Pier 1 Imports

Did someone say Pier 1?
I have shopped at the Shoppes @ Blackstone Valley for a few years now, once per year (as I live about 50 minutes away). I’ve NEVER noticed Pier 1 Imports before. Maybe I was just paying to much attention to my favorite store down this stretch of stores, Michaels, otherwise, who knows.
So I stopped into the Millbury Pier 1 yesterday for some more holiday shopping. I didn’t end up buying anything, but I got some good ideas, and the staff were very helpful. The store seemed modernized, clean, organized, and a lovely place to do some home décor shopping (as most Pier 1 stores do…). I may return during another journey to the Shoppes.
Overall, good experience, 4 stars.

I’ve never been overly impressed with customer service at any Pier 1 Imports store I’ve been to. On our last visit, somebody didn’t get up on time and employees and customers waited a good 30 minutes past opening to get in. It happens, it’s no big deal, but still.
We needed a couple of extra dining room chairs. Nothing fancy. We needed something off the floor because we were expecting guests for dinner over the weekend. I spotted the two I wanted and unfortunately they were way up near the ceiling. I asked for them to be taken down so I could buy them and be on my way.
I was told that they were dusty and that they’d have to order them for me and it would take a few days to get them. I explained that I was fine with buying the two off the floor and that I needed them that day. They really didn’t want to sell the two on the floor. They had others exactly like them in different colors, so I wasn’t asking them for the only ones they had to display or anything. Finally, the lady gave in, but was a little huffy about it.
I still don’t understand what the big deal was. My husband even offered to help get them down if that was the issue. At least we were able to get them in the end.

This store is always so clean and organized and everyone is so friendly and nice. Plenty of parking and great for finding holiday & home decorations. Some of the stuff can look cheap, but for the most part, the quality is pretty good. They have so much stuff to look at, you can get lost for hours browsing.