Enterprise Rent-A-Car

Very nice people made me feel right at home fast service to pick me up and to bring me back thank you very much Mr Darden

For the most part, renting with Enterprise at this location was a great experience. The vehicles I had were clean and in good repair. The employees always took me back to the body shop when ever I dropped the vehicles off. The only down side is none of the cars had SpeedPass Velcro strips attached to the windshield. I either had to hold my SpeedPass up in the air or end up going through the toll without paying. When this happens, SpeedPass charges the owner of the car, who in turn, charges me, but they added on a 14.00 «fee» for their inconvenience. Almost immediately after I realized I passed a toll and did not lift up my SpeedPass, I called the SpeedPass company and they said they already charged the owner (Enterprise) and that Enterprise had already paid, it was almost IMMEDIATELY after I went through the toll. They also said if I had paid the toll via the phone BEFORE Enterprise, they would not have know about it, but, Enterprise paid the toll so quickly, I never had a chance. So, I believe Enterprise uses this quick payment with the toll collectors, along with the extra «fee» as a revenue source by not putting up the Velcro strips in the vehicles.
Now if they keep charging these fees, they should have enough money to buy some Velcro strips for all the cars, they may even be able to get them free from the SpeedPass providers. I just do not like the fact that they can charge me a «fee» for something that I was going to take care of myself. I know I agreed to it in the contract, but it is buried down in the fine print, and it is so lengthy no one has the time to read it.
Will I rent from Enterprise again, yes. But I’ll bring my own Velcro strips.

I have always rented from Enterprise for all of my rental needs for over 20 yrs. I rent cars at least 2 – 3 times per year. I was so unimpressed with my last experience that I am surprised that they emailed me and asked that I give them a review! This is my second time using this location the first time was over 7 yrs ago and the last time was 7÷11÷15. When I made the reservation there was no problem the lady looked me up in the system and made the reservation NOOOO PROBLEM. When I arrived to pick up the vehicle I was advised that I needed 2 bills, proof of address (because i didn’t update my license to reflect my current address) and auto insurance. Well I guess I am the stupid one cause I don’t drive around with my bills in my car. I have NEVER had to do this when I rented with them before. Luckily I was able to pull my bills up on my cellphone BUT how would I show proof of my address. I am sweating bricks because I have a wedding to be at in MD at 3pm! Why didn’t the person who made the reservation make me aware of this. I feel that they are very unprofessional and careless. I drove away and decided to pull over to see if I could gain access to my DMV account well I was able to do so. I drove back to Enterprise and presented this as evidence that it was updated over 3 yrs ago. Finally, I am able to rent the car and be on my way. Made it the wedding 10 mins late. Enterprise will never get a dime of my money. They need to work on there customer service and delivering it more thoroughly!

I have used this Enterprise location a number of times, for out of town trips and when my car was in the shop. Very friendly and professional.