Petco

If I could give this review a zero I would. I have a 3 year old toy breed and I took him here for a grooming appointment last week because the groomer who I usually go to was closed. This was the worst experience I’ve ever had with any groomer. I have taken my dog to several groomers countless numbers of times throughout the 3 years I’ve had him and never had I dealt with such a person behind the counter. She started with lecturing me for 10 – 15 minutes about «possible scenarios» that could happen… all I needed was for her to bathe and shave the little dog how complicated could that be?! Went back in to question her about these «possible scenarios» 5 minutes after I left him with her and she gave me attitude and literally took my dog off the table with matted fur hanging off his side from starting a shave, without cleaning him, handed him to me and said «I don’t have time for this.» Mind you, the place was completely empty and there wasn’t a single other dog or customer in there. I wish I had gotten her name but I have a feeling she was the manager she was a middle aged woman with brunette hair and glasses. Worst experience ever. Never going back to that place. Not to mention, the price she was charging me was much more than I usually pay to have him groomed and her «possible scenarios» would have charged me even more… gave me a base price of $ 69 for just bath and shave and said the price was possibly going to go up due to her «possible scenarios.» The groomers I go to regularly charge me a flat $ 50 – 55 for bath, shave, nails, and ear cleaning.

Their store is ok. Conveniently located. Not very clean but I use it for my golden dog’s needs and supplies for Guinea pigs. I have a problem with their grooming department. They really don’t listen. I wanted my dog get every thing nails bath teeth and cut. I paid 120 dollars (it’s golden– they cost more) but when I reached home, I noticed they did not trim/​brushed his hair on his tail. His tail looks matted and when I called to ask they completely denied it and said it must have happened in the car ride home. I live 10 minutes away from them. I will never go there for grooming. Pets mart is a better place for that.

I am shocked at some of the horrible comments from the other reviewers. I have taken my pup there for months for supplies, training, and grooming and have had nothing but good experiences in this store. The staff is very friendly and show a genuine passion for animals. I am in there quite frequently and most of the staff know my dog by name and are always super friendly. I’ve asked plenty of questions to different staff members and they are always helpful and knowledgeable. Here is an example of an associate who gave me a great tip without trying to sell me anything: I was telling him how «mouthy» my puppy can get, yet at the time he wasn’t old enough for many of the chewable treats/​bones and I won’t give him rawhide. So I felt stuck. He gave me a great tip of soaking a rope toy in chicken broth and freezing it, or just feeding the pup ice cubes. I was so appreciative of this advice because he wasn’t trying to sell me anything! He was just giving me a helpful tip. And thankfully trying these things DID help! I’ve had nothing but good experiences in this store and will continue to shop here until proven otherwise.

If I could give this store a score of «zero» even that would be generous…
I stopped in to pick up some all natural sleep-​aids/​calming treats for my cat because she’s going through the terrible twos and, no matter how much I try to get for her to exercise, sometimes she needs a little time off (for her sake as well as mine!).
I found the aisle with the requisite product and, while I thought it was a bit more than what I could find at PetSmart just down the road, went to get checked out and was charged more than 1.5 times the amount that was placed with the product. When I spoke to the manager she replied that «oh well, sometimes mistakes happen… can’t change it now!». I found that to be a bit incredulous and asked for her to either contact her regional manner or give me the number so I could complain directly.
«Oh, I’m sorry; we don’t have that number on file.»
REALLY? You don’t have the number for the person that I’m predicting needs to be checked in with at least once per week to go over sales reports and inventory? These people are lying through their teeth. They refused to honor the price that was posted even when I walked the associate over to the display and showed that the bar codes and SKUs did NOT match the product I was holding.
Whilst all of this was happening I noticed an increase in odor… the closer we got to the registers the easier it was to realize that SEVERAL of their betas on display were floating either upside down or on their sides and not breathing. I brought this to the attention of the associate «assisting» me as well as the manager with the stringy blond ponytail and faded black tattoos. Both shrugged and said, paraphrasing of course, that this «happens all the time; we try to dispose of them before the store opens but we can’t help but miss a few of them from time to time». And, with a simple cursory view down through the rodent (i.e., mice, hamsters, guinea pigs, even ferrets), I noticed a plethora of carcasses and filthy habitats.
This is a disgusting store and I have contacted Animal Control to look into this so-​called «business establishment». The individuals working here have no common sense nor decency and I believe that this location needs to be closed FOR GOOD.

«Petco, it’s where the pets go» is the slogan, but it’s also where us pet owners go to make sure their furry children have what they need.
This location is perfectly situated by Home Depot (for when I want to tear off my roof and put on a new one like the studly homeowner I am… OK, no, I have guys for that. You gotta have guys for that.), Target (for everything else) and Domino’s/Coldstone Creamery (when you need to recharge). It also has a really nice staff that’s always helpful… even when they’re adorably trying to deal with baskets of crickets.
So, there’s just a ton of stuff to pick from here, from food to toys to treats, and I’m usually in and out in no time. In fact, I prefer to shop here than try to schlep over to the other pet place on Route 18 which I had always found to be dirtier. It’s a pet store, but shouldn’t look like it’s gone to the dogs.

I am surprised by all negative reviews posted. I use this store for about 8 years by now and absolutely love it. Will go an extra mile to shop there. This store has «home like» atmosphere and my kids are rushing there almost each weekend. There are a lot of pet adoption events hosted there. The big one on Sundays. We adopted our 2 adorable kittens from Happy Homes animal rescue there. We use «Love my Pet» veterinary services which are also available at reasonable price there. I bring my dogs there for grooming, because i know how they treat animals and I can watch entire process thru the glass panel. Meghan, the store manager is an amazing person to meet and knowledgeable to consult. This particular store is very special for my family and my friends.

I can’t believe this place is still open. Generally, it’s dirty, disorganized, has no customers and it’s over-​priced. The only «action» seems to be in the grooming area.
Shelves are not fully stocked, lots of empty rows where there should be merchandise, incomplete displays. Then they leave huge pallets full of stock in the aisles, making it impossible to take a cart through the aisle. It’s like trying to find your way through a corn maze. Actually, blocking the aisle like that is a safety hazard.
Try and find help on the floor. Was there the other day, and no signs of life anywhere outside the grooming area, except a single cashier. I agree with another reviewer… it’s like a poor take on a warehouse store.
Staples is gone, this place is next.

I stopped at this Petco for a quick look at the gerbils, hamsters, guinea pigs et all with my gf. This really isn’t my thing, but while we were there some dogs were flipping out in the store. Frankly it seemed a bit dangerous. I think there are probably better places to get/​take/​do things with or to your pet.

The prices are bad and almost everything I buy here breaks. There customer service is not good, and the fish selection is very small and way too expensive.

Expensive, not organized training, bad grooming (they don’t listen. I asked them to trim my long hair pup’s nail, paw and keep everything else long but she came home with super short hair after 6 hrs). They did a good job on her nail but I paid $ 60, save yourself some money and go to petsmart $ 35.