Cheesecake Factory is one of those places we don’t visit often, but when we decide to everyone gets pretty excited. There seem to be high expectations given the size and scope of the place and their menu. Unfortunately, it’s also a place that seems to always let us down. The service is mediocre, even if they’re happy, because they’re so overworked. And the food always takes too long to come out, and is only ever mediocre at best. The Miami location is no different from any of these perspectives than any other Cheesecake Factory. Overall, it’s edible. But also regrettable.
Andrea 3.
Évaluation du lieu : 1 Miami, FL
Well let me begin by saying that the service was great the food is awful both my husband and I got very sick after we ate at this location eater beware of the handling of food the bathrooms are awful very dirty.
Helen C.
Évaluation du lieu : 5 Miami, FL
I came here today for lunch for my boyfriends birthday, our server was named(alexandra) she was extremely attentive and came by our table several times to ask how our food and drinks were! my boyfriend had a lunch pasta with chicken and i had the chicken tacos, so good! huge portions we left with a to-go bag. without me even mentioning to her i guess she noticed it was his birthday on his ID when he ordered a drink, she brought over a couple of staff and they sang happy birthday and gave us a free little ice-cream desert. defiantly will be going back and she left with a good tip! nothing beats good food and good service!
Krystle C.
Évaluation du lieu : 1 Miami, FL
We ate raw pasta basically. Do they know what al dente is? because it wasn’t. Apart from that there was a lapse in where to situate us in the restaurant. I don’t think it should have been that hard since we were just two people? Why do I continue to eat here? No more.
Vanessa D.
Évaluation du lieu : 5 Zürich, Switzerland
Really good food, service is usually great and only had a unpleasant server once. The waiting time is not too bad, especially knowing it is located at this busy place by the mall. I would recommend to eat here — my personal favorite dish: bang bang chicken shrimp!
Amanda B.
Évaluation du lieu : 5 Rio de Janeiro - RJ
Pra começar, a loja é linda! Da vontade de tirar foto de tudo, até do banheiro. Eu fui la só pra comer cheesecake mesmo, mas tinham outras coisas no cardápio. A variedade é enorme! Pedi a tradicional com morango, que estava muito boa. O atendimento foi muito rápido e a garçonete foi bem simpática.
Greg M.
Évaluation du lieu : 3 Freeport, ME
Pretty good food, large portions. Don’t overeat or you’ll never finish your cheesecake!
Jessica W.
Évaluation du lieu : 4 Chicago, IL
The huge variety of menu options makes this place great when going with a group of people with different tastes. They have a spacious patio section, which is nice to sit outside and enjoy the weather. The food is good and the service, friendly; a solid choice in Dolphin Mall.
Yaremi M.
Évaluation du lieu : 3 Hialeah, FL
I was disappointed with this cheesecake factory because there were a few things that i did not like. The waiter took forever to bring us even water. There were a few things in the menu king of expensive according to the size. I definitely not coming back to this location.
Paul R.
Évaluation du lieu : 3 Miami, FL
The food great and place superb, however the customer service lacks, first the waiter doesn’t bring water to the table, and when she did it was because I personally had to ask her for water, Second our drinks showed up about 25 mins in by then I think I should have gone to the bathroom and drank from the faucet to be honest WHAT’S THEPOINT?!. I truly would have gave this place a solid 4 close to a 5 if it was not for the customer service I did not receive I definitely try this place again because I truly did enjoy my meal maybe the second time would be better.
Eugenia P.
Évaluation du lieu : 5 Centreville, VA
Always busy Go not that hungry, that way when your turn comes you are hungry and not fainting! Outdoor is best
Andry M.
Évaluation du lieu : 5 Doral, FL
Cheesecake Factory is always a good idea, you can find almost anything in their menu and they never disappoint. Note: the Dolphin Mall location recently expanded their patio section, which is awesome!
Meli L.
Évaluation du lieu : 5 Buenos Aires, Argentina
El mejor lugar para comer tortas ! Incluso cuando no te gusta el cheesecake hay buenas opciones para vos! Otra cosa genial es que se puede comer sin quedar pobre en el intento! Hiper recomendado
Alyssa G.
Évaluation du lieu : 5 Miami Beach, FL
Always great service with even better food! Large selection could be overwhelming, especially if you’re as indecisive as I am! The Pasta Da Vinci is my favorite, and definitely enough for two people. Tip: save room for their cheesecake!
Eva C.
Évaluation du lieu : 4 Miami, FL
One can never resist the desserts at The Cheesecake Factory. Try one and you will never regret the calories that were gained. Came with a party of 8. The hostess said the wait would be an hour long and gave us one of the beepers. It toke exactly one hour for us to get seated. Got here at 6:05pm and got seated at 7:05pm. Our waiter was a very sociable and energetic person. He immediately toke our drinks. I got strawberry lemonade. It was $ 4.95, the glass holding the lemonade has cystal sugar along the top lining. When ordering the entrées, the waiter would make a positive side comment on how the food choice we were making was excellent. Got annoying after he got the 5th order out of the 8. The waiter gave us 1 basket of bread with butter on a side plate. The bread basket comes with 2 mini loaf of wheat bread and 1 mini loaf of white bread. The white bread’s crust was too hard, not burnt hard, but the hard that results when the time between baking the bread and eating it is long. On the other hand, the wheat bread was crispy, I could easy cut into this bread, and the inside was still warm and chewy. We got our food around 7:45 so it was like a 35 minute wait from ordering to receiving food. I got the Spicy Chicken Chipotle Pasta. Note: the lighting is weird inside the restaurant. The lights give off as a shade of orange so everything in the restaurant looks like it’s a shade of orange. When I got my pasta entrée I could not tell if I had gotten chicken or shrimp as the meat because the lighting made my entire dish orange colored, but once I tasted it, I could tell that it was chicken. Also, when it says SPICY Chicken Chipotle Pasta, it literally means spicy. I love spicy food no matter how extreme the spiciness is, but as a warning, don’t get this platter if you do not like extremely spicy food(from 1 to 10, this is a level 9 spiciness). The waiter was around every now and then to make sure everything was good. When it came to getting boxes for our leftovers, we 1st asked for 3 boxes, but then realized we needed more. Gladly, the waiter didn’t seem to mind making 2 more trips for boxes and bags. The food and service was excellent, I enjoyed my experience here overall, with the exception of the long waiting time.
Andy V.
Évaluation du lieu : 3 Fort Lauderdale, FL
It’s the Cheesecake Factory, what’s not love? It has gluttonous portions and tasty desserts. That’s all I ask for when I go there and this location is no different than the rest. Located in Dolphin Mall, this location has indoor and outdoor seating options. Parking can be a little tricky because of its location but just think, you’re gonna need to burn calories after this meal. The service was good. Our waiter, Paul was very friendly and helped us pick out an app which was the Mac and cheese balls. They were amazing. Our meals arrived sporadically as if they were made in different kitchens. My order of chicken nachos were pretty tasty– and I’m telling myself they are calorie free. The bathrooms though were absolutely disgusting. Toilets stuffed with, well, you get the idea. Filth everywhere. That won’t stop me from coming back, but it’ll make me think twice about going into the restroom. Just go outside to the public restroom– they are clean.
Katrella S.
Évaluation du lieu : 5 Miami, FL
This was a good date night dinner. After watching Straight Out Of Compton we ventured to the Cheese Cake Factory for dinner. Instead of waiting for a table we opted to sit in the bar area. Service was fast and allowed us time to make decisions about what we wanted to eat. I had the crispy crab cakes and salmon shrimp scampi combo. I was so full I had to take home a carry out over half of my dinner.
Sanita M.
Évaluation du lieu : 2 Tampa, FL
I have always been a fan of Cheesecake Factory — great food(dinner and cakes) but I came in for breakfast and this was one of my least favorite meals of the month. We stayed at the hotel right next to the mall, and usually we do have breakfast at the hotel were I enjoy potatoes and scrambled eggs. This time we did not have breakfast and decided to go to Cheesecake Factory. I never had breakfast here but I absolutely love dinner dishes like salads, tamales, chicken. and of course the cakes! Anyways, have to admit this is NOT a good place for breakfast. First, the items on the menu are pretty expensive, the portions are pretty small and the quality(plus, the wait!) is not the best. I was very disappointed in my breakfast. It cost about $ 12 and it had 2 eggs(scrambled, my choice), 3 slices of tomatoes and brick hard, over fried potatoes, that were very oily. I love potatoes, I even order mash potatoes on the side often, but I think these were the worst potatoes I have ever had! Not only they were oily, they were almost burned, so hard I could not stick a fork in them. When I asked the waitress why potatoes are so hard and tiny, she said«That’s the way they are here!» Hmmm. ok, good to know. As for my husbands dish, he ordered Eggs Benedict with Canadian bacon and it came out with oily(I guess it’s American style) bacon with almost no meat, just fat. She did apologize though and bought out the right bacon on a side. So I’m giving two stars for my visit here because I liked my scrambled eggs. We also ordered a cake to go. Have to admit, that Oreo Cheesecake was way, way too sweet, so no extra star here. P. S. I think that Cheesecake Factory should learn how to cook breakfast potatoes. I prefer Denny’s potatoes that are crispy from outside and soft from inside. I can actually chew them without breaking my tooth.
Grace B.
Évaluation du lieu : 5 Miami, FL
Lately, I have been getting their cheesecake often. The oreo is my favorite. But the last dish I had here were the Baja Tacos. They were a little spicy but this dish can easily satisfy two people. The diced tomatoes, cool lettuce and sizzling chicken tossed in my mouth delightfully. I couldn’t get enough. The small side of rice and beans weren’t necessary to satisfy me but they tasted great! I selected this dish because as soon as I walked into the restaurant a waiter walked passed me with two orders and the aroma flared my nostrils, watered my mouth and I just HAD to have it. No regrets.
Lester R.
Évaluation du lieu : 4 Miami, Estados Unidos
Mejor atención y mejor servicio el de hoy me voy mas contento qu3 la otra ves que vine
Juliana N.
Évaluation du lieu : 5 Porto Alegre - RS
Sem dúvida cheesecake imperdível, pedi um de morango, nao é daqles com geleia, vem com morango«caramelado» e o cheese é o verdadeiro, nao é daqles do brasil q colocam leite condensado. O de limao com merengue, para quem gosta de coisa beeeem doce é uma delicia! O espresso é bem bom, mas pequenininho.
Jorge R.
Évaluation du lieu : 2 Hialeah, FL
Cheesecake Factory! Why did i mention to my wife to go there! I am giving 2 stars because i like the Crab cakes. To begin with we waited 15 min to be seated which is ok because is a very popular restaurant so it remains busy! We order Crab Cakes(our favorite), the guacamole and the stuffed mushrooms as an appetizer. We got only the first 2 and the mushrooms never came. Our server took our order then he didn’t show up back to the table until it was time to pay. We were really thirsty, never got a water refill. And the best one was that they were charging me for the mushrooms i never got! I was wondering where was the manager. We really don’t want to go back with that kind of service.
Gaby F.
Évaluation du lieu : 3 Miami, FL
I give it almost a 3. Chain restaurants might not be my all-time-favorite but sparingly, i go there. Of the three times ive gone once i had great service, Tony; the other two times i had others servers and they just appeared very tired, still there for us but not too helpful or attentive. The appetizers were pretty good, yummy sweet tamales. So was the tuna tartare. For the pastas its a hit or miss, i ve had great pasta and I’ve had the blandest of them. Some pasta with shrimp in a tomato sauce that tasted like nothing, i think it didnt even had salt. The salads are tasty though, and good portions too. As of cheesecakes well, you can imagine. Large variety, several of them delicious. If its not a day to spend too much id come here, id just be careful to make good choices. Hence, i suggest you ask your server for recommendations. And if you can try to have Tony as your server; you wont regret it.
José Antonio V.
Évaluation du lieu : 3 Key Biscayne, Estados Unidos
Vete con tiempo por que suele estar bastante lleno y tendrás que esperar de 20 a 30 min
Yvelin R.
Évaluation du lieu : 4 Miami, FL
Love this place! I might not enjoy how crowded it usually is and how long it sometimes takes for the whole experience, but I still like their food and desserts. Who am I kidding? I’d prob be happy if I only had their breads(I love bread and theirs is pretty yummy) and desserts! Their menu has so many things to choose from, it’s def hard to pick a favorite item. We’ve tried their burgers, pastas, quesadillas, shepherds pie and several appetizers. One of my fav dishes from here is the Parmesan crusted chicken Romano. It’s a great dish to share since it brings 2 chicken breasts and enough pasta for two. When it comes to desserts I have to go with their dulce de leche or carrot cake cheesecakes. Omg! To die for… and I don’t event like cheesecake!