The Home Depot

Absolutely DO NOT buy water heater from HOME DEPOT. Bought our water heater yesterday and paid for same day emergency installation. The guy they sent to install the heater had no clue what he was doing. Now, we have barely any hot water and in order to get any type of hot water we have to turn on the hot water faucet side all the way. Barely any water pressure and the second you open the cold water (which we need for water pressure) we have no hot water. The company they use, Delta Mechanical, is unable to send us another installer until Monday. This means, we are unable to take showers until then. So, no hot water Friday, Saturday, Sunday and part of the day Monday. This is after being charged emergency installation fee (for same day). When we discussed this with Delta, they were uncooperative and refused to even give us partial credit. Our option now is to spend more money to hire another company to fix what their installer messed up or have cold showers until Monday. Never again will I buy any type of appliance from Home Depot as they clearly outsource their installation to less than qualified companies/​installers. FYI emergency installation fee was $ 75.00 and total installation price was $ 626. RIP OFF!!!
UPDATE:
*On January 8, 2016 we purchased a water heater from Home Depot located at plaza of 152^nd Street and 119^th Ave. Miami, FL 33 186
*That same night, Delta Mechanical sent an installer by the name of Danny to install our heater. Installation job was completely botched. He pinched the line because he was ill prepared and did not have proper tools and did not install a pipe that was required as part of the installation. An hour after he left and the rest of the weekend (Friday, Saturday, Sunday and partial day on Monday) we had no hot water. This was after paying same day installation fee and an additional emergency installation fee to have it installed same day.
*Friday night, we contacted Delta Mechanical who advised they could not send out anyone until Monday.
*Monday, January 11, 2016, an installer by the name of Rosa was sent to our house. She was upset at the job Danny did and had to completely redo and install the water heater. (Delta Mechanical did refund us emergency installation fee)
*On Friday night around 9:00 p.m. (January 22, 2016) we noticed we had no hot water. I immediately called the store and asked for a supervisor. At that point, Felicia (said she was a manager) informed me there was nothing they could do at the moment. However, she said she would leave a message for «Claude» the assistant manager who would have the morning shift Saturday morning. She took down info, order number and contact number. She promised that Claude would call us around 8:30 a.m. Saturday morning.
*Today, Monday January 25, 2016 (10:45 a.m.) still no phone call from Claude or anyone at Home Depot and it is more than apparent we have a damaged/​defective water heater.
SUPER UNPROFESSIONAL. Once item is sold, customer service/​management seems to just not care about customers. Very disappointed. Will never buy any appliances from Home Depot again. DO NOT buy water heaters from them.

Very clean place and they have all you need to do any projects and jobs, they only bad parts it their customer service when you rent a tool, need to train their staff better

My go-​to Home Depot. Not necessarily the closest one to me, but the one I choose to go to nevertheless.
This store appears to be smaller than some of the other Home Depots in the area, but it is always organized, clean and well stocked. The parking is ample. The staff in the plumbing department is very helpful. Same can be said in hardware.
Overall a consistently pleasant experience every time.

I normally have a great experience here but today was very upsetting. All I needed was a receipt printed. They couldn’t find it in their system because it wasn’t purchased at this particular Home Depot. All they had to do was ask what other store I frequent. After about 30 minutes they finally did and found it instantly. All the while the manager, Mayleen, was very rude and refused to talk to the credit card customer service rep that I was asked to call by the other customer service rep. I had to insist that they speak to each other (the customer service department found the receipt immediately). An overall terrible experience and given the choice I won’t be coming back to this store. I worked customer service many years and was on my best behavior. I was very nice and really did not deserve to be treated in such a way.

First off this Home Depot location is the best one in Miami out of all the other ones I’ve been to. I know that this location opened sometime in the beginning of 2007 or late 2006 it’s at least 7 to 8 years old it’s pretty new. Second this Home Depot location is humongous the store itself is great, staff is friendly and everything is well-​stocked the Garden Center employees are friendly and they also sell Christmas Trees for Christmas. Best Hone Depot in the World

I’ve come here every time I need any home supplies, Store is very organized n cleaned. Last time I was helped by employee Lonnie Lezama very friendly and helpful.

For the past 4 months I have been completing one home improvement after another and it never fails to amaze me of how amazing the staff is in this location… THANK YOU to all for assisting me with paint to light bulbs too chandeliers to mirror closet doors… fire pits and mulch backsplash and garbage disposals and so much more… Special Thanks to Gil at the front door who has the warmest smile and Manager Rosendo llanos, you always go above and beyond to assist customers and I hope you know that your hard work is seen and greatly appreciated…

Its interesting that when I search for Home Depot, several locations show up, some with just 2 stars but this one has 4.5. The store manager here obviously is doing something right! I don’t know the person but I think s/​he deserves a nice bonus!
I agree this is a better Home Depot, and I usually prefer Lowe’s and Ace over HD. First, it’s not as busy so the wait to customer service/​pay/​return is shorter. And people here are definitely friendlier, not just friendlier but helpful as well. They can really give you answers, not, «you can call our 800 #», «you can find out online», which I heard at plenty of other HD and made me wonder, why bother having a store and having you working here then?

Nice big and clean Home Depot. Staff is friendly and always willing to help.

I hate seeing these mega corporate companies taking over every industry and driving smaller independent middle class out of business, but guess I’m just as guilty as everyone else that’s looking for a good deal in home repair these days. This Home Depot is close to home, clean and well organized. It’s employees are well trainned and can say that Hector in kitchen cabinets and Marcos in flooring are both excellent.

I will only visit this place if I have to, for my husband on the other hand or other men this is their Macy’s. All I can say is that you can get everything you need for home & more. The customer service is always on point and they have a great area with plants and their goodies to help them keep healthy.
If you are hungry, there are snacks at the checkout counters… this country cannot stop eating. LOL
Great place to get your home fixin’s done.

Nice, organized, and alway’s clean. The employees are always willing to help, and if they can’t, they’ll find someone who can. Can’t say enough about the good staff.

This Home Depot location opened up just over a year ago and I can’t get enough of it.
The smell of wood, the garden department, and the helpful, knowledgeable staff always make me want to come back. If only I had a need to visit this place more often.
Maybe I should start breaking stuff around the house…