Centurylink

Words cannot describe how much trouble this terrible corporation has given us. From strait out lying to us, apologizing, then lying to us again. They marked up our bills with out our knowledge and used there corporate work to make getting anything done near impossible. Whatever you do do not work with this terrible unethical company.

This is the WORST internet company ever. Internet has never worked… been a month now. Every time I call I get another «green» tech that has no idea what is going on although I have called a million times. You would think they would be able to pull up notes on the case… They don’t respond, don’t call back, and put you on hold for hours!!! They don’t even deserve one star.

I hate century link their Internet has done everything that they have told me it would so I have no issue with that problem the technician was very friendly and helpful but where they pissed me off is their customer service when I signed up they said I would get a discount because I’m with AT&T never got it then they told me I would pay $ 25 but yet I get my first bill and it’s 35 what the heck I call them up on the phone for about an hour of my time and the best they come up with is oh well you have to combine your bills which takes three months to happen before you get the discount so I’m gonna pay you an extra 30 bucks on my one-​year contract that’s the stupidest thing ever are you going to refund me that money no because we don’t know if you’re bundled or not well I signed up at the same time with you so what the hell don’t you know don’t waste your time with these clowns

First one-​star review and I want Century Link to know the burning passion of disdain that I feel towards them. Set up Internet on June 29^th. Technician came, seemed like we were getting OK Internet, then blamo, 2 minutes to load gmail. WTF? We called tech support, they sent a technician out. He came to «fix» the problem. When we told him that the Internet still had problems with slowness, he shrugged and said «OK» and drove off. At this point, I called to cancel my service. They promised me it wouldn’t happen again. They sent a third technician out who revealed that due to our area, we would never be able to get high speed Internet.
They then attempted to charge me $ 80 for the whole ordeal. I logged over 6 hours of phone time with Century Link, including countless transfers, hold music, and hang-​ups. I’m very forgiving of human incompetence (particularly given that others have to deal with my own set of failings) but Good God Lemon, this was incredible. I would truly revel in seeing this company go down in flames.

This service was the worst I’ve ever experienced. when trying to set up a specific time for my internet to be installed, I was on the phone for an hour and transferred to literally 7 different people because no one wanted to help me. Eventually they started transferring me back to the same people I’ve already spoken too. That wasn’t even the worst part. I had internet scheduled to be set up for like 2 weeks and the night before it’s supposed to be done they call and tell me it’s delayed a month. They couldn’t have told me this earlier? are you kidding me? I can’t imagine why anyone uses this service. I should have listened to literally every Unilocal review this company has. No one recommends this company.

If you are a current Qwestury Link victim, then you’re no doubt aware of how feeble and geographically dependent your internet service is. You made a mistake, and now you must do your time like a foreign legion conscriptee.
Odds are you also bundled DirecTV so that you can enjoy the singular pleasure of standing on a ladder in the dark during a Utah blizzard frantically scraping snow and ice from your dish while Team A completes a historic rally to defeat Team B in the Big ASS Super Match.
That’s all part of the Sinister Spirit of Service, and any Quixote who has embarked on the Qwest can sing that song.
Consider this review as the epilogue, the sequel, the outtake reel, the «holy shit I’m the victim of fraud» joke backstage after the curtain drops. You see, I closed my account in August when I moved (and switched to cable). I conscientiously resolved my account balance; I even had a refund of $ 1.57! Then, four-​and-​a-​half months later I received a collections notice from Southwest Credit (a division, naturally, of Criminal Link Communications) hunting me and my credit rating in the amount of $ 106.84. When I called QCL-​FU customer service the issue was instantly recognizable due to the charge amount:
«Oh, well that sounds like a modem charge.» (Subtext: «Yes, we do this all the time as part of our fraudulent business model.»)
Because I have learned to hate and distrust all businesses, I kept all of my documentation, including the return tracking confirmation showing that my modem had been signed for by some demon-​of-​the-​infernal-​bowels named «Teeters.»
“Let’s just transfer you to Credit Services so that they can remove that charge. We’ll get it taken care of, because we believe in the Spirit of Getting Caught!“
Listen, if you still choose Century Link, then your issues are too complex for Unilocal therapy alone.
If, tragically, you already have, then you MUST document everything and monitor everything for months and years after your indentured servitude ends. They are shyster idiot criminals, and their particular concoction of incompetence and malevolence will cost you.
[And now I’m left to wonder whether I’ll be copying and pasting most of this into a Comcast review in two years…]