Staples the Office Superstore

Get your office supplies somewhere else. Terrible customer service. The sales associate had a terrible attitude. He questioned the ink I was purchasing saying there was no way I had a printer that new. He had troubles processing the transaction, I asked for him to get a manager. The manager who was a former line level associate (I shop there often) was no better. Her attitude was unacceptable. If you shop here expect bad attitudes from the majority of associates.

iPhone screen repair–
I dropped my iPhone 6 off for a one day screen repair back on Nov 5^th. Paid $ 140 at time of drop off for repair. One guy –Mgr– working and was in disarray. I explain its a company phone and I need it asap please. The Manager said I should have it back that evening or the next morning. I heard nothing and stopped in person Friday afternoon. He said he was having trouble powering it up. He could continue to work on it and if it did not work he would need to ship it out. Ship out takes 3 days, but because of wkd it would be back Weds/​Thurs (11^th, 12^th). We speak again on Saturday and agree to ship out. He calls me Monday to ask which type of phone I had? I tell him.
Once again-​I call Thursday the12th for status and he is waiting for them to ship a new phone. It will be overnighted.
Theme– I call Monday 16^th, waiting for new phone, should have soon.
Here we are Monday the 23^rd, I call again and should be here tomorrow or Weds? 3 weeks+ for a screen repair???
Last time I spend my $$$ at that unorganized, unfriendly, unapologetic excuse for a business.

Avoid if possible. Convenient location, but sub par customer service. Not knowledgeable about products, bungled print orders, and often out of stock on items. I’ve given them multiple chances because of the nearby location but I just can’t deal with the sullen attitude and lack of concern displayed by some of their team members. I had to go in three times and my printed materials were still messed up (they did cooperate with a refund). They’ve also been out of stock of items on multiple occasions. Some staff seem annoyed if you ask for help (I get it, but you ARE working a customer service job). Final straw was their staff not knowing there was a Radio Shack in the same plaza and trying to send my mom down to Thames Street for an item — totally unhelpful.

Normally, I go to Staples to get simple items like gift cards and office supplies. On this visit, I wanted to buy an an Apple product. After a few minutes of struggling, the sales associate placed the order to have it delivered to the store since it wasn’t available. I then left the store and read the receipt thoroughly in my car. Lo and behold, the order wasn’t being sent to the store, but an address in TEXAS. I went back in to have the matter fixed and the store manager said he would fix it quickly. After him dialing his ‘special number’ and waiting 20 minutes, he told me that the wait time was going to be close to an hour. I decided to take matters in my own hands and call the Staples 800 number. After 10 minutes, I was able to get them to re-​route the shipment because they could not cancel the order. What was amazing in this whole ordeal was the incompetence level. How is that a simple customer could take care of an employee blunder faster than the store manager? C’mon Staples.

This is my go to store for all my business needs. It’s very organized the staff are both friendly and knowledgable. You can get any printing needs or computer issues resolved. I have bought from computers to Ipad covers to misc things.
I had a issue with a label maker I purchased there and the staff member couldn’t have been more helpful. He said I could return it even though I didn’t have the box. No problem. I feel that is good customer service. No arguments. Nice.
Staples is located off the main road so it’s easy to get to and there’s plenty of parking. Staples is great for the kids as well. School supplies can be very costly so if you have more than one child It makes sense to buy in bulk and they have all the latest styles and gimmicks the kiddies love! One stop shopping! Right!

Solid store. The copy center is very well set up. Good selection of computers, GPS devices, and printer inks. Good to grab a snack. They have also added a section of stuff that the corner store would have like paper towels, snacks, etc. Stuff you wouldn’t go the Staples to buy but might need if you see it there.

This review is specifically about the Copy & Print Center. As a graphic designer, I have been very pleased with the basic B&W printouts for proofs and other simple tasks such as scanning files. I prefer coming to this Staples over the Kinko’s in town because usually the copy and print shop isn’t very busy. They get your projects turned around very quickly and efficiently. The only thing I don’t like too much about Staples at this and probably other copy and print locations is that they don’t post prices on how much each sheet will cost. If you send Staples a file without specifying specific details such as number of pages, or if the file is in color and you want it in B&W, they will mostly print out the file as is. Just be wary that theres a big price difference between color and B&W so just be aware and communicate clearly to your print associate. If something doesn’t come out the way you want it, they are gracious enough to work with you to get you what you want. I really enjoy working with the copy & print associates here and will continue to be a loyal customer.

I grew down south and would nearly daily drop of UPS packages at my local Staples and they would say hi, but for some reason a few of the associates here know me by name even though I’m usually only in there once or twice a month these days. That personal touch alone they deserve extra points in my book.

A huge Staples with every possible thing for a business or home office you could need. I always find stuff I don’t really need but end up buying anyways. Tons of paper, pens, crates, toner, computer hardware and software and even furniture. This one even has maps and junk food by the registers.
I don’t like giving an impersonal chain store like this five stars, but the staff were friendly and very knowledge and I don’t really know how this store could do what it does any better. The only negative is that it gets crowded but you can’t really blame the store for being successful.