The UPS Store

I’m not sure where the drivers come from– but maybe someone will see this and finally do something about it. Our local UPS driver literally throws packages over our fence. They said there is a rule about not opening gates, even if unlocked, but I don’t think that means he needs to overhand throw the package from afar while yelling. Unacceptable.

This place charges you for sending prepaid items. Definitely a scam. Will be taking my business somewhere else.

Received poor customer service from the staff and the owner. Was not informed of additional charges before they were added on to my order. When I asked the owner/​manager about this he told me if I did not like it «I could take my business elsewhere.» Never been treated so rudely before by an owner. My company will definitely be sure to heed his advice and bring our business elsewhere.

I’ve been here twice since I moved into the area. Customer service was always great. The only downfall is there’s only one employee so the wait can be a little long, at least the times that I’ve went there.

Worst UPS store ever! Customer service really sucks and they never address any issues you have with the shipping. The manager is seldom in the store so the employees always tell you that they are not authorized to do something unless the manager is here, to me it’s just a way of excuses. They are even not UPS, it’s just a franchised store. The UPS headquarter told me that if anything happens, the headquarter customer service can’t do anything, and I have to go back to the store to solve my problems. I would suggest everyone find the authentic UPS store, where you can get the best customer service and you won’t waste money. This one is by far the worst UPS I’ve ever been to…

Very good costumer service, However it says free parking and its not, if you wait more than half hour like I did, just because «too good costumer service» you will have to pay 3 dollars in parking, I was so mad, but well i hope my 3 dollar parking make you push the hep. And the free «Parking sign its false advertise»

I love this UPS store. Super friendly staff, who really go out of their way to talk to you, and genuine about it too. They give you the best prices (you feel that you just found yourself a sale). I was so happy and surprised that they also do USPS, so that saves me a trip driving all the way to Brickell to drop off packages since I live only 5 minutes away from the place. It’s part of the UM Life Science Building which recently opened up. On Thursdays, there is a weekly food truck event from 5 – 7 PM and Balans is also there (which means EtOH is ok!). Seriously who can complain about this place? Go out on an errand and get buzzed!
The manager has a great enthusiasm for his job, and he really wants to help you out. For instance, instead of charging me a flat rate he told me that shipping via Priority Mail would be cheaper. Sometimes I feel the service here is much better than at your usual post office.
Will recommend to anyone who needs printing /​shipping services. This place = AWESOME! Thank you so much and I Hope you keep up your enthusiasm and excellent staff!