Patelco Credit Union

Been banking with patelco for over 4 years now, never had a problem! Always in and out for my transactions

There were no customers when I went in around noonish, but the staff were friendly. I had to cash out a check since the check given to me wasn’t a wellsfargo one. It was a bit of a hassle since the teller had to get info from me and my friend who gave me the check plus a finger print on the check. I don’t think credit union is a big bank like wellsfargo, but at least they won’t charge you ridiculous fees for everything like wellsfargo. I forgot the lady’s name, but she was friendly.
Just look for staples and go to the left. It’s near the end of the shopping plaza in the corner.

Amazing service while making you feel like a family friend.
When you walk in the door they call you by name and tell you though be right with you.
I forgot my wallet and they said its ok FRANK I will take care of you so you don’t have to drive all the way back.
I need to tell all of my friends to stop by Patelco and feel the difference for them selves.

Let me first say, I LOVE my bank as a whole. This isn’t my usual location. This is the location by my work. The ladies inside were more than helpful with my problem, and really made sure that they handled EVERYTHING I needed. I really appreciate that since I will mostly use this branch during my lunch from work.

What can I say about these institutions the best credit union ever. The best customer service, treat us like there own family. We just closed on our refi Arlene the loan officer that help us was the best, she is so smart and very hard worker she doesn’t leave you hanging we felt bad because we are always asking questions but she was so kind and patient, don’t even make us wait for answers. She was always there for us. And all the people that help us with our loan was very understanding and took care of us. Patelco Credit Union are the best. We been with them for 20 years. We trust them with our life, so us my children. Thank you everyone for being great.

TERRIBLE CUSTOMER SERVICE. I was standing in the cold waiting for them to open the door and the female teller just kept looking at me. Then it turned to 6pm and she told the guard to let me know they closed he apologize for her negligence. I honor that man but not that tellers integrity.

Really bad customer service! Not friendly staff. Workers do not acknowledge clients for waiting because they only have ONE teller at a time.

Patelco help me save atleast 7k for my car loan. Thanks to Charito for help me out today.

First of all i’ve recently opened my account at this branch due to the fact that all the other banks I’ve banked with have such crazy fee and requirements that you have to maintain. I been looking for a simple bank with no fees involved. So I opened my account online without any problems. I had to drop by the branch to make a deposit, both times that I’ve have gone in no lines at all the wait was no more than 5 min. From the door man who opens the door and when I got in I was greeted by staff, witch made me feel welcome. Maybe it was the time of day i went in since there was no line or wait was to a minimum. I went in around 4pm also there is plenty of parking since it is located in the Seafood city shopping center. I’ve also had to call their costumer service line with no problems either. Summary If you are looking for a simple bank with with no crazy fees and great service this is the place for you. Not to mention convenience you can do your banking then do your grocery shopping or if you hungry grab a bite to eat at the many shops near by. So I am saying good bye to the big bank institutions.

Very helpful employees. Due to there customer service and great products I decided to leave chase and make this my primary bank. No surprise fees unlike bank of america and chase

This branch is the slowest banking branch I’ve ever been to. Not to mention that I use to work as a fsr for another banking institution. There’s always a guarantee 20 min wait time, even if there’s 3 tellers and only 4 members.
The tellers here are rude, slow, have no personality, and every other time messes up the transactions.
One teller wrote in the wrong amount of cash that was deposited and told me not to worry, that the it’s just notes for her. Another teller entered in my checks and omits a zero. I had to go back in and have her correct it.
Make sure you double check your receipts people!!! These tellers here SUCK!!!

Let me start by saying that I have been going here for literally years. I have had a few unfavorable experiences but overall it’s been a decent place to deposit checks and accomplish simple transactions. About a year ago I had a very unpleasant experience but the manager of the time quickly resolved the issue and all was well. Fast forward to todays experience. They recently hired a few new tellers and a new manager. Every single week I deposit my check as well as my husbands without issue. The new girl put a 7 day hold on a payroll check and when I asked why and told her it needed to be lifted she smirked and rudely replied that I could wait in line for the manager and it would be awhile. So I sat and waited while she helped another customer. About 15 minutes later the new manager came and asked what the problem was then said she’d look into it. Mind you it’s a simple payroll check, not some random amount from some random place. She returned after helping another customer and said she had fixed it but blamed us for the new girls mistake.
I laughed and stated how unhappy I was with their crappy service and ghetto employee which she snapped back telling me «You can’t say that.» I laughed again and reminded her it is a free country and I can say whatever I want. Keep your mom complex to yourself and take a course in customer service. Coming at someone aggressively that is already ticked off? Yeah, you’re such a professional manager.
Their old employees were 100% better and far more professional.
Basically: Banking should not be a drama filled unpleasant experience that leaves you willing to drive 30 minutes in the opposing direction to avoid crappy service and rude people.

I’ve banked with Patelco when it was a just a tiny little thing. No fees, upfront policies, honest answers to my list of questions. I never realized how refreshingly different Patelco was until I started business banking with a larger institution. There is sometimes a longer line than I would like, but that is the trade off when you go with a smaller institution. I’d prefer a longer line then getting sleazy service at a large bank. Patelco interest rates are awesome and I felt confident using them for a couple of loans as I know they are not for profit. If Patelco had business banking, I would switch immediately. In the meantime, I am confident with them for my loans (with great interest) and a couple other accounts. Thanks Patelco!

I’ve been a Patelco member since I was 13 (almost 30 years), so I can’t really compare them to anyone else from first hand experience. That said, I have stayed with them this long because they’ve always treated me and my family with courtesy and professionalism. They have convenient locations all over the Bay Area, lots of great services like free checking, and thanks to the CO-​OP Network I never have trouble finding a free ATM to use when I’m traveling out of state.
Every car loan I’ve had has been through Patelco and they make the process very easy. Their rates seem competitive with rates I’ve seen advertised by other institutions. I’ve even used their Auto Buying Service to get a great deal on a new Mazda last year. Everything was handled over the phone and by e-​mail (by my choosing). I can honestly say it was the least stressful car buying experience of my life. When everything was set up the dealer even delivered my car to the house.
While I do most of my banking with Patelco through their website or by phone with Member Services in Pleasanton, every once in a while I need to be face to face with someone. So far I’ve always found the employees at the Milpitas branch to be very friendly and helpful (just like all the other branches I’ve used over the years).
There is usually a line to wait in, but I think that’s probably just because when people are going into an actual branch instead of dealing with something online their transaction is likely a little more complicated. Mine usually are when I want to be face to face with someone. I think the line is just the result of the employee trying to be thorough and make sure everything is done right and the customer is satisfied.
I’m very happy with this branch and Patelco Credit Union overall so far. Hope they keep up the good work.

I kept procrastinating writing this review as I hoped to have my problem remedied, and thought I had…
First bad experience: The woman was so rude and disrespectful, a woman behind me gasped and a man murmed holy s****. Ya. Worst banking experience of my life, I even ended up overdrawing my account as I didn’t even want to go into the bank to make a deposit. Ya it was that bad. After a couple letters with the branch manager, I was feeling like I could, oh I don’t know, bank at my bank.
I finished resolution at the Story branch and I think I should have started it there. I went 3 more times to the Milpitas branch with no problem, until I had the unfortunate experience of getting this woman again.
I was very pleasant, trying to act like nothing happened so we can all move on with our lives. We all make mistakes and have bad days right? I was ready to give her a get out of jail free card. Nope. She was not cool with that. She caused me grief, again. She made sure to let me know with a bad attitude, that she knew about my dissatisfaction and situation. That would have been a nice place to insert an apology, actually. In the end she did what every other banker in every branch has been doing, but made sure to let me know she was fixing an small error (that no one else has ever noticed as an error to cause grief about) and brought over the branch manager, dramatically. All the while, I was on a short lunch break, I only brought up after she talked in circles with a terrible attitude. The branch manager comes over, ok’d everything lickety split and that was that after all her attitude and disrespect. She should have said she found a small error and she was going to remedy it so that I was sure to not have problems again. That’s it, done. This woman needs to reconsider a career that does not involve customer service, as she get’s a –5 on scale of 1 – 5.
I will not bank with that horrible woman again. I am looking for a new place to bank, and in the meantime, will skip my place in line if she comes up.
I have never wrote a letter, or had to avoid a person like this at my bank or any other business for that matter. Thank goodness their online loan system denies without human interaction and I got a GREAT rate with GREAT service at CEFCU, so I don’t have my loan there! Some things happen for a reason.

Granted, I’m not a Patelco member so I couldn’t give you valuable information on staff and member services. I’m a credit union member and as a co-​op ATM member their ATM seems to be in a prime location. Their located on the border of Milpitas and San Jose. They are right off the Landess exit on 680 and they’re surrounded by restaurants, a grocery store and right across from a Target and Walgreens. It’s perfect for my needs, which is to access money from an ATM. 4 stars for their prime location!

This Milpitas branch and this bank recive «0» stars from me.
I would recommend not to do any business with this bank. Very pathetic customer service. Below is the service we received today when we went to open an account
When we went there customer service banker was helping a customer so we waited there till he finish helping them. While he was helping other customer he came to us and asked the reason for visit and we informed that we need to open a checking account. He asked us to wait till he helps other customer and we waited. He helped other customers and they left. We were waiting for him to call us and help us to open account since we were the only customer in the branch. We waited about 15 minutes and he never came to us to help us for opening an account. We decided to approach him as my mother has a flight to catch. He asked us to wait for another 15 minutes or come back some other day and even his tone was such that he doesn’t want to help us. I have accounts with other banks too and have never had such a bad customer service. We don’t know what he was doing. Unfortunately we cannot wait another 15 minutes since she has to catch a flight. We showed him that we had all the necessary forms filled out and all the necessary documents need, but he simply didn’t wanted to help us.
So if you want worse banking service then you can go and do banking with them.

This location is a big improvement over the Story Road branch. The employees are nice and it’s hardly ever crowded so you get helped right away without having to wait in line. The friendly staff earns an extra star in my book. The Patelco interest rates on the other hand aren’t so great. I know the economy isn’t the best right now but I would expect a long term CD to gain way more interest than what they offer. The payoff is about the same as a Bank of America savings account.

I’ve been a member of multiple credit unions over many years and Patelco is by far the WORST. I’d highly recommend either Star One Credit Union, Technology Credit Union or even a handful of others in the bay area. But, in my experience, Patelco policies are a pain in the @$$, tellers are not well-​educated nor well-​trained and there’s nothing about them that makes them unique, valuable or worth your money.

If this was based on an organization as a whole, I would definitely give them a big fat «1». Don’t let their display of so-​called customer satisfaction and slogan, «People Helping People,» fool you — they’re pretty shady when it comes to business and I have first hand experience because I was an employee here. Aside from my disliking of their corporate heads and HR department (hope you guys get what you deserve), the staff and co-​workers I had the pleasure of working with were really cool people. It’s unfortunate I was not able to continue developing tight bonds and building friendships with them as they were all very talented and respectable individuals.
Having the opportunity to work at a credit union coming from a commercial bank was definitely a great experience. I saw how operations and policies differed between the two, and picked up a few things to further along my knowledge of banking. As far as rates and product goes, Patelco does offer some pretty good CD rates, auto loans, and pretty lenient measures in opening checking and savings account. I remember they require you to open a savings before a checking. The minimum to keep is surprisingly only 10 bucks which is very doable! In terms of policies, weird system for transactions compared to Wells Fargo but i picked it up quick like a pro :).
3 Stars only to the staff I worked with here and some of their products. Otherwise, dumb organization — bunch of liars.