Goodman Building Supply

This place seems to have everything under the sun– I quite like it. Its on my route home to Richmond now & I have resist my urge to stop in… Sooo many plants & yard accessories & anything else I may (or may not!) need. Seriously, I saw things there I have seen no place else. There is something for everyone here. It may be a little hard to find things but hopefully they will become more organized. This is my new favorite go to hardware store ~& I live all the way in Richmond!

Okay, so calling to inquire about an air purifier may not have been great idea. I spoke to a man who knew little to nothing about the product. Went in –met a man who knew everything and was a super help. Love this store. Love the variety and quality and price point.
One of the Seven Wonders of MarinCo.

I just wanted to say thank you to Goodman Lumber in Mill Valley on Saturday I was doing some home plumbing and had the water shut off and ran into a snag and I ran to Goodman’s because it was close by and the assistant in plumbing took me all through what I needed to do and even cut the pipe for me and explained everything. When I got home I put it all back together and was back in business. This guy really saved my life I wish I had his name he was tall with dark hair and a beard and the nicest guy. This is what you dont get from Home Depot real old fashion customer service. Thank you again!

Management take note. Kiarra– worst — rudest (cashier) employee with a condescending BAD attitude. Needed to purchase fluid for my car and found it with no problem after a nice /​knowledgable salesperson directed me in the right direction. There were only two kinds on the shelf — one for $ 2.99 and a more expensive one for $ 4.49. We chose the more expensive item and as we approached the register we tried out the price check machine and noticed that when we scanned the item– it came up at $ 4.99. I told her that it will scan at the wrong price and that she should adjust the price– but she said she doesn’t make the prices and it is what is. Another guy said it will adjust if you are a member # customer which we are– but of course we all know hat doesn’t happen. I’ve been a customer for over 20 years. Well of course it didn’t and when I asked her to adjust the price she said she does not so that. Here’s the kick– she rolled her eyes and stopped looking at me — didn’t answer me back when I asked her why– and basically told me to take a hike (with her look) Sorry sweetheart — you aren’t that special. No one is. I asked her why can’t you have someone come over and make a simple register adjustment for the 50 cents– but again– no answer (she would not talk to me) we needed the car supply and felt bad that there was a line of people, so left over paying .
I know it’s only .50 cents– but a point needs to be made here. We love Goodman’s and will continue to shop here because it’s a great store– but management — take note at what kind of an employee you hired here. Not a smart hire. Poor– poor customer service and a poor reflection on your store.
Take notice.

This place is horrible when it comes to customer service… really the worst. i have done business there many times in the past. now i am finished. i will never do business this rude bunch of jerks again. i went to return a. few items i did not use on a.project. the woman behind the counter asks if i have been helped i say i am returning. she says «you have reciept»…not how can i help you or hello… then with out saying a word or making eye contact she rudely holds her hand out. i ask her if that gesture means. she
reciept she says nothing. i hand her my reciept. as she begins to process my refund i tell her i thought she was being very rude… angryly she says fine let some one else help you… and she pushes my return items to the cashier next to her… i was shocked that someone would treat a customer so rudely… the next cashier turns out to be the manager. who by the way witnessed the entire conversation… she says it was a language barrier… bu$€sh%t…there was no language barrier… and she is a manager? i guess it starts from the top down there… You guys suck at customer service! and your prices are at least 20% higher than most everyone else. i will drive the extra two miles to OSH and be treat with respect and save a few buck.

I’ve given this store it’s fair share of chances. I really want to like it because it’s close by and convenient. I’ve been here several times and have had the same experience each time.
The store layout is just plain weird. It’s really difficult to find anything you might need. It’s sectioned off in a odd manor and then sectioned off again in to individual aisles. It’s almost impossible to find what you need quickly and you almost always have to ask someone to help you. And that’s when your experience gets even worse.
The employees here, in my experience, are not friendly or helpful at all. I’ve never been greeted, had to go out of my way to ask for help, and it always seems like it’s a bother when asking someone for something. The guy who was at the register tonight looked miserable. And looked like it would hurt him if he cracked a smile. Checking out made me feel like I was bothering them to ring me up.
I will go all the way to San Rafael ACE next time just because I can’t support these guys anymore. There are much better places in the area, don’t go here.

What’s there not to love about a hardware store that makes popcorn for free for its customers and has every single thing you can imagine or want for your house and property.

Stopped by here Wednesday after work to pick up an outlet cover. First, although it was only drizzling, the parking lot was full of puddles inches deep! I mean, they SELL drainage supplies here, why not use them?

After waiting 5^th in a non-​moving checkout line for several minutes, I dumped my purchase and left. I’ll buy one at HD next time I’m in San Rafael. With four employees at the registers, why the wait? Well, #1 was waiting for his customer to talk to someone on the phone to decide which item to buy, #2 had a computer problem with a purchase, and #3 & #4 were discussing what to do about #2’s issue. NOBODY was checking out. ABSOLUTELY NO CONCERN for the customers standing in line. Typical of this store, reminiscent of Third World experiences.

It was a very busy Sunday afternoon when I walked into Goodman’s Building Supply looking for help with a project. As soon as I past the front door I found a sales clerk to help me. FELICIANO fixed my problem in seconds then listened patiently as I explained the project I was working on. He helped me find exactly what I needed and saved me a lot of time and money.

I go to Goodman’s virtually every Sunday. All of the staff are helpful and friendly. In particular, I want to give major kudos to Myron and Barbara. We recently repainted the outside of our home, did some refinishing on our wood front door and a variety of other projects. Myron is our go to guy. He is so knowledgeable, listens carefully to our needs and points out the best products for our projects. And when I say best, he doesn’t «upsell» us on the most expensive tool/​item to do the job; he makes realistic recommendations, discerning about what works the best and steers us to the best deals. Myron also has a great sense of humor, remembers personal items about us that makes us feel that he truly listens and it’s like shopping with a good, smart, friend. He rocks. And Barbara is the best. She too always leads us in the right direction and makes valuable suggestions. She is helpful, knowledgeable, funny as all get up and makes our visit so pleasurable. We joke together, chat like old friends. Overall, going to Goodman’s is like shopping with old time friends who are so helpful. You can get the items we purchase anywhere. We could go to Home Depot, shop online; but we would never get the service, knowledge and treatment as we do at Goodman’s. I’ve lived in Mill Valley for years and your staff, particularly Myron and Barbara, keep us coming back.

As much as like to patronize local stores, it’s the fact there is dearth of hardware stores in southern Marin these days and wretched traffic to deal with elsewhere that keeps me coming back. This store is a real Jeykyl and Hyde dichotomy. It probably has what you want, but sometimes finding it in this Winchester mystery house can be a chore. Sometimes you’ll stumble on a great employee who is helpful and knowledgeable. Then again, it’s more often like my experience yesterday: a surly, unhelpful cashier with a major ‘tude about making a return. His name rhymes with bark, but he ain’t no good dog. Is it store policy to make the return process virtually unbearable? Bit then again, is Home Depot any better?

I needed advice on generators. A very friendly young guy showed me where to find them and told me he had to ask for help, since he does not know much about generators. He asked another sales person, who told him: Ask Yuri. So he called Yuri and told him I was waiting for him by the generators. After a while, the friendly guy checked on me and noticed I was still waiting. So he called Yuri again, on speaker phone. This time Yuri says to him: Just read to her what is written on the boxes!
Thank you, Yuri, that was the most stupid advice ever. I am not illiterate. I needed advice so I could buy the right generator for my house.

Inside the store it’s a little confusing
The customer service isn’t the friendly
But you’ll find anything for your house works projects!
It’s not cheap, but has quality items

I have never seen a more disorganized hardware store in my life and I have never found the staff to be helpful. To be honest, I go out of my way to avoid the place and am willing to travel to San Rafael before going to Goodmans. I’m actually surprised that Ace Hardware has pulled their franchise agreement with them.

Okay, I never reviewed a hardware store but this is definitely a hardware store. They seem to have everything and they are the only store anywhere near where I live, so I’m a customer. Though I wasn’t thrilled when they made me wait 40 minutes to get a key copied.
More importantly, great hot dog, sausage place in parking lot!

I heart this place. I love that it smells like a hardware store, and popcorn, and that they have everything your little heart desires, and tons of bird feeding supplies! 15% off Sundays do not suck, either.

What’s not to like about 15% Sunday’s?!
Trudging miles through Home Depot is a nightmare when compared to the efficient (and wonderfully funky) layout of Goodman’s. And rare is the time I can’t find a friendly staff member to help me find something.
Please support Goodman’s! Help make sure this place never closes; we need it in our neighborhood.

I like these small independent non-​chain hardware stores. They certainly don’t have the selection of a large home improvement store and you usually pay a little more, but you can count on getting much better service. Like many of these stores Goodman’s feels a little disorganized to me. Probably because they have limited space and facilities that weren’t built for their needs. Service is usually friendly.

Mike in the lumber area was extremely helpful and patient with me– much better experience than at Home Depot!!!
Will definitely do business here again

Really wish they’d put the free popcorn machine outside.
Love the 15% off Sundays.
It’s difficult to find stuff in here but I’ve been able to find people easily enough for directions. Really hate it though when it’s some condescending smug guy working there who has opinions on who should and shouldn’t be in a hardware store or has judgments against ones «hardware knowledge.» Get over it Goodman employees, you’re working as customer service in a hardware store so provide the customer service with a smile.
Layout of the store is weird. Got lost trying to find the bathroom. It’s time for management to redesign the store layout and fix some of its quirkiness.
I’d rather support ACE hardware than Home Depot. But if its a big ticket item, I go to the cheaper place (whichever that ends up being).
With all this said, I’ll still keep going because they are a local place and they typically have what I need.