Sneaker Factory Running Center

If I could give no stars I would. Worst customer service I have ever had. I bought a pair of sneakers and a pair of socks from this place. I left the store and as I was driving home decided I didn’t need the socks anymore so I turned around, went back to the store to return them and was told I could not get a refund. Are you serious? The only reason I go to specialty stores like this is for the customer service but you will find none here. Don’t bother with this place. Go to a big box retailer where you can get the same products for a cheaper price.

The staff at Sneaker Factory is very knowledgable about running gear. Please come in and tell them what you need and what’s bothering you and they’ll do their best to help. I had knee pain when trying to run more than half of a mile. The analyzed my gait and gave me recommendations. I bought two out of four and couldn’t be happier — knee pain is gone. You do pay retail, but you get help upfront and support after the sale. Well worth it.

My family and I have been purchasing sneakers from this store for years. The store distinguishes itself by the level of service and knowledge that each of its employees have about running, sneaker selection, and sneaker construction.

This is the very best place that I’ve ever bought sneakers. Ask for the owner. He’s extremely nice and knows everything there is to know about picking the right pair of shoes for you. I felt as if I was getting consulted by a doctor. I will buy my kicks here until they go out of business, or I die. Whichever comes first.

Love the sneaker factory! Great place for people all ages to get sneakers, not only running shoes.
If you are a runner: this place is a must! It’s amazing and comes with amazing things to offer including a knowledgable staff.

I have a very sensitive feet, and since someone had recommended The Sneaker Factory, I decided to give it a try. Within a minute of entering the store, I was greeted by Mike, the owner. I was highly impressed by his level of knowledge about feet, foot problems, and the proper style of shoe that should be worn according to a persons foot and the way they walk.
I could not be happier with the attention I received and the quality of the product I was sold. I paid a bit more then I would at a discount store, but it is more than worth it!

The best experience i have ever had purchasing running shoes… ever. The owner mike and all the employees really know their stuff! They got my size and brought me 8 different pairs of shoes (i didn’t even ask he just brought them to me !) to try on that were right for my foot type and then had me run outside of their store and then rate each pair and we than narrowed it down to two of them… Mike helped me for about an hour… and we found the perfect pair for me. A+ service, great positive attitudes, great prices .what more can you ask for? i will be a customer for life. They treat you right. not like just another customer that is in and out with a purchase. but with respect. they also ask the right questions so that they can help you get the right shoe. buying the wrong running shoe for your foot type and running style can really mess up your feet (yes i’m talking from experience my last pair wasn’t the right fit and i couldn’t figure out why since it was technically the right size but the arch was too high for my foot type, mike pointed this out to me.) Thank you Mike and everyone at the sneaker factory in Millburn. One happy customer. Jake Antelis from Hillside NJ

I have to say I was unhappy at first. I wear an eight and a half shoe size. I did not want a size nine. I’m 5 foot 5. A size nine shoe looks bad on me. I bought them. Threw them in my closet and thought «there is a sucker born every day and I’m one of them.»
My point is … The guy that sold me my sneakers was spot on! I joined a gym and dug those sneakers out of my closet and they are the best running shoes I have ever owned! He told me that the size 9’s were better for me after measuring my feet. One foot is a fraction over a size eight and a half. He was right. This guy was honest, ethical, and very knowledgable. Don’t waste your time at foot locker or any other chain. Pay extra and get the right sneaker for you specifically. Great service! This place is a small business and reminds me why small business America is so great.

The staff are very friendly and knowledgeable, and the store has a great selection. They answered all my questions and helped me pick out some wonderful running shoes. I’m a total running newbie with unusual feet and a large shoe size, so I was very pleasantly surprised to find such a great pair of shoes! I’m very pleased, and I’m so glad to have a resource like this right here in Millburn. I love my new running shoes and I’m sure I’ll be back for more.

I wanted to get a pair of running shoes with limited time and didn’t want to get overwhelmed by all of the choices the store offered. The sales guy gave me a choice of 2 shoes, I picked one after trying both on and boom I’m out the door. No phony sales lingo, no gimmicks, just upfront. The shoes sold themselves and they made it happen. I heard of this store from my wife and friends and they all recommended it. Registered on this site to make sure I gave the thumbs up for this store.

The truth is, there is very little difference between running stores. They all stock mostly the same stuff, as there are only about seven or eight major manufacturers of shoes and not too many more of apparel. They all charge full retail price, as their profit margins are very low. The only way for a running store to distinguish itself is with service, community support, or both.
The Sneaker Factory really stands out in that way. Their club, based out of the store, is the most active in the area and is a friendly environment for both the most casual fitness enthusiasts and the most serious competitors. They also host local road races and are one of the few clubs that have both a newsletter and a web site with a forum. The store also seems to do its best to support local high school and college runners, involving some of the coaches. Few other running stores bother to carry a selection of track spikes, for example, as there isn’t much of a market for them, but this is one of the few stores where you can find such things.

Extremely helpful and knowledgeable staff. Allows you to try on running shoes and take them outside for a jog through the little park next door. Great selection, and what seems like honest opinion from the staff about each item.