William K Lum, DDS

Kids liked them okay. They were friendly enough. It’s clean. We have full insurance through the military. I was charged a «tax» of $ 9.99 per child, that has never, ever happened to us before. Just thought someone should know.

We have used this office for roughly the last 15 months. The office is very clean and conveniently located. My first visit was wonderful. They were the first ones to ever get the staining off my sons teeth! I found their bed side manor as well as their skill impressive. They were very gentle. Sadly my second visit was quite the opposite. I rescheduled my son with same hygienist intentionally. They called him in and he was pawned off to another girl. I had to inter vein and request he only see the women I scheduled with. It was a spectacle and very embarrassing. It didn’t stop there. I was told my son needed sealants. They explained that 2 of his 5 sealants were premolars and would not be covered by the insurance. I didn’t know what a premolar was so they explained and recommended it so I consented. I payed for the 2 sealants that day and scheduled a filling for myself the following week. I went back in for the filing they told me that I had a balance for 3 additional sealants. I was taken back as I was told that only 2 of the 5 were not covered. I went round and round with the desk explained what I was told. Super humiliating. The front desk said they didn’t know until the submitted it to my insurance. After I left I called my insurance and asked them what was submitted and to explain to me the charges. To my shock I found out that at that point they never even submitted anything. I called immediately to talk to the girl who told me «we didn’t know until it was submitted». Guess what she said… «I never told you that». I was so upset at this point! I was directed by my insurance company to file a grievance. I decided to let it go and to pay them the extra $ 45. My filling was rough and more tender than when I had it done so I decided to call. They told me their would be no charge and to come have it fixed. I went in and another dentist fixed it. I confirmed again with the front desk that day that their would be no charge. Just yesterday I received a bill statement from my insurance carrier showing that they submitted a $ 75 fee for a «evaluation» for that visit. I called in to the office and asked them what it was about. They said well their is nothing out of pocket to you but we do bill your insurance. FOR A MISTAKE THEY MADE!!! At this piont I asked to speak to the office manager and of course they don’t have one, maybe they would benefit from having one! So Dr. Lum called me back. I took the time to explain all the details of each incident. I expressed I felt their was lack of professionalism, lack of communications, and shady billing. I told him we would not be continue to come to his office. He apologized for the bad experience, which I appreciated, however I was disappointed that he never expressed he didn’t to loose us as patients or expressed he would do anything to make it right. So it seems to me this office is about money and not patients care and retention. Maybe I just have a high standard of customer service but I would of never handled a client the way they handled me. I would not advice anyone going to this office and if you do be very careful!

Great place, staff, doctors, and office. As mentioned earlier, the location is great, directly east of the H2 Mililani mauka cutoff (Exit 5A) about 100 yards away from exit. Parking is free, as well as ample. Patient waiting area is large with enough seats. I have never witnessed a time when patients had to stand because of over booking or lack of waiting space compared to other dental offices. Seats are comfortable. Immediately after checking in, an assistant professionally greats and directs me to the doctors work area. The office is well organized and clean. When seeing the doctor (Dr. David Lum), he is professional with personalize treatment, and was willing to answer any questions that I had, even the question I get from online consults. This office did Invisalign, cleaning, X-​rays, and inspections done, and from what I am noticing the doctor takes a lot of pride in what he does. As far as scheduling and courtesy calls from the staff, they do a great job at that, they also send «Text» reminders as well and being a busy person, that is much convenient and appreciated. I experienced times when I was running late (5 – 10 mins) because of the unexpected traffic when heading North bound on the H1, but the office was understanding enough and did not charge me an extra fee or reschedule. Im no dental professional but equipment being used looks up-​to-​date, there was one complex precision equipment that he did not have, but he did refer me to one that had it. There was one unpleasant experience, which was during my second routine cleaning, seemed like the hygienist forgot she was working in a human mouth and doing household chores instead, but I won’t let one unpleasant experience ruin a well deserved 5 star rating. I will just ensure that the receptionist no longer schedules me with her EVER! I’ve been visiting this office for a year before deciding to write a review, and hope this team keeps up the great work. This office is well matched for the Mililani Mauka community.

I love this place! Everyone here is awesome and very friendly. Dr. Lum replaced my crown the same day and showed me how they made the crown. Very impressed with the technology they have now.

I went for my first cleaning on the island & I will definitely be coming back here. I can be difficult when it comes to finding quality medical services so to find a good place on my first try is a plus. I highly recommend this place. They are clean, efficient, professional, and qualified. The hygienist was awesome! She informed me of each step and was gentle with the cleaning. In the past I’ve had bad hygienist who didn’t seem to care how rough s/​he was. Oh, my appointment was at 10am. I only waited for about 2 – 3 minutes and was called right in.

This place is verY convenient: it is right off the Mauka off ramp from H2 and ample parking. The office is very clean and inviting. The front desk is very friendly and courteous. The hygienists are very personable and friendly: it’s nice to hear conversations and laughter in a dentist office. And last but certainly not the least, both doctors are very nice and knows what they are doing: the amount of time and quality of work is very good. I would totally recommend anyone to come here! Thank you for the great experience!

Went in to put in a crown today, I have dual dental insurances yet had to pay over $ 580 including taxes. After the treatment when I asked for detail of coverage, the front staff informed me that they only do porcelain crowns, not gold or other materials. They failed to inform me that a porcelain crown is considered cosmetic and is not covered by either of my dual insurances. Hello? Thanks for not telling me before the treatment… l felt like I got ripped off. left the dental office with bad taste in my mouth… You guys just lost me, my wife, and my two kids as patients. We will not be returning here. Had I gotten a gold crown, I would only have had to pay around $ 150, I checked with my former dentist, soon to be our dentist again!

I was extremely impressed by Dr. Lum and his staff! They are top-​notch professionals, and the evaluation and subsequent cleaning were performed very thoroughly. Unlike my previous experience with another dental facility in Mililani where I felt they were gouging me financially (which my suspicions were later confirmed), I was able to get an affordable quote on the additional service I would need for a future visit. Oh how I wished I flossed daily! :) Thank you again to Dr. Lum and staff!

the dental work was fine, but…
whatever happend to «professional courtesy»? (doc to doc)
I’m a doctor and i just thought that if i was running late that it might be understood and, as a professional courtesy, maybe you wouldn’t charge me the fee (even credit card companies do this from time to time).
patients like a forgiving atmosphere! we are human afterall.

This is my new dentist office! I was referred by Holliday Orthodontics and I am so glad I was referred here! The whole staff is amazing! Very nice and courteous. My dental assistant, Lori, was so thorough and she knew what she was doing! She was such a joy! Dr. Lum came in and was very quick! It was a painless process and I look forward to my next visit! I am so happy with my cleaning. My teeth feel totally different!

Thank you Ellen you’ve just lost money and a client. I don’t have a dental plan and have paid out of pocket over a thousand dollars to fix my teeth here. My appointment was for a consultation for an implant. As many know an implant ain’t cheap. You could not accommodate me to cancel/​reschedule my appointment due to my infant being sick. But yet you are so quick to charge me a cancellation fee. I don’t mind paying it because my infants health come first. I called you again to make sure you understand that you’ve lost my business. Now you want to accommodate me? No.

I find nothing about this dental practice that diminishes a 5-​star rating. The front desk is smart, efficient and friendly; the hygenists, too, are capable and friendly to the point of remembering little details and conversations from previous visits months later; and Dr. Lum has got to be the most painless dentist I’ve ever met, from administering the initial shots to drilling to replacing old fillings. Plus, the office is very conveniently located near the Mililani offramps of the H2 in an uncrowded business park, across from the much busier center with the Longs, McDs, etc.
I haven’t issued many 5-​star ratings, but this is now one of ‘em.

Outstanding place with outstanding people…
When it comes to teeth, lets just say thats not my strong suit. I really dread going to the dentist!
Got many quotes to glue a crown back in, this place was the most competitive I found.
Yeah there was a lot of paper work in the beginning, but that would be anywhere. The staff was very friendly and explained everything. They told me when I’d be called in, and they were right on time.
My doctor was Dr David Lum.
The process was quick and pretty straight forward, I was eased by the calmness of Dr Lum and He really understood my dismay.
It is the start of a long relationship, as I do have much work to complete.
I’ll be returning soon… and I will update!

I have nothing but nice things to say about the staff here at Dr. Lum’s office. They are all so friendly — from the receptionists to the hygienists and Dr. Lum himself!
First off, the location is great! Right when you enter Mililani Mauka and there’s lots of parking. The building itself is new so this office is clean, spacious, and well-​lit.
Be sure to make your appointment early because times fill up fast! And not to miss your appointment time because there is a nominal fee if you do so.
I highly recommend Dr. Lum and his staff if you’re looking for dental services!!!

Dr. Lumps office is great. I had kristy as my dental hygienist today for a teeth cleaning and she was awesome. She was very gentle. All the dental assistants I have had have been extrememly nice and friendly. Dr. Lum pays great attention to detail, he’s very gentle and always let’s me know what’s going to happen next. They accept tri care which is awesome. There’s on thing though, they always have music on that makes me want to dance but I can’t, so I just have to have a dance party in my head.

We went to Dr. Lum for the last 4 years in Hawaii. Sad we had to leave. Everyone is super nice and friendly. It will be hard to find a dental office like this in NY.

The lovely people here were awesome! They took very good care of me and my 2 kids. I would def recommend this place to anyone who I know needs a dentist.

*I’ve deleted my previous 4 star review, as I feel Dr. Lum’s office did everything to rectify the billing situation that occurred.*
Location: Very easy to find and tons of private parking. Located directly off of the Mililani Mauka exit. Across the intersection from McDonald’s and between the big Rec Center and Wayland Baptist University.
This office is very clean and spacious. A definite upgrade from the last dentist I went to (great guy, but the office was a little bit more «old school» for sure). Loved the décor and aquarium. Each patient chair was separated by dividers and gave a sense of privacy.
My hygienist did a very thorough job. I’m used to getting my teeth cleaned and not getting specific explanations of what they see or how my teeth are doing. Here I got very specific explanations of the condition of my teeth and gums, and specifically which teeth and areas to «watch out» for. Very good patient education…
Co-​pay for a cleaning was very reasonable with my HDS insurance ($ 50 something). My brother’s co-​pay was only $ 11 for a cleaning covered by HMSA. Overall, I felt it was a very good value.
New patients will have to come in a half hour prior to their appointment to fill out the paper work. Also, they do seem to have a very well thought-​out and strict appointment cancellation policy – so be sure to be aware of this and cancel with enough advance notice to avoid hefty fees.
Overall, I was very impressed with this dentist office and would definitely come back. I got a free tooth brush, tooth paste, and floss sample. I like free stuff.

This literally IS as GOOD as it GETS.
I am so, so grateful I found this office on Unilocal this month. I utilize Unilocal because it cuts down on wasting time (which we’re all strapped for) in taking a chance on business and having bad first time experiences.
From the women at the front desk, to the hygienists, to Dr. Lum. You’de think they all take classes on genuinely making patients feel welcomed and cared for. I dont think I’ve ever received information (they are very in-​depth and thorough) on my dental health AND… they called me the evening of my appointment to check on me and see how I was doing!
Also, I was a bit shocked with how clean and beautiful this office is.
Aside from all of that, I had been with another dental office in Mililani prior to finding Dr. Lum and was unhappy with the service there for a few years.
Whatever your reason for searching dental practices, if like me, you dont want to blindly try out a new practice or perhaps you have a fear of having dental work, I would recommend this office 200% and as a matter of fact I will be recommending them to my friends/​family & co-​workers as well.
I had a tooth pulled and could say that, that was the best dental appointment I had ever had.
Go figure?! :)

Environment: ⁵⁄₅
Employees: ⁵⁄₅
Cost due to co-​payments: ⁵⁄₅
Cleaning: ⁵⁄₅
Synopsis: I love coming here for a cleaning. Everytime I come here, I always receive a smile and a «Hello, Jonathan.» What was even most impressive was the fact that they recognized my review on Unilocal.I guess people really do read these things. Thus far, I would say this is the only place where I can honestly give a 100%. Everything is perfect, I even went as far as refer my co-​worker here and they knew of it too! I left in a happier state to know that I still do not have any cavities after 24 years!
Environment: Talk about perfect. The floor, ceilings, walls, everything is perfect. The upkeep has no blemishes. The hallways and lobby area are very spacious. Not only that, but the seats you sit on for cleaning is very comfortable. What is impressive to hear is that they are making room to transition to computer charting! YES!
Employees: 5-​stars! I have been with them for six years and make the best accommodations ever! After greeting me with my name and smile, they greeted my dad as well! Wow! Now, I call that service. Beyond that, my usual, April was impressed that I keep my «coffee stains» at bay. She informed me as to how the treatment will go today and answered all my questions regarding recommendations for brushing, flossing, pH levels for teeth, and fluoride. Upon leaving, I mentioned that I may leave indefinitely to the mainland and may need to have my records come with me. They smiled and said they will make my cleaning earlier than usual. YES! Talk about feeling special! On the last note about this, they give you reminder phone calls!
Cost: The whole thing that day was supposed to be 700 bucks, I think, but I ended up only paying $ 28.00! Look how cheap no cavities are? My dad mentioned to me that his crown was about $ 280 after all the co-​payments. He stated that it would have been well over a thousand dollars. Yikes!
Cleaning: April knows her job and she does it very well! As someone who is in the medical field as well, I am aware as the procedures of treatment plans etc. She informed me of what the future treatments will look like, making me at ease. I am so proud of her! Areas where it was sensitive on my teeth, she was very careful. She praised me for doing a better job with my coffee stains and stated that from here will be working to clean the difficult cracks.