Thrifty Rent A Car

Sign up for the blue chip program — better rates, no waits, and no hassles. I’ve always gotten the car I signed up for or better and the pick up and drop off are easy. You do a great job Milwaukee!

No cars available even with a reservation and pre-​payment. Waited over an hour for a car the smelled like smoke and was one class lower than paid for. I counted 32 people waiting for cars, some were told it would be an 3 hour wait. The person at the counter said this happens every weekend. Thrifty/​Dollar, buy some more cars or don’t over book! Nothing like getting 4 people and 4 suitcases in a Yaris, very uncomfortable trip. I did get a coupon for 10% off my next booking, I don’t think I’ll be using that!

It started at LAX when we waited 45 min for the shuttle to take us to the pickup or car. We get there and our $ 119.00 rental is over $ 150.00. The car had many scratches and dints. The one star I’m giving is that all-​in-​all the car drove nicely. Next our charge card is billed over $ 170.00 for the rental. 1^st phone call takes care of that. We drop the car off @ 1:30 pm and get a receipt. We get home to a to a charge because they said we turned the car in a day late. Three phone calls later that is taken car of. Next there was a toll violation. Violation was at 5:00 pm. we dropped the car off at 1:30 pm. Two more phone calls before that’s over. Now we get an express lane violation, again just after 5:00 pm on the day we returned it at 1:30 pm. Thrifty said they couldn’t take care of it. Two more phone calls before that’s taken care of. Did I mention a lot of faxing, emailing, and copying.
Our family will never ever use or recommend Thrifty again. Not even for free. Frustration level is off the charts.
Did I mention NEVER, EVER.
Steve

I agree with some others that this place doesn’t even merit a full star. I had reserved a compact (Focus or similar) and when I got to the counter was told the only Focus was reserved and that I could have a Chevy Spark. (a tiny economy car NOT in the same category as a Focus) The attendant of course said there was nothing he could do about this and offered an upgrade for $ 10/​day more and offered a Corolla! Which is a compact like the Focus. This place is very poorly run and doesn’t merit consideration unless they have the ONLY car left at the airport and you are desparate!

We’ve been waiting for over an hour for a rental car despite having reservations. They won’t give us an upgrade unless we pay extra. Called a supervisor and she wouldn’t help at all. This is terrible customer service and we will never use Thrifty again.

Like the others, I agree that this location should receive a one star. When I arrived, I was told my reservation for an economy car wasn’t available and that I would be required to pay for the upgrade to a full sized or wait for an hour and a half. Terrible service. The car smelled of smoke. I rented this car for two weeks.
I returned again. I was able to bypass the checkin counter and got a speedy checkout from the vehicle pickup area.
Unfortunately, my car, which is different than the previous two weeks, also smells of smoke and this car doesn’t have a working port to charge my cell phone. Both are broken or disabled.
I usually give very positive reviews but unfortunately I cannot at this time.

This place SUCKS! MAde reservations two weeks ago. My flight made it in at 11:30pm. Made it to Thrifty at 11:45pm. They were GONE!!! That’s JACKED UP!

I want to take my one star and turn it into a ½ star or a NO stars rating.
I reviewed our final statement when the credit card bill came through. Guess what?! They DID not, in fact reduce the upgrade by half, but instead did some really nifty accounting crap to **look** like they reduced our (already unacceptable) $ 10/​day upgrade charge.
Here’s the math:
We ended up paying $ 406.19
Here’s what were originally supposed to pay: $ 327.03
Total days rented: 11
So we paid an additional $ 79.16. divided by 11 = about $ 7.20 /​day extra for the upgrade. So they reduced our daily upgrade charges by 25%, not 50%.

Awful. I was told by the person at the desk when I picked up my rental (a young woman with brown hair) that I could not pay the balance on the rental in cash when I returned the car, and that the $ 250 hold placed on my credit card would be released immediately. Both of these things are bold-​faced lies, according to a national rep I spoke to when I called them after my card was declined at a restaurant because they clearly had not removed the hold 3 days later.
NEVER AGAIN.

So I’m in Milwaukee because i am in the process of relocating. I rent a car from Thrifty and I pick it up at the airport. Two weeks later I attempt to catch a flight home. I arrive at the location that I picked the car up at and I felt like Ashton Kutcher was «Punking» me. Thrifty was nowhere to be found. REALLY! Ok so I cirlcle the airport and look again. NOPE not there. I finally find someone who tells me that they have relocated to an off site location. Well «Thanks a Freaking Lot Thrifty for letting me know.» It’s a good thing that I’m pretty punctual and MKE isn’t a booming metropolis. I found the location, returned the car, and made my flight on time. I talked to the guy at the counter and told him that I didn’t get any notification that they had moved. He said «Oh customer service was supposed to call everyone. I guess they didn’t.» OHHHH you don’t say! Geesh. Thrifty prices are pretty decent, but my grandma always said that you get what you pay for. SMH!

If i could give them less stars i would.
I started my rental process online which totaled out to about 110 $ for the car. When i got to the counter the young man told me that i had to accept the coverage that Thrifty offered which i did not! I have my own insurance that covers rentals… again he didnt ask me !. At this point i couldnt say that i would accept the car because i was without a car and at the airport.
As i stood behind the young lady who was at the rental counter in front of me i couldnt help but to overhere that she declined something i wasnt sure i and i heard how much her rental was for again it was about 120 $ around the price that my rental was for. So why in sam hell was she not charged and i was?
Next problem i rented a standard car and told me all they had available was a big old ass grand marquis. I cant even listen to my ipod in the car and i would have to splurg on that old ass gas tank! I told me immediatley i wouldnt accept that dam car.
I called after i dropped the car off and realized that i was charged at least 200 $ extra and i have still not been handled properly.
Pissed!

For a short weekend trip to Milwaukee, I needed a car. I looked online a couple of times, and for what I needed, Thrifty was cheapest.
When I arrived at the airport counter, there was only one woman working, and one or two people in front of me. I didn’t need to wait long, but I already felt sorry for the Thrifty person for having to answer the same questions over and over — at 8am on a Saturday morning.
When it was my turn, I told her she has the patience of a saint. As she quickly processed my paperwork, she offered me a complimentary upgrade: from a PT Cruiser to a Ford Fusion sedan with Sirius XM radio. She had me at «Sirius XM». :) I got my paperwork from her, went up a floor where I was given my keys and I was on my way. The car was great, and the return process was also simple and quick.