Speedy Electric and A/C

Simple enough review and evaluation. These guys are incompetent. Came out mid-​October to repair furnace prior to winter season. Couldn’t find anything mechanically wrong and insisted it was working properly. Now, 43 degrees outside and furnace isn’t kicking on and clearly blowing cold air.
Incompetent.

We’ve had two dealings with this business. And both of them were poor.
Our Home Warranty company sent them a work order (broken AC). We explained that we could be there any day after 3:30. The receptionist explained that since it’s October, business is slow, so they send their service techs home early. But she assured us they could have someone out the next day or two.
I get a call the next morning at 9:00 and she says they have someone in our neighborhood and they can be right there. But we’re both at work and won’t be home until 3:30 like we discussed. She said that this won’t work for them and if we can’t be there right now then we’re going to have to reschedule for a different day.
I’m confused. Business is slow. I’m trying to give you money. But you keep sending your employees home early. Poor business plan. And the receptionist was not very easy to work with.
Day 3. No AC. We’re finding a different company to use.

Absolutely horrible service! Our A/​C went out in the heat of August and they came out on three (3) separate occasions within one weeks span (always a day or two apart) and would «fix» it then an hour later the AC would blow hot air. We insistently told them that it would not remain cold and kept getting responses like «all of our gauges are on the money» or «Really in the heat of summer your AC is only designed to get about 20 degrees colder than the outside air»… Are you kidding me… And just like clockwork the AC is once again blowing hot air an hour after they left… If you don’t know what you’re doing send someone else out that doss. It’s that simple. A week without AC in the heat of Texas summer is ridiculous. We have since requested that our next AC technicians sent from our home insurance agency NOT be Speedy Electric.

I received a quote of $ 95.00 to install a ceiling fan. With this information I scheduled an appointment. Before the electrician installed the fan he asked me if I had been informed about the price. I told him that I was quoted $ 95.00. The electrician said it would be a $ 69.00 service charge plus $ 95.00 installation fee. The $ 69.00 service charge was not mentioned when the owner quoted me the price nor was it mentioned during my phone call to schedule the appointment. The service fee should have been mentioned at the time that the appointment was scheduled not after I had spent an entire day sitting around the house and the fan was about to be installed.
In addition when I explained to the lady in the office she said I could pay the service and installation fee or send them down the road. The electricians were respectful and nice but since the lady was so rude down the road they went.
A waste of my time and a wasted trip for the company could have been avoided if the service charge was explained at the time the appointment was scheduled. Please make sure you understand how much the service charge will cost before you schedule an appointment with this company.
And to add to this review, I see on their Facebook page that they have charges other customers 99.00 for similar work.