Detailed Management

I’ve lived in a DMC-​owned apartment for the last year, and the management has been TERRIBLE.
In the 1 year that I’ve lived here, I’ve paid my rent on time every month. Yet, they’ve claimed two times that they didn’t receive my rent, and was subject to paying late fees. A friend of mine who lived in the same building also had the same problems. All it took to prove them wrong was sending the management a bank copy of my cashed cheque. It’s not a BIG hassle, but it’s a stupid hassle that I have to take care of because of their incompetence. I lived at my previous apartment for 3+ years and they never; not once, screwed up processing rent.
This past summer, my roommates and I witnessed 2 people tear the fence out of the ground behind our apartment complex and steal the bikes that were attached to it. The management sent out an e-​mail, paraphrased as «Please do not lock your bikes up to the fence. Last night the weight of the bikes caused the fence to fall down. Please use the bike racks». The management blatantly lies to its tenants.
The response to maintenance requests has varied. Replacing broken blinds and other fixtures usually happens within 2 days, but things like broken air conditioning and clothes washers/​driers took 1 – 2 weeks. Now that I think of it, why were our major appliances in such bad condition in the first place? That stuff should be checked and fixed whenever new people sign the lease.
The DM Companies outright lie to their tenants. They don’t take their work seriously, and leave it up to the tenant to fix the mistakes of the management. People who don’t have prior renting experience are more likely to pay for any mistakes their management makes than those who have rented before. The DM Companies rent most of their property to college students, who, coincidentally, have no prior renting experience. You figure it out.

Detailed management has expanded with a huge new complex in Dinkytown… apparently expansion isnt agreeing with them — we’ve had 4 new managers in as many months… and contacting them no longer feels easy… you call them and they say they’ll make a note…

Living in a building owned by Detailed Management was hands down one of the worst experiences of my life. I don’t even know where to begin with this review. I wish I could give Detailed Management negative stars.
First off, we signed a lease for a three bedroom apartment, but after moving in we were informed there were only two bedrooms and we could not have three residents in the apartment. When we showed them the lease, they said we had been told verbally there were only two bedrooms. We were ultimately able to move out early because they broke the contract with the bedroom situation.
Secondly, there was an absurd amount of repair issues. I’m taking dismantled smoke detectors, holes in the floor, a mouse infestation, etc. We had the city inspectors out twice, the first time they found several fire code violations (seven, if I remember correctly) and the second time they gave a warning to Detailed Management that the heat was too low. On the rare occasion a repairman was sent, they were always unprofessional and would take days to finish a project, leaving all of their supplies lying around.
My neighbors had it even worse off. They had broken windows that were never fixed, and squirrels ran through their apartment all the time!
I was always horrified at the amount of junk management kept in the courtyard, including dumpsters and old appliances. The fire lane was almost always blocked with some sort of service vehicle or another.
I remember once the rent due date fell on a Saturday. While I got the rent check to their office Friday night, but it was counted late and I was charged a $ 50 late fee, which seemed absolutely absurd. I’ve never known a management company to count something as late if the due date fell on a weekend.
When the problems started getting really bad, I did seek advice from an attorney, and carefully followed her instructions to not mention any sort of legal action and be as friendly as possible to Brad and the other staff. I never made any sort of threats, but when they responded to my e-​mails they acted like I was being super threatening and unreasonable. I felt so awful.
We never got our $ 1200 security deposit back, but at that point I was so thrilled to be away from Detailed Management, I didn’t bother dealing with it.
I honestly can’t believe these people are allowed to operate. I hope you run as far away from this company as possible and never look back. I just can’t stress enough how unprofessional and slimy these people are.