Crew2

Crew 2 did a great job in replacing carpets! Excellent work! Very pleased! Fast service! Highly recommend! Reasonably priced!

The worst customer service I have ever experienced. I purchased carpet at Home Depot and their installation service is provided by Crew 2 in Minneapolis.
One room had old carpet that they had to remove. A second room had laminate floor that needed to be pulled. Their contract stated clearly that one of their team had to first come to remove the laminate prior to the installation appointment, and I paid for this labor. However, on the phone beforehand I was told that the procedure had recently changed and that the same team would remove the floor and then install the carpet during the visit.
The crew arrived at the designated time and, boy, were they surprised to see the laminate floor. Somebody else should have been there to remove it, the crew lead told me. He said this was such a stupid and obvious error because he doesn’t even carry the tools in his truck that he would need to remove the floor. So they did the one room and we rescheduled the other.
Meanwhile…a new and separate appointment was set to remove the floor. This guy showed up and he argued with me about how he’s going to haul away the floor pieces. Apparently he goes to removal jobs without a 2-​wheeler or dolly to haul. This wasted 20 minutes of my time.
On the day before the rescheduled carpet installation, I received confirmation calls from both Home Depot and from Crew 2. They wanted to make sure that this time things would go smoothly. This was reassuring.
The next day, incredibly, they never showed up. Home Depot called me four different times with updates («they’re on their way up from Eagan; you’re next»). But they never showed. Even more incredibly, I received a phone call from someone at Crew 2 asking me why they were scheduled to install carpet on this day since their records show that they had already installed carpet at my address. And then to top that, 30 minutes later I received a phone call from someone else at Crew 2 saying that he’s reviewing the day’s work orders and wants to know if I was happy with today’s installation. If I had written this as a movie script it would have been rejected for being too far fetched.
The job was ultimately completed 9 days after the original appointment. Because of their incompetence I had to reschedule my painting and furniture deliveries. This was an epic time waster.
Now I’m looking to install some new flooring and Home Depot has lost my business. I can’t endure any more of this torture.

I guess I have to pick a star
I hate this company. We saved up a lot of money to have hardwood floor installed in our kitchen. These guys did a terrible job. The installer did not put any leveler/​flattener down as instructed by the measurer. Our floor had spots were the flooring sank by ¼″. The first time he came back to look at it, he told us our refrigerator was too heavy. Eventually, we got a supervisor to come out and look at it. He noticed the problem right away. They scheduled a repair 5 weeks later. On the day of the repair, the guy never showed up. We got a bunch of excuses. We got the repair scheduled for the following week. The guy never showed up. I can’t believe this service. When the guy finally showed up, he fixed the worst spot never looked at any of the other spots needing repair. I will NEVER use this company for anything EVER again.

Hired as contractors from Home Depot to do my carpeting install.
They did excellent work and were very personable.
Removing carpeting is a nasty job– they did it with a smile. they then cleaned all of the nastiness under the carpet before even thinking of laying the new matting.
All furniture was moved and replaced correctly.
Very professional folks, highly recommeded.

Very unprofessional and rude. 1 guy showed up to install our entire main level hardwood floors. Questioned our floor trusses like he didn’t want to work. After 2 months of going back and forth with them and Home Depot we returned the flooring. Here’s the kicker, just got a call from them asking how pleased we were, I let them have it and the lady hung up on me. Stay classy.

I hired crew2 through Home Depot to install all new kitchen cabinets and counters. Home Depot did a great design job however crew2’s measurements were off on not one but TWO walls! Luckily we caught one of the problems before the order went in however the 2^nd wrong measurement wasn’t caught until the cabinets were to be installed. It already took five weeks for the first order, then had to wait another two weeks for the replacement cabinets. This of course is stalling the measuring and ordering of the counters. When the right cabinets finally came in they had they nerve to ask me to wait another week for install!!! It took almost three months to get this kitchen installed. In real estate, time is money and they cost me both. I am surprised Home Depot uses such an unprofessional company to partner with. This is not my first or last kitchen remodel, next time I will NOT GO WITH CREW2!

NOTE: This review is for the Crew2 Inc people working out of Evansville, IN
We are purchasing a kitchen through Home Depot in Jasper, In. Their installation service for kitchens and baths is Crew2, you don’t get any other choices other than hiring someone yourself or DIY.
They sent out a man, T. K., to measure our kitchen for 49 dollars. Upon his arrival, his mouth started flapping and it never stopped the entire time he was there. If we told him some kind of pertinent information about the kitchen or house, it was in one ear and out the other. While he learned almost nothing about our home and what we wanted, we learned tons about him:
* He’s served two tours in Iraq. (Thanks for your service.)
* He’s got kids and grand-​kids
* He’s built homes in the past and has done developments, one of which is kids live in.
* He’s worked at Toyota and was a disgruntled employee there for several years and does not like Toyota, with a long-​winded story about a bad day there.
* He knows exactly how to hang a door and told us how to do this (even though we had just shown him one which we’d hung ourselves to perfection.)
There’s more, but by that point my eyes had glazed over and I just wanted him to leave so I could get on with my day.
At one point, he informed us that since we’d chosen to lay the flooring all the way to the wall, the workmen would be sawing that part out as the cabinets were not allowed to go over flooring. (There’s two opinions on this). He also asked which kind of flooring we used (and he wrote this down, we thought) and we informed him it was solid wood and we used 2″ nails with a pneumatic nailer. We even showed him a sample of the wood so he could see the construction of it and the nails and nailer.
Finally, he left with our measurements and info. Or did he?
As it turns out, NO. He told Home Depot that we put in a floating floor and it was laminate. WTF???
He also measured the distance from the top of the window to the ceiling wrong which caused us to have to make another 1.5 hour (one way) trip to HD in order to have a re-​design done. He wrote down 9 inches and the kitchen designer said they could not put a cabinet in that space. It was actually 16.5 inches and I verified that when I got back to the house. I also informed HD that the flooring was solid and they let me know that it would not require being cut out if that was the case.
By this point, I was pretty angry and I didn’t trust ANYTHING about Crew2.
So, once HD was done with the 2^nd design, T.K. came back out to flap his gums some more and do a final measurement. Again, he talked the entire time and tried to ask questions about my private life as well. What do I do for a living, how long have I lived in the area, what were my plans for the house, etc… NONE OF YOUR BUSINESS. You are here to measure and leave, nothing more. ONE JOB, that’s all you have to do and you can’t even do that right.
Then he «discovered» some incorrect things about the design by HD (this is his favorite tactic, he does no wrong, it’s all someone else’s fault) and placed a call to the designer. In return, she had to re-​design the kitchen for a third time because apparently he had mis-​measured the length of the kitchen and she set it up wrong BASED ON HIS MEASUREMENTS!!! Thankfully, I didn’t have to make another trip, they sent me the designs via email.
Then came the installation price from Crew2. It would be nearly $ 3500.00 for the installation, over half of the price of the entire cabinet purchase.
Before I would agree to that, I came to Unilocal and other sources to see if Crew2 had gotten bad reviews like my gut was telling me. Sure enough, bad reviews everywhere.
My answer to Crew2? NO WAY. I’m going to DIY this kitchen and not going to let them step a foot into my house.
WARNING: STAY FAR AWAY FROM USING CREW2, they are bad news!
UPDATE: 7÷16÷14:
Well, the 2^nd professional measurement was WRONG again! Unbelievable!!!
We’re on our FOURTH kitchen design. All the cabinets came in June 10^th and one entire wall of cabinets does not fit. Home Depot is nice enough to redo that wall for free and let us keep the spares. However, Crew2 wriggled out of any responsibility for mis-​measuring and wants nothing more to do with this problem. Typical! Believe me, you’ll be much better off measuring the kitchen yourself and taking those figures into Home Depot. There’s zero need to get Crew2 involved at all, they’re nothing but money-​grubbing snakes who slough off any complaints and get out of being responsible for anything.

After a kitchen remodel job upstairs and a basement that completely flood, we were in the position to re-​carpet the entire house. Crew2 Inc was the company that installed it. From the measuring through to the installation, everyone we had contact with were personable, professional, knowledgeable and communicated promptly and clearly. Everything about the entire process was easier than I had imagined it would be and faster than I had hoped.
Knowing our basement, with all the cutouts, corners, closets, and unusual sub-​floor terrain, the install was fantastic! They did a beautiful job everywhere.
Hopefully no more flooded basements are in our future, but if it would happen, I’d call Crew2 Inc. in a heartbeat to get the job done!

Crew2 was contracted through Home Depot to install carpeting in our finished basement, a bedroom and our stairs. The installers were polite and friendly. They were very conscious of our wants and checked with us throughout the process when it came to options — how the carpet was laid on the stairs, where the seams were placed, what we wanted for thresholds, etc. We were given the opportunity to review the install before they left and received a follow-​up phone call within the week concerning our experience. We would definitely use Crew2 again!

Contracted through Home Depot to do a Exterior door, on Dec. 11^th, paid $ 30.00 for the measure. They just can’t seem to find time to come measure the door. got feed up today and asked for a refund and going with Lowes, Sorry Home Depot, you need to find a better place to partner with.

They are AWFUL. They were contracted through Home Depot to do a complete kitchen remodel for a house my mom bought. This included initial demolition, new wall and installation of door frame, installation of cabinets, appliances, new electric and plumbing, new floor installation, removal and placement of windows, and exterior stucco repair where windows were swapped. We worked with multiple contractors throughout the remodel of the house (several other projects going simultaneously). Crew2 was absolutely the worst experience we ever had, which was VERY unexpected. We were used to hearing horror stories about private contractors. These people are used by Home Depot, which is a big box. They’re supposed to be held accountable. These things never should have happened. We now wish we would have gone with a private contractor instead.
It took months for them to start the project. As the process progressed, there was a constant failure to communicate the status of issues and lack of responsiveness. we never knew what was going on. They didn’t follow the calendar they had provided, eventually just doing things whenever they pleased.
Here are the many things that went wrong:
Destruction of molding to door frame. They chipped it so badly that is was unbelievable. We were told that we would have to find someone else to repair it.
Improper installation of flooring. Their were huge gaps between the new floor and the actual cabinets. You could actually SEE the old flooring underneath. We had to call them and make them come out and look at it. They did repair most of it, though there is still a gap between the entry way and back exit that they did not fix.
Improper measurements and installation of cabinets. The freezer door wouldn’t open from the bottom. They just left it as was until we called them and asked them to fix it.
Failure to repair the stucco on the exterior of of the house after window replacement. We’re STILL waiting, despite contacting the project manager over a month ago, who reassured us that it was going to happen in a few weeks. This was typical with Crew2… Lot’s of talk with no action. We finally had to escalate our concerns to Home Depot before we could get anywhere. The insulation where the stucco is supposed to be has been sitting exposed to the elements all winter and the first part of spring. Still no response back from Crew 2 as to whether or not they’re going to bother to finish the job we paid for.
Broken doorbell. They just left the case off of it as well, assuming we wouldn’t see it because it was above the cabinets.
I just want them to come in, finish the work, and be done with them. The experience has been absolutely appalling.

Not only did Crew2 bend over backwards to make a same day installation happen, but they did a FABULOUS job. The plumbers were quick, efficient, professional, and all-​around awesome.
To recap: same day install, great pricing, pro-​style service. What more can you ask for in a plumber? Nothing!