Delta

I’m not an experienced flyer, but I had absolutely no issues with Delta. Everything went well, aside a little hiccup delay that was over bad weather (they kept everyone hydrated and filled up with snacks while they waited in the terminal). All four of my flights went extremely smooth with a really kind staff. All good with me!

Delta is always my fall back airline. While I vastly prefer Southwest, since the merger Delta has shown a lot of improvement in customer service, on time flights, and minimal hassle. Today was a great example-​boarding my flight to Detroit, the process was smooth and well organized, and did not leave us standing on the jet bridge in below zero temps. Thank you! Also, despite a surprise layer of snow overnight, delays seemed minimal and well explained. Thanks Delta!

My 710 flight is delayed until 730 because the crew is not here from their hotel!!! My plane is here. It is 725 and they are unaware of their 710 departure? Do we always have to run to make our connections??? DELTA=doesn’t ever leave the airport

So far I have not been pleased with any part of my experience. This is my first time flying with Delta and probably my last if I can avoid it at all costs. I asked for help and was not given the help I needed.

I’m not impressed with Delta at all. I had no control over flying with them for this trip, as it was booked for business, but I can honestly say I won’t ever fly with them again if I can help it. The worst of it wasn’t in MKE, it was our connecting flight in Atlanta, that took an hour and a half for us to board even though it was in the hangar! This was a completely full flight, meaning, we didn’t take them by surprise, but somehow they still weren’t ready for us?
But that wasn’t even the most annoying part, it was the attendants who kept laughing and saying «thanks for waiting, they’re working on bringing up the plane now» every 15 minutes. Yolanda and Stephanie (the attendants) the least they could’ve done was show some sobriety as everyone was clearly annoyed at this ridiculous delay, and no humor or laughter was appreciated, in fact, it only made us all angrier. –_–

Delta is pretty a-​ok in my book — I don’t fly them a ton because they don’t have too many flights into MKE and I really hate connecting in ATL.
In any case, they are certainly friendlier than US Air and most of their planes are relatively new and kept fairly clean. That’s about as much as a person can ask for these days. Two things in Delta’s favor:
*They seem willing to hold flights for a few minutes to ensure that connecting passengers get on board. I have been «that person» more than once, and nothing sucks more than missing your flight home by minutes.
*“Reasonable” same day confirmed standby for $ 50. I wanted to change to an earlier flight and their call center helpfully told me to wait 24 hours before and change it because it would only cost $ 50 vs. the $ 362 originally quoted.
Speaking of call centers, I actually like a feature they have — if you call & its busy (when isn’t it?) they’ll have you enter a number for an auto call back when your turn comes up. That way you’re not sitting there on hold, listening to Barry Manilow and getting increasingly frustrated.

Oh God, THANK GOD Delta moved from Terminal E or whatever it was to Terminal D or whatever it is now. The old terminal was depressing and awful. This terminal is way more spacious, more and better amenities and shopping, and the BEST shoe shine in the Midwest! I am so SO relieved and thankful Delta moved to a revamped, refurbished terminal. Holla if you feel me on this one.