TGI Fridays

Terrible service, the food was terrible too. Very bad experience, don’t waste your mony in this place

My first time writing a review. Been here to eat many times before and had not encountered such poor service. Had to ask 3 x’s for the table to be wiped down. Asked numerous times for salt and pepper. The women’s restroom was disgusting. Waited 30 minutes for the check — wonder how many people walk out w/​out paying?
Will be the last time in a very long time we come back for mediocre food and bad service all around.
Too bad — used be nice to shop and stop for a nice meal. Will be spreading the word — Not a go to place.

TGIFridays is an affordable option at the Falls. Located close to the American doll store and not too far from the Apple Store it makes for a quick place to get a note to eat with decent service.
TGIFridays is TGIFridays. This location is not any different from others across the country. Service was attentive and food was out quickly. One thing I really like is the children’s menu, it’s affordable with a lot of «healthier» options.

Sad… just don’t! Waitress tried so hard to compensate for poor, poor quality of food and drinks. The table across from us was also experiencing quality of food issues. Loved our waitress — tipped her for trying to make it right — but the chef and bartender should be retrained or released.

I’ve been to a few Friday’s and this by far was the worst. You would think that being at «The Falls» it would have great service and would be very clean. The bathrooms are EXTREMELY dirty I had to lift my pants up to walk inside because there was pee all over the floors. I asked for a manager to inform him and he replied «Oh I’ve been getting that all day» I just walked away I couldn’t believe what he said. Never again.

Horrible service and slow. 45 minutes waiting, while there was easily 7 empty tables around me full of dirty cups and plates, as well as, napkins all over the floor. The bathroom were dirty, lacking any toilet paper or paper towels. The busing staff were either «sitting» and playing with their phones or moving slower than a snail. The waiter wasn’t rude, but would disappear and didn’t come around all that often. The food was okay at best. Will not be returning and won’t recommend anybody go there either.

Once in a while, you eat somewhere where you leave feeling duped. Like you wasted your money and time and wish you would’ve taken your family somewhere else… This is one of those times. I wish I would’ve read the Unilocal Reviews prior to choosing this T.G.I.F.
The appetizers were good, but the wait for service and to get the food sucked. Glass of water took about 20 mins. Ordered Jack Daniels Rib Eye, shrimp and Ribs with our Waiter and received the Regular version. Now Although it’s been some time that I eat Jack Daniel’s at a TGIF, I knew what I received wasn’t Jack Daniel’s. But when I asked a staff member (since I couldn’t get a hold of my Waiter for over 20mins.) she looked at it and reassured me it was… So there I am eating one of their most expensive plates not enjoying it. My waiter appears and tells me he made a mistake and let’s me know I’m not crazy and indeed it wasn’t Jack Daniel’s… I had him take the plate with half the ribs and steak untouched and the whole disgusting fried shrimp untouched. So I decided to speak to a Manager to let her know how unsatisfied I was… Told her about our experience and that we drove almost 40 mins to eat here. Her response…, «Wow, you sure bypassed a lot of other TGIF’s to come eat here, thats really nice of you…» … uh, no this was the closest one… But thanks TGIF Manager HAILEY for the mocking attitude. Totally Uncalled for. She rang up out bill, making sure not to make any adjustments to it, and we left… Feeling sorry we ever came here and wasted almost $ 100 and about 3 hours of our lives…
BTW, the restaurant was only ¼ full.
Never again… At least at this particular one…

Another good meal. .and service was spot on this time. Kudos. try it, Fridays food menu solid

I came here for lunch, I had the crusted chicken Parmesan with a side of cheesy mash potato & five cheese Mac n cheese ($ 10.90). And for dessert I had a vanilla bean cheesecake ($ 6.50) to-​go. Not bad for lunch, the food was good but the waiter was a bit slow. She took her time for everythingggggg! I had the pleasure of speaking to Juan not sure if he was the manager but he was very courteous & friendly. Once my waiter brought my check, she took my debit card was missing for a good 5 whole minutes with my card. That’s entirely way too long to be gone with someone information.

Left after ordering three drinks because the server was being absolutely rude to us. Just because we hadn’t ordered any food yet I’m assuming. She was constantly harassing us to see if we would order food. I understand that the more on the bill the higher the tip but come on, if you’re harassing the customer you’re sabotaging yourself. To the point that the last time she came by our table she asked us «so should I just keep walking?» I’m not sure if she was in a bad mood for personal reasons but there is nothing that will justify you being rude to paying customers. Stay away from Yaslin. Or however you spell her name.

First time we went here, it was 5PM on a Thursday. We got seated at 5:05PM. We received out food at roughly 6:15PM. That’s without any crowds.
I assumed it might have been a «fluke», so we tried it out again. On Saturday, January 9^th, six of us got seated around 8:30PM. The waiter who served us was suffering from obvious back pain. We were then relocated to another section, where the new server (a lovely waitress, by the way) was forced to wait on 12 tables. All the while I’m thinking, «Geez, a few more staff members on a Saturday night would probably make things go much faster…»
The breakdown?
We were seated at 8:30PM. Changed tables at 8:41PM. Got our appetizer at 9:11PM. Got our meals at 9:43PM. The only reason we didn’t walk out is because it was a party of 6 of us and our parking spot was so freakin’ good.
Never again. Service is the slowest I’ve ever seen in my life. Stick to Miller’s Ale House instead.

I liked this fridays quite alot before but now the terrible service has really reduced the value. I go mostly to this fridays and it’s pretty chill. The food Is always hot and delicious and the music Is alright. The only thing I don’t like and has really ruined this is the service is pretty slow and it gets annoying being at fridays for an hour and a half. Everything took so long. At the end they messed up on the checks and charged us for drinks we didn’t even get because they told us they did not have the ingredients. One of the managers took off 20% off our order so that helped a little, but it was still super frutrating. I think I’m going to wait a little while before I come here again.

I enjoy going to the bar for drinks. The bartenders are always nice and they always provide great service. The food is okay it just depends on the cook that day…

This is the worse Fridays I have been. The brought the wrong burgers and really slow service. I will not come here again

This is the worst tgif We have ever been to. We sat down and waited for more than 30 mins to be served. Then another 30 mins for food to arrive. The waiter was extremely rude and impatient. We talked to the manager and requested for another server. The manager was nice and apologized. It was very frustrating and disappointing to be treated that way. We just wanted to have a good time and relax. That didn’t happen.

Not a family friendly approach!!! We were requested to leave the stroller by the entry (even when we point out that our son was napping)… Not choice other than walk out!!! I wonder if someone in a wheelchair has to park it there as well…

TGI Friday’s at The Falls delivers quality food and somewhat good service, but the quality of its food doesn’t justify its expensive prices.
I went here for dinner with a friend who I hadn’t seen in a while, and I can say that the value for the food here has decreased since my last visit.
We got here and there was a 10 minute wait, but the girl at the wasn’t charismatic at all. She never smiled and seemed annoyed.
Our server was great, he paid, mostly, close attention to us and was charismatic. Not much to say. Service wasn’t superb but it was good.
On the other hand, and why I’m giving the place 3 stars, is because I feel that the value of the food doesn’t match its price. I ordered the Bourbon Barrell Chicken with fries and Mac & Cheese, for around $ 14.
The piece of chicken was extremely small; I devoured it in a couple of seconds. They barely gave me fries, and I asked for seasoned fries and they were definitely not seasoned.
For $ 14 + $ 2ish for the soda, I felt like I wasn’t getting my money’s worth. Their prices have increased while their portions have decreased. For that price I couldn’t have eaten much better somewhere else in the area.
I’d probably think about it twice before coming back.

Meh. I had not been to a Friday’s in literally 20 years. So when a friend suggested it for lunch, I was game. We went on Sunday, 11÷22÷15 at around 1:30 pm. When we walked in, we were hit by an awful stench. Like old beer mixed with bleach. We also wondered what to do because there was no sign and no hostess. I was about to go ask the bartender when a hostess came scurrying out. She was nice enough but tried to give us an ugly little deuce with a view of the kitchen. No thanks. We asked for a booth in the next room. Much more comfortable and there was actually some natural light.
Our server was an older heavyset man (Stefan?) who was sarcastically friendly. That would have been ok had he been around when we needed more napkins or drink refills. My friend said he liked his seafood pasta. I got a cheeseburger, cooked medium, which came out extra well-​done. Dry hockey puck. I’m not the type to send food back (the waiter had disappeared anyway), so I removed the dry bun and ate it. It came with a side of overly salty fries. The experience wasn’t horrible but with so many great options in The Falls, I certainly won’t be back. There is no place for mediocrity in the restaurant market. Next time I’ll go to P. F. Changs (my first choice).

Fast service great deals and nice waiters! Great easy eats after shopping at the Falls

Spent my best friends birthday at Friday’s and it was so sad, just as I expected.
Two friends asked two employees + a floor manager to remember it was a birthday !!! Once our night was ruined, they completely forgot.
I warned my friend that it would be a sub-​par evening but we wanted to prove that theory wrong!!! Sat down at a table for 6 people at 8:50 and we didn’t get even a hello until 20minutes, then waited for waters another 20 minutes AFTER THAT!!! (It’s Miami, we are thirsty) … no drinks from the bar until 9:40 along with HALF OF THE TABLES food right after. No sharing plates for us and everyone ate at different times.
Then at about 10pm, the waitress came to check up on us, 20 minutes, to order the extra food items we wanted and a second round! Really BAD customer service… And we tried many times for the server /​management to make it better, including asking a manager for plates once we got the second order of apps to the table.
Paid full price.
Crazy.
It’s 2 for a reason.
Never again. never again.

Due to job travels, and being away, I haven’t been to this particular TGI Friday’s in over 20 years! After my most recent experience, I should’ve kept the streak going!
As usual, I sat at the bar. After waiting for 5 minutes, I had to request the bartender to wipe down the sticky bar! *Please note, it was about 7 folks at the bar, including myself, so it wasn’t like the place was slammed.
Had to repeatedly ask for another beer or drink, to the point where I felt I had to beg to get a drink! I must say I was very surprised, being the TGI Fridays are always bragging on their bar. Don’t get me wrong, the drinks were good; it was just who was serving the drinks that STUNK!
Train your bar staff again! They need it.
I was very disappointed in my visit.

Last time I ever come here. As I was waking in my first sign. A couple people leaving upset saying it’s been over 15 min they sat and not one person has come up to their table. Place is maybe 20 percent full. Took long to get food. Food was cold beer was hot. The Potatoe skins are fried or something. Don’t really know but they are nasty. The waitress got everything confused and not once but many times. Will never go here again.

Service Slow. Food was Ok but nothing big deal.
We got a table fast. but they took for ever to bring the food.
They should improve the service.

Consistently bad service

Came here right after I ate from Johnny Rockets (which the guy forgot about our fries in the oven and gave them to us burnt along with nasty re-​fried chicken).
Should have gone with our instincts and just came here. They fixed my date night with a chocolate brownie and ice cream along with a cool summers day drink!

I went to dinner here last
giving them good reviews not because of the
was because of the hostess and waiter. the guy who sat us down was david. He was great make sure we had a good table. our server stephan was awsome. he was funny very attentive he had our endless apps coming .for the endless app I would skip Br u she ta it’s chewy bread. the potatoe skins are dry not good. their drinks are ok not great. we ate dinner on endless app you can’t beat that .ask for stephan he will make your dinner fun.

I have never had an issue at this location. The food has always been good and so has the service, even when its busy. This is a great place to get some lunch. No complaints. The prices are fair too.

Let me start by saying that our waiter, Stefan, was cool. The food on the other hand was mediocre. I had the flat iron with Jasmine rice and spinach with mushrooms and onions. The steak was ehhhhhh and I’m being nice. Cooked medium like I asked but was not seasoned. The rice was clumpy and inedible. The spinach was good (Stephan’s suggestion).
My husband and I have not been to Friday’s in a while. It used to be our «spot» for great food at a decent price, but the last few times have been simply disappointing. I hope that they fix the menu soon or we will have to find another «spot!»

We stopped by on Friday, at Friday’s for a Good Bye Party. They were already seated and situated. However, I noticed no appetizers or drinks on the table. I asked, how long were you guys sitting here? They stated, probably 20 minutes.
I decided to grab our drinks at the bar and come back to the table, which was crazy faster. Should have ordered there to. The server was Alby, she was nice, I believe she needs to work better under pressure. She brought drinks, left, and did not provide straws. I felt bad for those who were sitting there. I take initiative.
I asked, «Alby, what is going on?» She said, «I am sorry, I was at a party.»… –_​–
We are a table of 8 people… So we are not a party as well?
Fridays at the Falls? I do not recommended.

Horrible customer service.
My waiter wasn’t attending me at all, he’d pass by and never asked if my friends or I needed anything.
Also, Instead of us automatically getting refills when we clearly needed some, he’d roam by us without saying a word. We had to wait to spot him and yell at him from across the restaurant to come over and wait about 20 minutes for some iced down drinks. The food was cold, and took forever to come out. Had to wait 35 minutes for my food and 20 minutes for my check. I would’ve understood on a busy night but it was around 11pm on a Sunday lonely night.
Btw, I was told I wasn’t allowed to take the food I paid for home.

TGI Friday’s doesn’t live up to it’s title. There are way better restaurant options to go to on a Friday, Saturday or any other night out!
My hubby and I wanted to go somewhere casual where we could sit down right away on a Friday night, so we went to TGI Fridays at the Falls. I grew up coming to this place as a kid, but this restaurant really needs to step up their game and renovate not only the restaurant but take a crane to lift up their staffs smiles. We sat at the bar thinking we would get fast service and it was way slower than sitting at a table. The male bartenders were slow, barely smiled, didn’t seem like they wanted to be there and were NOT attentive at all.
We ordered 2 bottomless appetizers and 1 entre to share between my husband and I. We got the wings first and soon after came the potato skins. When we would finish with our apps we would have to get the bartenders attention after waiting 10 minutes with empty plates and drink glasses. We asked for another round of apps and they neglected to take the empty plates away. If you’ve ever eaten at a bar top you know that there isn’t a whole lot of space. Throughout the night, the bartenders would never check up on us — we always had to get their attention … heck, they wouldn’t even look at us! The service was terrible!
The food is your typical TGI Fridays cuisine, so the food is nothing out of this world, but is good enough to top any wing, potato skin or any other craving you are having.
Next time I visit this TGI, I will not sit at the bar.

Love this place ! Especially the one located in the falls! I only come here and there is never barely a wait and at the most a 5 minutes wait
There menu has soooo many options !! The service is great

I always love coming here, since its so close to my house… Sometimes I am not in the mood to drive so much to go somewhere and eat… This is the perfect place when in the mood for great burgers like Jack Daniel… And if you’re on a budget they also have many happy hours, and options for $ 20 and less!!! Great place to hang out with friends and enjoy some yummy food!
My favorite here? Jack Daniels everything, boneless buffalo wings and of course the molten chocolate with vanilla ice cream on top!

Worse dinner ever its my bday I had in mind another restaurant but as always I let my kids to pick :(they have good taste but this time I dnt know what happened n they decided to come here .
The server either doesn’t speak English or he doesn’t understand he brought the drinks right away but my kids change there mind on the kids meals I asked him if we had time to change the order but by the look of his face I prefer just to order another plate of food anyways I dnt think im coming back terrible service we didn’t even have refills and the pasta that my daughter ordered was dry. I consider this night I waste of money and time. I can tell you one thing that this is officially the worst dinner night ever!