Alamo Rent A Car

I booked a car for my husband tonight flying in from PHX with a one way rental to Green Bay. His aunt died unexpectedly so he was grief stricken. Your agent at the booth was extremely rude and would not take his debit card. He certainly has credit cards but didn’t pack them because of the situation. The services are tomorrow and he was stranded due to a «debit card policy». Now I fly in and use Alamo all the time at MKE– often using a debit card with no questions about return flights. This was a one way from MKE to GRB and now Alamo required a credit card or a return flight. His poor parents are now driving from Green Bay to pick him up which means that grieving family will get no sleep when they bury their loved one tomorrow. I feel terrible but share this blame with you for not clarifying on your reservation page your policy. I do not know why a simple programming change on your end could have saved this situation from ever happening. Worse, your agent was terribly rude. Why do you hire people like that? My husband did not need that. He was tired and upset already yet was extremely kind to your agent (I was on the phone) and your agent was a total jerk, offering no assistance, referrals to buses, other car rentals, a shuttle, bus, nothing… If there was another solution, the inconvenience would have been greatly reduced. However, your agent was anxious to close at 12:11 — which he did before the 12:30 a.m. close time. He left him high and dry and didn’t bat an eye. HORRIBLE CUSTOMER SERVICE FOR A NATIONAL COMPANY!

I’m flying back to Wisconsin and booked a car from Alamo at MKE. I purchased my reservation on
and it never said anything about a milage allotment. This was never specified until I had already paid and received my confirmation. I then find out that I’m only allowed 300 miles? There’s 2 major airports in the entire state of Wisconsin??? It’s a scam.
I spoke with Don, the manager at the MKE location and he said he would rather lose my business then accommodate me with 100 complimentary miles so I can make my trip to the middle of WI. It’s not like a rented a cheap car either — It’s their premium car.
At this point, I’m happy to share my story and take my business to a competitor.

I rented a Chevy Malibu at this location and was planning to drive to and back from Miami. The car broke down in Miami and had to call roadside assistance. When I did this, customer service instructed me to drop off the car in the nearest Alamo location in Miami airport. I asked if I was gonna be billed or penalized for that, they told me NO because the car had a mechanical issue. I asked twice because I didn’t wanna be «surprised» with any further charges in my cc. 2 weeks later they charge me with $ 1035! I have a reference number telling me to drop off the car with any fee and this last month has been a nightmare contacting the branch and customer service trying to get this resolved. Which is not. Even if I had to pay a fee for returning a car in other city why it has to be $ 1035.01!!! I can buy a car with that! This review is also going to the BBB. Stay away from Alamo and its sharkening policies, abusive behavior toward their customers and unauthorized credit card charges!

Mixed feelings, therefore mixed review. The lady outside was awesome, helpful & super cheery. The lady inside was unhelpful, rolled her eyes at us & after 5 minutes at the desk, told us to just go to the kiosk. We were the only ones in the place. We finally got the car we wanted, thanks to the nice lady outside. Yes, we know we rent a «class» of car, but there are some in a «class» we don’t like, won’t drive & since we rent 4 – 5 cars/​month (from alamo), we would appreciate a little customer service.

Good companies hire good people. Sarah was very helpful when I had to find a car at the last minute for my husband to rent. They are also the only one open past midnight. My little girl came down with a high fever and the airport is an hour from home. I was thrilled to find someone helpful with an hour to spare! She had me go online to make a reservation and welcomed my husband by name when he walked up to the counter at midnight. All’s well that ends well.