New Balance

I haven’t had any of the customer service issues described in other reviews. Great employees, extra-​great shoes, nice, clean store, and good location. We get my little one’s shoes here too and they hold up way better than anything else. Highly recommend!

Poor customer service. I knew they closed at 6 pm. I walked in specifically to buy one item and was greeted with a remark that they were closing soon. He couldn’t get me out of the store fast enough. I will gladly shop elsewhere for this brand.

Before visiting this store, I had always bought my shoes from a department store. I’ve always liked New Balance tennis shoes, so this time I wanted to visit an actual New Balance store. I appreciate that they measured my feet and asked me questions about my exercise to help me find the perfect pair of shoes. They helped me try on a few pairs until I found the ones I wanted. They also have a good return policy in case I ended up not liking the shoes, but I love them!

MADE IN U.S.A.
When was the last time you saw these words printed on a pair of running or other athletic shoes? Unless they were New Balance, the answer is NEVER! Or at least not in the last 15+ years. New Balance is literally the only athletic shoe that is still manufactured here in America.
Okay, I’ll get off my soapbox and tell you about the store. We stopped in here between Xmas and New Year’s to get each of us some fresh new kicks to start off 2012. The store was nice. Very nice! It’s very comfortable and well appointed. There are leather couches so you can sit and relax while awaiting your turn on the new-​fangled electronic fitting and foot-​strike machines. Speaking of the machines… they’re pretty sweet. They analyze your running technique and recommend the correct shoe type for you. The employees here are very knowledgeable about footwear, running and other sports. They were very helpful and Lisa and I each got some most excellent running shoes. Mine were even on sale for 35% off! Bonus!
Now we’re ready to hit the ground running!