Sam’s Club

Visited here with my mother in law on Monday, September 14 at around 10:30 am. I was hoping to see some samples being handed out like they do at Costco, nope… not one. They had a dispenser for dried cranberries for which you had to swipe your membership card but it did not work for some gals who tried to get samples. I got some Linden’s Cookies, Chocolate Chip and Butter Crunch which takes me back to my childhood. What I like about is store is that the aisles have signs on them, in Costco, you have to wander around until you find what you need. The snack bar was very nice, enjoyed a plump hot dog and drink at a bargain price and the condiment bar was well stocked and clean. The prices are just average on most items, I just like Costco more.

I just moved to the area. I called to see if they have a 1 free day pass. I’m a member at BJ’s but it’s now 40 min from me, so I just assumed they did it as well. The lady at the front when I called was so rude. I asked about the day pass, and she said, «no we don’t do that, you can click on invitation to shop, and get a code.» I said where do I click, she replied angry and stern «go on the website and click invitation to shop.» I clearly heard her the first time, I just am not fimilar with the website. Very very disappointed in the rudeness. When we got there a few min later, the greeter let us in with the email that was recieved. I asked if they had coupons, she said they didn’t do that, but she did go and get me a phamlet and the same lady that was rude to me on the phone yelled at her, and said she can’t give that to me and raised her voice and continue to yell at her. She told her that she was just showing me the benefits of being a member. I gave it back and said «here now stop yelling.» And walked away. The lady at self checkout was rude as well and not helpful. Bottom line, the customer service sucks here, and If I were to get a membership it would only be for the gas, so I didn’t have to come in the store to see the rude associates. I rather drive 40 minutes and get treated like a human. Again I just moved here 4 minutes from there, I don’t know the area. So I’m not sorry for asking questions about your store. Please fix this for future guests.

Worst sams club iv ever been to. I travel all over the east coast for business and shop at sams club 4+ times a week and this is literally the worst sams I have ever been to. Shelves are never stocked, always only 2 – 3 people working checkout and have to wait 20+ minutes for checkout. Better management is definitely needed at this store.

I shop at Costco, BJS and Sams Club. This Store is the worst. The bathroom is always filthy, Customer service is awful, they are always out of ready made chickens. Poorly managed. The service desk iine is always long. No wagons today. The plants are near so far from the entrance i don’t think they want to sell them. Many employees have attitude. Waited at the service desk today with one person infront of me for 15 minutes. Assistant came then left and returned in no rush. The workers complain about how cheap walmart is to their workers. its never busy cause people avoid them.

This store sucks, I don’t think you get a price advantage for buying in bulk on a lot of items, plus the on-​line pick up DOES NOT work at this store so you always spend an hour waiting in line. Bad store.

Called today to ask a question about something they carry. Waited on hold for 4 minute then called back and waited again for 5 minutes. Unbelievable that they can’t handle a call. hung up and spent my money somewhere else.
I like the store, but this is basic customer service.
Okay called again today ⁶⁄₁₀ and same thing happened. 5 minute hold???
This is unbelievable.

I love shopping here because it’s the closest one to me. I always buy the same thing over and over again so I decided to use the click and pull. I am now 6 months pregnant so I thought if I don’t have to pick up 42lb cat litter and 55lb dog food a few times that would be a good thing.
Well, the last time I went it was a Friday and the customer service line was long and they had 2 cashiers but it still wasn’t enough to make the line move along. Anyhow by 20 minutes later I told the girl who rang up my click and pull order «I could have picked this order and checked out with the amount of time I waited on line» But I said i with a smile. She apologized.
I guess next time I’ll forget about the click and pull and just pick the order myself… even if I’m 9 months preggo… the customer service is really not there. It’s a shame.

unfortunately the photo kiosk is never manned, nobody seems to be able to help because they don’t know how to operate the equipment. The person on duty is never there or called out sick, there should always be a backup in such cases. Poor management on Sam’s Club end. I guess we’ll go across the street to Rite Aid! This place is just a waste of time!!!

As big box stores go this is the only choice in Middletown NY unless you want to drive to Monroe NY to BJ’s. On the date of this review the store is under renovation so some departments are closed and part of the parking lot is taken up with construction equipment.
The store is well stocked and there are always free food samples to try. The checkout lines can be long, especially on the weekends, but it is worth the trip to stock up on non-​perishable items. Best price on items like K-​cups and the meat department is good, especially if you need large quantities for a BBQ. They also make a good slow cooked chicken for a quick dinner.
One problem with this store is the parking. Sometime it can be a little tricky to navigate the parking lot and you have to cross the main lane to get into the store. It can be a little dangerous at times.
Overall a good store, just expect long lines on the weekends and until the construction is done a little inconvience.

This location is better than most. It’s always clean and stocked. Show me a SAMs Club that is not crowded on weekends. That is no reason for a low rating. Their customer service is also pretty decent. The guys in the tire store are really polite and cheerful.

For a yearly club membership, this works just fine for purchasing in bulk or rather large-​size items from food, to dry goods, medicine to health and beauty products, as well as cold or frozen and fresh produce. Let’s just say the product sizes are «family» or «banquet» or «party» sizes. Usually shopping here when an item is needed after sometime of a three weeks or a month or more supply utilization. Great in money-​saving purpose and less running to this place every week. Of course, expect a line at the checking-​out registers but since shopping here is not every so often what it is for me to be kvetching about.
One time, we (my girl friend and her husband) went to shop on a Saturday, it was busy with shoppers. The plan of just getting food and household supplies turned out to be a shop for electronics, too. Yes, electronic items are on one of the aisle of goods. Even find office supplies, shoes and clothing. My friends bought a plasma TV. That was a «surprise purchase» for them. I sighted a nice leather sofa which I planned on purchasing, but laterrr. As if strapped on steel-​clad shoes, I turned, traipzing straight to the check-​out register! My mind was set on household and grocery shopping only. I stuck to that!
Could it be like an over-​all-​anything-​you-​can-​think-​of club store? Could, with reasonable some times expense.

I’m still not convinced that these «club» stores actually save you that much $$. By the time you pay for your yearly membership, it seems to exceed any great savings that they are offering but for some reason I find myself returning year after year.
Anyway the reason I posted is because I’m sick of going in this store and waiting 20 — 30 minutes on line behind someone who needed the 80 pack of mens razors or the 43 pack of paper towels. Get a grip… They only ever seem to have 3 — 4 registers open at best and I routinely have less than 10 items and get stuck behind one of these people who think that WWIII is coming so we better stock up.
My most recent trip was during my lunch break on Wed. Seriously, who is going to Sams Club on a Wed. afternoon? Apparently everyone… Same BS as usual, stood on line for 30 min just to check out with my 8 items.
I’m convinced that people just enter some sort of daze when they go in this store, they are like kids in Willy Wonka’s chocolate factory. In any case, I’d love to find a Sams that actually employs an appropriate number of cashiers. Now that I think about it, this problem must run in the family because Wal-​Mart is equally rotten when it comes to this.

I like going to Sam’s Club– But I have friendly advice —
you can’t go here on the weekends as it gets very crowded–
If you have to go here should should try and get in early
as the best time to shope at Sam’s Club is the very
first part of the week & early too.
It’s very hard to get in & out as people have big flat beds of
stuff. They seem to be very high on their paper products.