Verizon

I stopped by at this location a few days ago to have a few questions answered about coming over to Verizon. The staff here was excellent! I was greeted right away when I walked in and the gentleman answered all the questions I had! He also brought my daughter a iPad so she can play while he helped us out! Overall a fantastic experience and I will always return to this location!

Without question, best coverage around.
Without question, you’re going to pay through the nose for that coverage!
Four phones, two iPhones, two androids, 18 gigs of monthly data. Went to a «flex» plan as it was the least expensive option. You hang on to the phones for a period of time then you upgrade. There’s all the fees and expenses, I was shelling out $ 260-​ish each month.
Wanted to upgrade the iPhones. Considered upgrading one of the androids. Yada, yada, yada, I was going to be significantly north of $ 300/​month.
Called them outside of the AT&T store, told Verizon I was considering jumping ship, yada, yada, yada I pay under $ 200/​line and I’m free!
AT&T will buy out my Verizon contract when I turn in my phones. They give me two fancy androids and two 64 gig iPhones and I’m $ 270/​month. No brainer.
Was with AT&T from 2007 until I could get an iPhone through Verizon circa 2011. Had been with Verizon from 1995-​ish. I think I’m through.
There may be better deals but I’m super happy and so are my three little dream-​killers. Bah bye, Felicia!

Just the worst, walked out after waiting 40 minutes for a $ 16.00 cash refund for a car charger plug. I hate Verizon, thank goodness I don’t use them as my carrier. I was returning it for my mom.

Been waiting for 25 min and there are at least 4 other people waiting behind us. There definitely needs to be more people working here. Especially because it’s Christmas. Every time I come to Verizon I play the waiting game. Let’s try to be proactive and prepared next time Verizon…

I wish I could give this store zero stars. We have been in several times during the last couple years, and while the staff is usually friendly (except one guy who was very short with us one day), we have had very bad experiences with the staff actually helping us with any problem. The latest screw up has me wanting to call the Attorney General or just sue them. My wife and I and my father were on a family plan with my wife’s mother her dad and her brother who live in another state and have poor Verizon coverage, so they were going to drop Verizon. So while my mother in law was in town, she and I went in to have the account switched over to my name. I was expecting that I would now be the primary account owner, and then my wife’s mother father and brother would drop Verizon. The only other thing that we wanted to change was to drop from 10 GB to 6 GB for the shared data. Instead, the young woman who was «helping» us actually set up an entirely new account and phone plan for me my wife and my father. I didn’t realize that is what happened until almost a month later. So now we are paying for a plan that does not include the first phone line, so we get charged an extra $ 20 a month there. And we also lost two $ 25/​month credits for two of our phone lines, so we’re paying an extra 50 bucks there. It amounts to an extra $ 70 a month that we are paying compared to our old plan. And now they say that we cannot go back to the old plan. This was a bait and switch, and just plain old fraud as far as I’m concerned. I am sick of paying for other people’s screw ups. At best the staff at this store are just incompetent.

Don’t waste your time. I wish there was a 0 star option. If you have an appointment it doesn’t matter. I’ve been waiting almost 2 hours while the guy who was helping me flirts. This is totally ridiculous.

Verizon’s claims about having the best service is totally false advertising in the state of Utah. If you live in the Sandy area don’t even waste your time, their signal sucks. After bringing two of our phones over to Verizon the first thing I found out is that both at my home and in my office in Holliday I could only get a signal for 3g, Yes, that is right 3g with two brand new Galaxy S6’s. Tech support even told me that maybe the Galaxy S6 didn’t have that great of an antenna (not according to the reviews) and that I should go and get the Note 4, which I did. Exact same problem which was no surprise.
After spending about 10 hours over almost two weeks on the phone with tech support they finally told us that obviously their service would not work for us and that we should hurry while in the two week guarantee period and take the phones back. Tech support said we would first need to switch to a new service first so we could keep our numbers and then go in and close our account, which we did.
Then when we went to this store to return phone and close out the account the girl we dealt with was very irritated and rude about the whole thing. She said why would you transfer your phone out first, now your account is closed and I have no way of getting the information to do anything. Hello, that’s was we were told to do my your HEADQUARTERS! So, we had to go back home tack down receipts of the original purchase so they could accomplish something.
Then (much later on) when she was wrapping things up she said because you came and exchanged your phone we cannot refund the 70.00 you have coming back onto your card, they will have to send you a check (ok?). This whole thing took up almost the entire day. It has been three months, do we see a check? NO, and of course when we call Verizon they can’t even look up our account to help us because of course it is closed. What a nightmare

I never take the time to write bad reviews, but this must be said. This was the WORST experience ever. Friendly at first — and then pushy — and then downright dishonest. Trying to upgrade my phone turned into a week long, several hair-​pullingly frustrating hours, had to finish it on the phone, process. I will NEVER go there again. It is only because the phone agent who helped me was awesome that I’m even still with Verizon. It was that bad.

I stopped in just after opening and the place was hopping. The blue hairs that were waiting for the doors to open were all paying their bills and having their conundrums rectified. Despite the business, the employees were right on top of things. I was able to get my accessories, have them installed, and get out of there in a flash!
The employees were friendly and helpful and totally professional.
Yay! I’m a fan!

The experience I had was terrible i never write negative reviews. I have a corporate account so they said we can’t help you I understand that they offered to contact their office and then when I called back their representing is gone for two weeks. I let the rep know what I was going through on the phone and still wasn’t helped this was after waiting in the lobby for an hour again. He came back with no solution and offered me the corporate office number. The response is slow and if they can they will look for a solution not to help you. Every time I thought I was going to be helped some one walked over and said we will have someone with you. Also the rep answered the phone in the middle of helping us. I hope the customer experience gets am overhaul.

As I watch 3 apparently under qualified employees standing around. At first a lady was taking names now gone. Now 2 just doing nothing but I guess waiting to sell you a phone and I don’t know one guy that May be able to just get me a SIM card. Really obviously holding you hostage to activate your new phone. I went up to the guy fixing stuff and he and his beard and glasses very short and snippy and now lady appears 40 minutes for a SIM card.

My husband and I went in to ask a few questions about plans. The man that greeted us was super friendly (and the only reason I’m giving 2 stars and not just one) but he was customer service and directed us to a salesman named Ron. He was helping someone else at the time and I guess decided he can multitask and give us some basic info at the same time. Rude to the person he was helping and rude to us. I told him we wanted the iPhone 6 and we just wanted to know our options with plans. He told us that «assuming we qualify» it would be $ 100 down and $ 80/​month. Every question I asked was obviously annoying to him and it was clear he just wanted to get rid of us. Probably because we were up front that our obligations with TMobile weren’t up for a month. My mistake. Lesson learned. Ron may be a nice person but he came across as an arrogant jerk. Verizon won’t be getting our business.

This was formerly in the now-Dickey’s spot, but this brand new shining building is still holding up well. This is like a pleasure palace for Verizon gadgets, as they have nearly every conceivable one of the current offerings, sometimes more than one, plus a bevy of accessories. Staff seemed very helpful and friendly. As far as that stuff goes, it’s pretty well covered. You may as well plan on being there a good hour anytime you go.
The problem then comes in with Verizon itself, such things as not being able to price match (do I really want to pay 3X the price to have the phone right then? Not so much) and a lot of account switches that have to be done in-​store. As it turns out, it appears that some of them wound up not getting done, but given that I also wound up with an unexpected delay window, it’s not the worst thing ever, though somewhat annoying.
If Verizon did not have the actual phone service they did, they’d be gone like yesterday’s news, but as they like to say, it’s the network, dummy and though I liked T-​Mobile when I was with them and keep giving the others a look, despite their high level of price competitiveness, they just don’t have the infrastructure… still.

Chance is amazing. I went in ticked off and left with a smile on my face. That was some good customer service!

I’ve been a Verizon wireless customer since 2001. Generally it’s been pretty good. But I’ve been paying $ 278 a month for my phone and my family. I think that’s way too much. So I called him in August and asked if they could give me a better deal somewhere around hundred and $ 30 a month. They said they could… When I had it all set up. I waited until I got my bill next month and it was still for $ 278. I called them back in early September, I got the same deal for $ 130 and we got disconnected. The next person refused to give me any deal. The next person, Give me the $ 130 deal and it was all set up. I waited for my next bill, it was still $ 270. I contacted them again and they said wait until the next bill. I waited for the next bill and it was still $ 270. So I talked to the manager who said he would submit a request for the $ 130 bill. It was a nice guy and said they would email me back when they knew if the request was granted. They were supposed to email me two days later, four days later I called him after having gotten no email. They’re not keeping very good written records. And frustration now I’m shopping around for another cell phone provider. Meantime, I feel like I’ve been ripped off about $ 300 in lost money that I could’ve saved if I had switched to AT&T or T-​Mobile. It’s a shame because I was a good customer for all those years. They bend over backwards to make deals for new customers and don’t do anything for the customers that have been loyal!

Thank you again Kevin for the great service. I’ll enjoy those 40 gigs!!! You always take such good care of me and I look forward to many more years of great Verizon service

I usually HATE having to go to the Verizon store for anything but I was having charger issues and was forced to run in on my lunchbreak today. They put my name on the listwhich is typical protocol and I expected to be there for at least an hour. Fortunately one of the guys working there helped me right away because I only had the charger and his current customer was waiting on a download on a new device. This employee helped me right away, let me test the charger before leaving the store and truly went above and beyond in customer service. I was so impressed with the ease and helpfulness of my visit I didn’t catch the employees name. He wasn’t a store manager but I think his nametag said something about a solutions team lead? Anyways he certainly made my day and I will be less hesitant to head to the store for future phone issues! :)

As Verizon stores go, this is one of the best.
They have the usual system of putting your name on a list and sending someone to help you, but the customer service people are knowledgeable and friendly and although obviously they are trying to sell you something, they’re not complete jerks about it.
If you need a Verizon store, I vote this one.

Customer service here was pretty great. We were greeted at the door to get our name on the list and given an approximate wait time (which was accurate). The employees were knowledgeable about the products and patient while I made a decision about a phone :)

My Fellow Americans —
It is with my deepest gratitude to inform that I have been released from the depths of hell that was my length and tenure with T-​Mobile. With the utmost respect for the ability to choose and the right to suit my own needs, I have made my decision and it feels spectacular. I am also pleased to announce that I have been released from the painfully crappy MyTouch 4g and the not so pleasant Android Market. I have come to what I call a new home. Verizon Wireless and the little piece of what I hope eternity has, the iPhone.
After my brief 10 month hiatus from the iPhone and reliable service I was alone, lost, confused, and pissed off. I waited. Hopes of the «5» burned in my bosom. This quest lead me here, to this store. Upon entering you are greeted. They take your name and jot down the reason you’re there and what you are wearing (seriously, got to remember you somehow). This helps them better assist you. You are then greeted by another who will be able to assist you with your questions. Which phone, which plan, which tablet, which accessory. Experts, as some may say.
My previous inquiries led me back October 14^th. This place was more packed than 7 – 11 on 7 – 11 (free slurpee day) I was treated like a valued customer. My new plan was clearly explained, my old contacts were moved over, new service set up, screen cover put on, basic features of the new phone explained. No question was left unanswered. Without a doubt, extremely helpful, extremely knowledgeable, and extremely efficient. My phone is my heart and soul now and my cell service has been undoubtably superior.