Dry Clean Discounters

Dry Clean Discounters is an extremely unprofessional establishment that lacks integrity. I went before the holiday weekend with over $ 40.00 worth of dry cleaning. I was told by an employee that my items would be completed and ready by the next day after a specific time. When I returned according to the information communicated, four of my garments were not ready and wouldn’t be ready until after the holiday weekend. This was an extreme inconvenience seeing that the business is more than 10 miles from my home; moreover, no apology or incentive was given for the inconvenience. Next, a jacket that I purchased from Macy’s Department Store (without defect) was taken to this same cleaners as the laundry directions instructed for Dry Cleaning Only! The jacket was returned with half of the studs missing from the lapel of the jacket and WITHOUT a damage tag, WITHOUT a note, and WITHOUT an employee communicating that information to me. When I returned the next week to speak with a manager, he denied destroying the garment, claimed that I did not purchase the garment like so (and that I glued them on myself) and told me I should talk to the retailer then because it was not their fault. As he gives me the pieces missing from the jacket (which weren’t originally given to me when the jacket was first returned). He offered no apology or anything.
A company that will destroy your garments, depreciate your time and use excuses to make provisions for their mistakes is not worth your hard earned income.