We called on very short notice to clean a rental unit and they accommodated our request. They cleaned the unit very thoroughly and talked us through the whole process. They listened well and were very open to our needs. Thanks!
Karen S.
Évaluation du lieu : 4 Minneapolis, MN
We keep a relatively clean house, but honestly unless it can be cleaned with a swiffer, Mrs. Meyers all purpose cleaner and a paper towel, we don’t deep clean on a regular basis. So, I contacted RTC on the advice of a good friend who also uses them. David came out for about a 10 minute visit to look at the house, discuss what they do, and provide an estimate. He did tell me the first cleaning might take longer as, basically they need to deep clean all the stuff we’ve ignored the whole time we’ve lived here. Scheduled the appointment for last Friday. Brother Daryl and a crew of 2 very polite employees arrived right on time(take that, Distinctive Cleaners!). BF and I were finishing getting ready for work, and the crew got started immediately. I knew we were in good hands when they brought in more cleaning supplies/equipment than I’ve seen in a long time, and when we walked through the kitchen, one crew member was on a ladder cleaning the top of the fridge. They also put covers over their shoes, which was a nice touch. They did a great job. We came home to a spotless home. They even cleaned the inside of the oven, which I wasn’t expecting. They clearly moved furniture and cleaned behind couches/beds, etc to thoroughly get to all of the nooks and crannies around the house. Spoke to David today to get the amount we owed. He reminded me that this was a first-time, and more in-depth cleaning, and then quoted me an amount substantially higher than what he estimated. I questioned this(honestly, I wouldn’t have agreed to have them clean the house if the estimate was what he quoted me), but we had a nice conversation and agreed to meet halfway, which was fair. I set the parameters of what I’d want to pay going forward, so I think we’re all set. Lesson learned — if you use RTC(and I do recommend them), get a firm estimate or at least a range, and make them honor it. David and Daryl are nice guys, and easy to work with.