Grout Works

It’s too bad you can’t give a negative star rating on here. I hired GroutWorks to do a Tile Shower and fix the bathroom floor. It’s been an all around bad experience with them. First of all, the owner cannot estimate very well which leads me to believe he’s not been in that business very long.
The shower turned out ok nothing spectacular, but his sub-​contractor fussed endlessly every time I walked by for a week about how much trouble this job is and how I’m not being charged enough. He added an extra day on the job because HE didn’t have the materials he needed to start on the promised first day. Anyway, evidentially the GroutWorks owner does an estimate and if the sub-​contractor charges him more than the margin he built into the quote, he passes on to you, Regardless. Also, and very IMPORTANT, the GroutWorks «guarantee or warranty» is BS! They give you nothing in writing. Three (3) months later, the floor tiles they supposedly fixed, started crackling and snapping when you walk over them. Which is actually worse than before they supposedly «fixed» them.
I called to ask (nicely) if they would fix it and he said it’s not covered and proceeded to give me a unintelligible explanation as to why. I will need to get it fixed again at additional expense.
I DO NOT recommend using GroutWorks.
Part of this is my fault because I have realized over the year that what seems like the cheapest bidder in the long run isn’t. You get what you pay for.