Cousins Subs

My latest visit was NOT the best. It started out with me using a coupon (buy 2 subs, get one free from Madison entertainment book.) The employee took the coupon and spent about 90 seconds reading every little detail on it as if he was trying to figure a way that I couldn’t use it.
Then after accepting it, I paid for it and was hoping to use my loyalty card. I chose this location over two others to add stamps to my card. They stamp your card for every sub that you buy (buy 12, get one free). But the employee refused to give me any stamps, even though I purchased two subs at regular price.
Fine… no big deal, I got to use my coupon. Then after taking my order, the same gentleman went to put on gloves and assembled my 3 sandwiches. I found it weird that at 5:20p (dinner time) on Saturday, they only had one person working. It just made the wait that much longer.
To top it off, I asked on one sandwich to have extra mayo and banana peppers. Well, no luck there either because it had no peppers and light on mayo.
So long story short, this was a one star experience, especially compared to all the sub restaurants out there. But because I have had decent experiences in the past, I have it at two stars. So much for being a loyal customer.

So I typically visit the Cousins on Old Sauk. I thought I’d visit this one for a chance as it usually seems less busy since it’s off the beaten path. I’ve always found this one to be the friendlier of the two. Service is great here, the sub always gets made quickly and I’m always out the door in a snap.