Ecolav

I am back on the hunt for a new dry cleaner. This place has obviously changed management or something. The bamboo hangers have been replaced for those wire ones and the cleaning process and service doesn’t seem the same.
I guess I will have to try the new Oxxo around the corner.

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Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees. Not a professional place at all. I used Ecolav a couple of times mostly because it is very convenient for me, however the last time I dropped my clothes off they told me it would be ready on Wednesday night and when I went to pick it up on Thursday morning it was not ready. I needed one of my shirts to work that same day at an event. Not once their «manager», who I believe to also be the owner, said he was sorry for any inconvenience he might have caused. They acted as if I was the wrong one in the whole story. They do not care about their customers. It really isn’t that important to them to have the clothes ready at the time they said it would be when you drop it off. It takes 3 to 4 days to have the clothes, which seems like a lot to me, and if for example if they tell you it would be ready on Thursday afternoon and you need it by Thursday morning they will charge you an extra $ 10.00 for it. They rely on being ECO friendly in order to retain customers when they should also make sure to have good customer service. The business is poorly managed, starting with the owner, and their much unqualified personnel. I do not recommend it.

Takes 3 – 4 days and then when you go to pick it up they need another day or two. I don’t understand… most large cities in the world same-​day service for drycleaning is the norm, or at least an option.
Not in most places in Miami, and certainly not here. Go elsewhere.

Nothing special about this place. Yes it is pretty inside and the location for me is particularly convinient. However, it is expensive and I don’t like how they make you pay first. I love being green but sometimes it just isn’t afordable. Also their alterations person is only there at certain times which makes it difficult to take my items there because of my schedule. I am currently still on the search for a great dry cleaners and this place is just not great. It is simply okay.