T-Mobile

This review is specifically for Tyler. My husband came in on Saturday to pay his bill. He then inquired about a new phone for myself. Tyler was so informative, knowledgeable, patient, quick, and super friendly. He exceeded our expectations. Absolutely the best experience we’ve had. & we have been with T-​Mobile for 15 years now. I believe Tyler would make a great manager one day. As a former manager myself, he is the type of employee we keep and promote, immediately.

Should be giving zero stars. Bought a screen protector from these guys on March 15, 2016. It was pretty late do the girl who put the screen protector on my Samsung Galaxy s7 did not put on the front screen very well. She said if you don’t like it I could come back and get another one. So I tried to come back several times and every time they always said that they ran out and should be getting some on the next Friday or Monday and that they would call me back when they get it in. Guess what? No call backs at all. Even talked to the manager a couple times. Even went in to see if they got more but nope. They kept telling me they will get more but they never did. Did not even try to fix my screen protector. It is already May 3, 2016 and no calls from them what so ever. Probably just gonna leave it how it is even if it partially coming off. Not very good customer service. If they knew they weren’t going to get the product in again, they should have just said so instead of lying to customers to keep their hopes up. Probably won’t ever go back there.

So my grandpa switched us over from another carrier and the worker Nahoku was helping him out. We got temporary numbers at first and he promised that he would help up switch over all our numbers. We were happy with our new service until we finally got our account numbers from our old carrier and called him to switch our old phone numbers over. Every time we called, he was with a customer and when we finally reached him, he said he would go ahead and call us back before the end of his shift. So we waited. Tell me why it took over a week to get us our old numbers? Every time he refused to call us back or maybe didn’t have time, but come on… we gave you our service. You promised us that you’d call back. To have it take over a week and have other sales associates step in to assist us when we trusted him to take care of it was so unprofessional.
On the plus side, the other workers there are extremely pleasant. They are always in a good mood and seemed that they love their jobs. Shoutout to the rep that helped us switch over our numbers, I’m sorry I forgot your name but I think it was Kelcie or Chelsea? One of those. Much Mahalos!

Bad experience! Sir Dwayne, the customer helper wasn’t able to renew my simcard plan. Telling me my account was no longer available and other stuff that seems he cant so his job. Also tell me i had to call tmobile by my italian number and solve the problem. Think he never been outside US and he doesnt know i would have not be able to call it! Last i tried asking a new sim card and new number… turned out he could not bc my account under my ID was blocked…
Actually i had to go to Honolulu Tmobile store and they did my simple request in 10 minutes with more aloha spirit and knowledge than him. I think he should go to upgrade himself or get an easier job. Bye Dwayne much Aloha

Expecting to be handled with ease me & my brother came in to their @ 8am opening to pick up his paid for iPhone6s. Little did I know I would be sitting down & waiting for 30+minutes while I watched 6 employees stand around, zone out the window, look at the rain or just pretend to be keeping busy. I work my butt off at my job & to see such miss use of labor astounds me.
Another worker could have easily handled the case but insisting on one of the already” hands full with a mother who doesn’t have any clue what she’s doing” employee to handle it was just lazy. If it wasn’t for the fact that I had a T-​Mobile phone I would definitely switch carriers just based on the incompetence of its workers. I hope I never have the pleasure of sitting on this crappy square chair again.

I went to TMobile to get upgrades on both my phone and my son’s it was a great experience. We were helped by Malaune she was just awesome, knowledgeable on all the services products and accessories. No pressure she explained everything throughly and answered all our question. A very pleasant experience! Love this TMobile store won’t go anywhere else.

Five Stars for the excellent service provided by Nahoku. I was having some unusual issues with my iPhone, and Nahoku and his manager quickly solved the problem. Mahalo!

I went to this location to upgrade my Samsung Galaxy to an iPhone. When I walked in I was immediately helped by one of the employees, Christal. She was able to answer all of my questions that I had about my current family plan and how much everything would cost if I were to get the the iPhone. She was very personable and easy to talk to, and knew her job very well. She even greeted customers as she was still assisting me, but I didn’t mind her showing off her great customer service skills! So I did decide to get an iPhone and she was nice enough to transfer all of my contacts and photos from my Galaxy to my iPhone.
Im glad I stuck with T-​Mobile because they have one of the greatest data plans out there at such a reasonable price! Thanks T-​Mobile!

T-​Mobile is awesome over there. Friendly people especially Christal who was very helpful and really cool! They know their stuff and was fairly quick in upgrading phones. Thumbs up!

Today I took in my once loyal S4 to trade in for a Samsung Note Edge and I was helped by «Malaurie», she is an awesome customer service representative and sales person. She delt with all of my derps regarding how everything on my old phone was locked down /​and/​me forgetting how to disable said locks.
In the end I walked out with a 5 star sales experience and a new phone and my backstabbing S4 was left in the «used phones» box of shame where it can think about what it did.
As a plus this location smells like the Subway next door!
T-​Mobile has never done me wrong.

I am disappointed in t-​mobile, Mililani. Ive been a loyal customer for a couple of years now. Incident: My phone, which was only about 5 months old at the time, wasnt charging so I took it in to replace it/​or get it fixed. When I took it in, one of the associates told me that it looked like that there was damage on the phones «camera» and because of this they would have to send the phone to the mainland to be reviewed by someone who would determine if t-​mobile would be able to fix the phone-​under warranty. If the phone was not «replaceable» then I would have to pay a $ 150 insurance claim to have it replaced. The proposed $ 150 dollar charge was due to the fact that I had purchased insurance on the phone. If I hadnt, then I would be expected to buy a new phone at full price. What?! I mentioned to the assoc that 1) I saw no damage to the camera and 2) my concern was not about the camera but about the phone being unable to charge. I was told, in a very condescending way and disrespectful tone that they could do nothing but send the phone away to be reviewed. My retort was that the phone was unable to recharge and I simply needed it that issue to be addressed. The $ 150 charge and the disrespectful tone of the associates (yes, another equally as disrespectful associate jumped into the discussion, both of whom seemed to be making up «policies» as our discussion progressed) was unacceptable. I asked to speak to the store manager and I was told that «she» was not on duty. Fine. And during our discussion, one of the associates went into a back room for about a minute and came back and said she had spoken to the store manager and the manager had stated that they would not be able to repair my phones charger, at all, because of the proposed damage to the «camera». This was ridiculous. The warranty policy seemed to change in a minute??? I felt like I was being lied to and treated like an idiot. Im not the smartest guy, but I do have a PhD. Regardless, however, no one deserves to be disrespected and lied to. Cmon t-​mobile. Im still holding a phone that doesnt charge and will not renew with t-​mobile. Thank you Mililani t-​mobile???

Just want to say Kahea helped me and my boyfriend get new phones she was the bomb. We came in just looking at what it would cost to upgrade and we both left with new phones that we love. She was so fast and super helpful. She even ended up saving me money on my phone bill. She was easy to talk to and knowledgeable about everything. The whole store was great but she was the best!

Switched over from AT&T to T-​Mobile and the staff at T-​Mobile were great. April was the one who helped me from start to finish & she was great. Very knowledgeable. The entire process from beginning to end, including transferring my info from my old phone to the new one took about 1 ½ hours. The vibe at the store was so up beat & everybody working there seemed like they were working on a caffeine high. I also received a signal booster free of charge for use in my home. Highly recommend this location.

I went to the Kipapa location to possibly switch from Verizon to T Mobile if all my research panned out. It did. I made the switch from Verizon to T Mobile, got a new Samsung Galaxy S5, a Samsung Gear S, and some wireless headphones on an unlimited plan for 30 bucks less a month than I was paying at Verizon. And that’s just until I finish paying the phone and gear off. After that my monthly payment drops another 40 bucks.
I expected this to be kinda stressful, but Zach did a great job of guiding me through the process and answering all my questions. I never felt pressured or rushed or like I was bothering anyone with my questions. Very professional and friendly. I would definitely recommend this location to other people.

To be honest, the wait for this place takes forever! But the service is good. I really wish the wait isnt that long because this store would be really good. They should jus work a little faster maybe? Idk cause i like the service here. The people is nice.

This store was awesome!!! I went just for information preparing to switch over from a provider that I can only whisper… Anyway the customer service was amazing on a scale of 1 to 10 I’ll give it a 10!!! Shout out to Shawntee, she’s very professional and knows her products. Thank you for allowing me to hold the heavy weight champions belt. The BELT is legit!!! This place is truly the people’s #1 T-​Mobile store here period. I recommend it, while your at it request to hoist the belt.
MAHALO

I have nothing to say about this particular store, but T-​mobile as a whole is the worst phone company I’ve ever dealt with. I had a two a year contract with them and the whole time I had them, I barely ever had any signal, my calls dropped consistently and the internet was super slow. I stayed in the barracks in Texas and I had to sit on the window sill just for people to hear me or go and stand outside in the heat just to have a conversation. Not to mention the blackberry I had was defected. I would charge my phone 100% and it would jump from a full green bar to the yellow bar that’s letting you know your phone is about to die within two hours. I spent $ 40 on a new battery for the phone and it continued to do the same thing. When I called T-​mobile to let them know that the phone was defected, they had the audacity to tell me that I’d have to pay for a whole new phone even though I had insurance. As soon as my contract ended, I paid my last bill and informed T-​mobile that I no longer wanted their services, they tried to talk me into keeping the line but I told them I just didn’t want or need it and that I was moving to Verizon.
Here it is, 2 years later and I receive a call from a collection agency saying that T-​mobile had sent them a bill that I supposedly neglected to pay. I asked for the date of the bill and it was accrued 2 months after my contract had ended and I had stopped using the phone. I called T-​mobile to ask them about it and the representative nonchalantly told me there was nothing she could do and that I had to pay the bill if I wanted the collection off my credit report. I’m so furious. T-​mobile is the most corrupt, phone company ever. Their bills are too high for the crappy services they provide, they tact on charges for things you never used, which 90% of the people who have them won’t even notice, and if you have a problem, you have to pay them in order to get the problem fixed. I’m so glad I got rid of them. If you’re looking for a phone company STAY AWAY FROM T-​MOBILE! I promise you those two years will be the worst you’ve ever experienced with a phone.

Wanted to let everyone know that Emily and Dean ROCK at the Mililani T-​Mobile Store! They helped me totally set up my new GOLD GALAXY S5 and offered a myriad of awesome tips. If you are looking to upgrade your phone and want the best connectivity with the strongest signal in 4G LTE, check them out! They have lots to offer and are willing to work with you until you are 100% a satisfied customer. Welcome to T-​Mobile.

went to this store for the first time the other day, got my samsung galaxy note 11, it was a sqaure trade warranty replacement since they did not have the original galaxy.
a female worker named Chelsea helped me to transfer all my info from my original galaxy to my new note 11. She was tech savvy and very helpful, I really was going to give four stars
because when I got home noticed all my messages were deleted, wanted to keep my picture messages and some phone numbers.
I cannot fault Chelsea because she is only human and Im sure she cannot remember everything 100 percent, because when I asked her about the transfer I assumed I would get everything.
however we as consumers should also do our homework, so remember your messages and also some of the contacts that are not on google or sim, but on the actual phone itself may not transfer over.
again Chelsea was helpful I even asked her to delete all the information on my former phone, so when it is sent back there will not be sensitive info on the phone.
I am glad that there is a store in mililani to service our town, also this location answers their phone quickly. and the wait time is also very fast. Maybe I went in on a day with a very full staff.
I remember the location in aiea in the past you had to wait a long time for someone to answer their phone and it was out of the way for us mililani residents.
anyway again thanks tmobile mililani for having this store and thanks to Chelsea for her great expertise.

I have walked by this T-​Mobile plenty of times before. I have never really had a great experience there. From the overly helpful agents flirting with customers blatantly, to the lack of helpful product information… seems that they lose many of their customers to Walmart for the money making accessories, etc.
I walked in there the other day to inquire about a charger for my android phone. They only had one model in stock for $ 29.99. Bogus!
This girl will definitely make the trip to Walmart for this much needed and very common accessory.