Midas

This was my second visit to the store. My first visit was 6 months ago. As soon as I pulled in the parking lot this time, the manager walked out, greeted me and remembered me and my car from my first visit 6 months ago. I came in this time without an appointment and they took my car right away, and had me on my way an hour and a half later. I don’t feel as though they try to sell me on fixing things on the car that don’t need to be fixed. Both of my experiences have been exceptional and I would highly recommend this location.

Awful.
I don’t find the need to say this much but if there was the ability to give this place less than one star, I would do it in a heartbeat.
I can be very specific on the reason that I will never go back to this location. If I remember correctly, his name is Mark and I believe he may be the manager. It seems like he never has a day off because every time I’ve gone there he is there. I’ve actually tried to go there just to avoid this guy.
Unfortunately the reason this person rubs me the wrong way so hard, is that he is really trying to sell. And as much as I can appreciate that, he goes about it the wrong way. Every time I’ve been in there he tries to up sell the synthetic oils with some horror story about, «A guy who was in last week, and he didn’t go with a synthetic and his engine blew up and it cost him $ 4,000 to get the engine replaced. I’d hate to see that happen to you. I really would. But you know, I understand it’s your choice. I just hate to see anything bad happen.». In fact one time, when we went back and forth and my repeated attempts to decline the synthetic oil were ignored, they put it in and charged me for it anyway. When he was ringing me up he made it sound like that’s what I wanted. When in fact I told him several times that’s not what I wanted. That was the last time I went there. I actually have gone to the location in Middletown. This location is literally 90 seconds from my house. Middletown, about 10 or 15 minutes. Totally worth the drive.
Here’s the deal, when it comes to oil, check your manual! In fact, the wrong oil can not only do damage to your vehicle but it may create warranty problems if it does damage your vehicle. You need to put in the recommended OEM oil! The manufacturer knows best. Mark at Midas does not!
Would I go back? Absolutely not. I had gone several times. I tried. But each time I left there more frustrated, aggravated and just completely annoyed with the manager. The other guys, seem to be nice enough guys and didn’t have a problem with. But they’re not the ones that you have to sit in the waiting room with and deal with when you’re checking in and checking out your vehicle. Not worth it, I’m done. And, if you don’t want to take my word for it, from what I’ve seen of the other reviews on here, they all follow suit with what I’m saying.