staff is friendly and my clothes were always ready on time– however the facility is very dirty. My clothes even smelled funny everytime I brought them home. Too bad– it’s a convenient location & they are reasonably priced.

I would not recommend this cleaning service, they lost one of my very expensive tops and then tried to replace it with other people’s clothing that were not mine! When I kept returning the items that were not mine, they refused to refund me for the cost of my top and they still charged me for the cleaning cost of the lost item!!! Disgusting customer service — I reported them to the business consumer alliance so that consumers are aware of this illegal behavior.

Have used their dry cleaning service about 10 times and have never had a problem.
Their prices are expensive but after comparing them to all the other dry cleaners in the Downtown/​Brickell area, they are about the same price, plus or minus $ 1.
We use their complimentary pick up and drop off service. We live in Brickell and simply leave our laundry bag with the front desk. The laundry bag has our name and contact information on it so they know it is us when they pick it up and automatically deduct it from our credit card. The only downsides is that they only pick up or drop off on weekdays but if you need something sooner, you could always pick it up over the weekend instead. There is no extra charge for this service.

long wait times, expensive as hell! I now go to one on 8^th street, literally 4 minutes away and its like 2 dollars cheaper and takes 3 days when I have 5 or more shirts, if not 2 days. I dont understand how this place is always full.

It seems clear that this place already has a lot of bad reviews. but i wanted to add one. It took over one month for me to get my nicest dress pants back. They claimed to have lost them (well, that sucks but shit happens) and they would give me the money after i would go out and buy a new pair (a bit of an inconvenience?!?). I told them I would print out the pants from the store online to figure out the money to reimburse me. After I told them the price (100s of dollars) they said come back tomorrow for a check. Tomorrow came and well what do you know, my pants have magically turned up. there was a hole in the butt seam, and the inside of the pants where the brand was, was ripping. It’s clear my pants were being badly abused and they took advantage of them up until the last minute when they were about to pay me. Worst dry cleaners ever.

Always on time and very courteous. A little more expensive than other places but for the convenience of location and quality of service no complains here.

This place is probably the worst dry cleaners I have been to.ever. I should have paid attention to the other reviews here. First off, I dropped of a work dress and a pair of pants on Wednesday, I was told that I would have to wait until the following Monday for them to be delivered. Also, there is a language barrier for any English speaking folks as the front staff only speaks Spanish. I decided to pick up the clothes on Friday rather than wait the three extra days for them to be delivered and they still smelled dirty. I doubt they were dry cleaned, just ironed. Go somewhere else.

I should have listened to the bad reviews this place has gotten but against my best judgement I decided to give this place a try and took several dress shirts and pants. The dry clean shirts did not smell clean and they used small hangers which made creases on the shirts from just hanging. I told the lady I did not want any creases on my pants but guess what, all of my pants had very hard pressed creases on them. I don’t even want to complain to them as I don’t want to risk them making it worse. I strongly advice people to go elsewhere.

Nice customer service from the front of house folks. Reasonable price and delivery service for the neighborhood.
Dress shirts are returned with dirty collars. Errors aren’t repaired, you need to bring it back 1,2,3 times. They got blood on a $ 100 dress shirt, I took it back 3 times. I spoke to the owner, which stated «you can complain, nobody reads those things». What a moron.
I’ll be contacting AMEX, let’s see how they feel about it.

This place blows. I had a full designer wardrobe and not only did they ruin my favorite linen suit, they took 4 days to do so. On top of that, the shirts always come back with wrinkles

I don’t understand how these people don’t go out of business. I have lost count of how many items these people have ruined. The only reason I go back is because I keep forgetting how bad they are. So I will have a bad experience, then a few months later I’ll need something either cleaned or hemmed and I think, ok, this place is right by my house. And then, when I pick up the crap job they do, the memories all come rushing back. This week, I dropped off two jackets for alterations and one suit to get cleaned. The value of these items is in excess of $ 1,500. The suit came back so badly pressed with SEVERAL lines and folds that should not have been there that I can’t believe someone actually looked at this and said, yeah, this is ok to give it back to the customer like this. One of the jackets only needed the sleeve to be made a bit longer. She did a decent job with that but left a crease that I had asked her to please make sure to remove. The other sports jacket was a disaster. She altered the length but it was completely uneven. When I tried it on, the bottom of the jacket flaired out like a skirt. I called for the owner and he couldn’t take my call so I left a message, then spoke to the seamstress. She said that she would fix it if I go back on Saturday to try it on. That will be the last time I go. The fact is, however, that I deserve this. I have had so many bad experiences here and I keep coming back for more. Hopefully I’ll smarten up after this last debacle.

pricey for sure, but very kind and prompt.
everything in miami is expensive so…
anyway. i moved out of town and left a shirt there. they sent it to me. they didnt charge to send it and never charged me for the shirt. they just waved it. thanks guys.

I really hate to give them a bad rating after meeting the owner and how he’s a nice guy, but the product provided here is really sub-​par.
I also really wanted to like this place, seeing as how its right at the end of my street and SUPER convenient.
Multiple times I’ve been disappointed to find something wrong with either them stapling the freekin «cleaned» tags to my shirts — even after me explicitly telling them «DONT EFFING DO THAT», they refuse.
I’ve had them try and remove stains that other cleaners were able to but they were not. Also, they’ve lost buttons for a few shirts or even worse, made a brand new stain on one of my Hugo Boss shirts which really pissed me off… they offered a compensation that I accepted but still, I would have had my shirt not messed up.

I used them because they were so close to my place. The first time, my boyfriend took his shirts there and at time of pick up, they could not find one. They made him return the next day. I took a very nice quilt there and it was not there at time of pick up. I had to wait 1 ½ hrs for them to bring it from another location. When I brought it home, I noticed markings on the quilt, small round ones all over one side of the quilt, as it it were done by some process involving a machine. I will not be returning.

I am so displeased with the quality of work this establishment has to offer. I have been a long time client of theirs only becuase of the fact they are conveniently located. However, as I take my clothes there on a weekly basis, I find myself having to inspect the clothes upon pickup to see if they properly cleaned them. This is NOT my job. I can assure, that at the minimum, over the last 5 times I have picked up my belongings, I have had to leave them behind for a «re-​do» (one time the article of clothing had to be «redone» 3 times!!!) I am extremely picky and mark all stains with a yellow sticker to ensure they see it and clean it accordingly. It has become a frustrating and unnecessary task upon each visit. I finally brought this to the owner’s attention, and despite my frustration and near write off of this cleaners, I must say, he was extremely apologetic and accomodating. I will give them a couple of more chances, however, not sure that I’m gonna stick with them as loyaly as I have.

This Cleaners is next to the SW 13^th Street Publix and delivers to many Buildings in the area. Unfortunately, mine is off the list because of some dispute. The first time I tried them out, I had very good results. The second time, I went to pickup my shirts and they said they were not ready, only the pants. Several days later I returned, they could find only one of the the shirts, the others were sent to their Downtown location. The friendly worker apologized, said she would have them delivered and would call me. I never received a call, but by the time I arrived home that evening, my shirts were there.

Went in to pick-​up my dry cleaning. After 5 minutes of looking forward it, they told me it wasn’t ready. Why would a cleaners tell you when clothes are going to be ready at a certain time if that time isn’t valid. Everyone makes a mistake, I understand. But I was so annoyed that no apology was offered and she was more offended that I made her look for it than willing to smooth over the situation.