Enterprise Rent-A-Car

If I could give no stars I would. Worse car rental experience ever. Car died in parking lot of hotel and left my wife and I stranded. It was eight below zero. We called Enterprise and was told there would be a $ 49.00 charge to send help. Turns out the battery was dead because rear door hatch failed and lights apparently stayed on over night. I tried to explain this to Lindsay at counter and she hung up on me. I called back to the roadside assistance people and explained what happened and that I had a flight to catch. They told me it would take two hours and if I left the car I would be responsible. Rented me faulty equipment then tried to extort money and leave me stuck in sub zero temperatures! I will never use this company again.

Service was excellent! Fast and easy process as usual, decent rates, I was left with a great impression and plans to use again.

For years Terminal 2 was great. That was the only way I flew to MN. Since they have the new car rental location it has been awful. Only one person working, with a long line. There has to be an easier way! Please streamline !

I am really torn on whether to give one star or two. I made reservations for my wife to get an SUV at this location.
The pluses, the car was fine: it was clean, it ran, it had low mileage.
The minuses, my wife knew that she didn’t need to get insurance from enterprise and told the agent we didn’t need it (my AMEX actually charges us $ 20 per rental and provides complete $ 100k for all classes of coverage (collision to comprehensive)). However, through a series of hard-​sell tactics the agent bullied my wife into agreeing to pay $ 20/​day for additional coverage, despite her complaints and indications otherwise. Basically, refusing to let her have the car we had reserved unless she agreed to sign for the extra insurance. Standing there with a pile of luggage and two small kids she was in a weak position and in no position to go elsewhere, and had to back down and agree to pay the extra $ 20 per day (which essentially increased the car cost by 30% for nothing).
So to those who want to reserve a car here. Be sure to add an extra $ 20 per day to your reservation or be prepared to go elsewhere and call their bluff.