Michaels

I just don’t know what it is with this location. It just needs a lift, a makeover, something. Sure you can find all your crafting goods, service is ok, organization is right in line with other Michaels, but there’s just something odd. Every time I enter I just remember that I don’t much care for this location.

There is some serious hating on this store that I just don’t get. It seemed organized and clean and it was busy, but nothing crazy. Checkout wasn’t a problem, and I got zero attitude from anyone working here. Maybe I’m missing something? It’s a craft store people…

Me to cashier: «I put my basket down and now I can’t find it. I just put it down for a second because it was getting heavy and I needed a few more things. I should’ve grabbed a cart, I guess. Anyways, I can’t find my basket now and I’m guessing maybe someone found it and thought it was abandoned… any way you can check?»
Cashier to me: «What was in it?»
Me (low on blood sugar and sleep): «Craft stuff»
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CRAFT STUFF: Michaels is singularly comprised of «craft stuff,» so REALLY GOOD ANSWER RIGHT THERE. (Get it together, Fell.)
Anyways, this spot is the BOMB DOT COM for all things potentially related to your (craft) party in the USA. Got an idea? Michaels. Want an idea? Michaels. Got a Pinterest fail just waiting in the wings? Michaels.
Lots of incredible sales: My cashier scanned a 20% coupon for me from her smartphone and clued me in to some other great ways to save there, too.
Employees are helpful but not invasive. If you need a thing, they will help. If you don’t, they will allow you to wander aimlessly around the store, in circles, in heels while on the phone with your best friend gabbing 25% too loudly about your mid-​ish life crisis. (They’ll even clean up after you, too.)

I mean, it’s a Michaels. Is it the only place you can get your craft on? Nope. Is it the cheapest? Sometimes. Do they have aisles of stuff you’re pretty sure you need? Yep.
I’ve used their framing service twice. It’s crazy stupid expensive. Like rugs. Have you ever gone rug shopping? Why are they so expensive? The first time I had them frame something, it came out beautifully on the first try. For the second item I had framed I had to go in to pick it up three separate times — the first because the piece wasn’t flat under the glass, the second because they fixed an imaginary problem instead of the original issue, and the third to actually pick it up. Honestly, the gals at the counter seemed to know what they were talking about — they certainly knew more than I did about framing, but something was getting lost in translation. When I finally did get my framed item, the nice gal brought it out to my car for me since I was also carrying a baby carseat, which I appreciated.
General customer service/​cashiering is coming in at about the bare minimum, but I’ve never not found what I was looking for there.

If you’re hoping for good customer service, you’re looking in the wrong place! The customer service at this Michaels location is pretty damn bad!
I can think of two examples without having to search my memory. 1. I was looking for candle wicks and searched the whole store, including the candle aisle. I asked an employee who told me they were in the candle aisle, so I checked again. No wicks. I went back to the same employee who informed me that’s where the wicks would be if they had them, but they don’t! What?! 2. I was looking for squeeze bottles like you might use for cake frosting. Again, searched everywhere in the store and came up empty handed. Two different employees lead me on two additional searches only to later inform me the store didn’t have what I wanted. I called Jo-​Ann Fabrics and someone located what I was looking for and set it aside. Now was that so hard?!
I might be able to forgive Michael’s for not having the supplies I’m looking for because that happens after all. But these employees weren’t friendly or helpful. In my mind, a smile and a good attitude goes a long way…

I’m a regular to this Michael’s store. i do a lot of scrapbooking and this Michael’s is convenient. Always like the 40% coupon.
I haven’t had a horrible experience… but not excellent either. This is not the biggest, cleanest or most organized of the Michael’s stores in the Milwaukee area but it gets the job done.

To the blonde girl with a horrible pixie cut with dyed pink shit in her hair, which looks tacky even on Mars: «There is such thing as eye contact and a greeting when you are assisting a customer, both of which you have failed to execute. Also, I don’t want to hear about your babies, how big they are now, and what you are up to lately when I am buying my supplies, especially when you are talking to another cashier, completely ignoring me. I work at a customer service as well, but I am not bitter and resentful about my job, hence treating people like garbage. Please, learn some people skills or go to college and take some etiquette courses.»

Stopped in since i was in the area but would not do that again. Felt dirty and they didn’t have what i wanted. From now on i’ll got to store on Moorland. Couldn’t get anyone to help find what i was looking for

I Love going to Michaels and just wandering around seeing what fun stuff they have. I usually frequent other stores, and have no complaints about them. I haven’t been to this location in a while, and when I saw Kathy G’s review I thought, «Who in the world gives Michaels a 1 star?»
I have to admit, she was right on with the star. The place was a dump. There was crap all over the floors, and carts and boxes piled all over the store. It was like trying to manuever around some horrible hoarders house. And, I didn’t see any employees anywhere.
Any other Michaels I go to are clean, aisles are free of garbage and they definitely don’t have crap all over the floor. They may need to consider a change of management cause this is definitely not up to standard.

I walked through the overstuffed aisles to browse. The prices are pretty decent so it was fun to pick out different ribbons and silk flowers. The photo frame selection is incredible. It’s not the easiest store to get around in though. Even the overstuffed aisles aren’t that big of an issue, it’s the clientele. The rude people who let stuff drop on the floor and roll right over it with their carts is a shame. I felt like I was in a store full of thugs and miscreants with a bunch of apathetic employees who don’t care either.
I got in line to pay for my items and like every other time I’ve been in this store, there is one checkout open with a long line of customers. That should explain why the sales clerk is so crabby, but that’s not my fault and I think I should be treated better. I know that Michael’s will honor competitor’s coupons so I had my one Michael’s coupon from the Sunday paper, and two from competitors. The clerk disgustedly handed me back one of the competitor coupons and stated that they will only take one coupon from another source. No reason to get nasty.
I wish there was another store closer to home, I would definitely go there instead. After all, they do have some good prices.