XFINITY

Rampant traffic-​based throttling and deliberate network congestion
Piss poor CS reps that seek nothing other than to distract and deflect
Low quality modem/​router combo that costs $ 10/​mo
300GB data cap plus $ 10/​mo for each 50GB after that — which is garbage cause it costs less than 2c per GB to actually carry that data
If you can get charter, mediacom, cox, TWC, literally any other cable provider, do that.

Be aware of contracts they place on your account!
Last year, I called to see if I can lower the rising TV service price. They offered me a TV service that lowered my bill by some $ 20 per month, BUT, without telling me this was for 2 year contract. After a year later, the prices are rising again and I called to see what I can do to lower the bill. The rep tells me I’m under a contract and cannot change it. I asked him to show me the contract and he says I need to hire a lawyer to see it. WTF Comcast.
On top of their sneaky contracts and poor and down-​right a-​hole customer service, they don’t deserve your business.

When we got Comcast installed at our duplex, they got our initial order wrong. It took twice as long to set everything up because of that. The man installing our internet said that basic cable would be included as he was setting it up. I later realized that «basic cable» is charging my account about $ 17 more. Plus, the installation fee is insane. Everything is over priced and not worth it to me, and to add onto that, their customer service is ridiculous. I tried to call and discuss my bill, but instead was on hold for over 50 minutes, then it cut out. I proceeded to try and online chat with customer service, where she never actually listened to my questions, but instead tried to sell me upgrades. Really?

Horrible! They tried to scam me out of over $ 400.00 for one month of Basic service. The issue was eventually resolved with no help from them. NEVER EVER AGAIN!

Just canceled my cable due to over priced. The lady asked me when I would like services to be canceled, I said today. She said ok you’re all set. I had to ask about returning the equipment and how long I had till it needs to be returned. I have to find an xfinity store to return the equipment and I have 10 days. This Is ridiculous, the closest store to me is 30 minutes away. When I was with century link they sent me a box with prepaid labels. The lady also did not let me know what equipment needs to be returned, what the penalty would be if it is returned after 10 days, when my bill will be reflecting this change. Horrible service. I should not have to ask these questions, it should be their job to let me know. Never again. Unfortunately we don’t have any other company to choose from, for internet service where we are but once we move I will never use comcast again.

I checked my online banking to find that Comcast/​Xfinity had added an Internet Blast service to my account without my permission at a charge of $ 12 a month. They added the service back in February and sent an email out in September to let us know about the new promotion. No where in the email does it say that we were being charged. We have paperless billing, so the only way we noticed was to check our account. When I called customer service, I was disconnected 3 times after going through about 10 prompts. After finally getting through, they refunded me the charges from February, but didn’t admit any guilt or answer my questions on why they charged us for a service we didn’t sign up for. I asked to talk to a manager, but she was in a «meeting». I left my number, but am not holding my breath they will call back. Horrible customer service! Not sure how their policy is legal.

The way I got my money back was to challenge the debit as soon as it posted. Classified as «Paid for a service that was not received.» Here was the real issue, when you offer a service and have no way for a customer to reach you after you have run off with the payment… yet, you can have an internet service that is just strong enough to take a payment… there’s a problem. A credibility problem. That was the fastest I even had my money returned. MN, we need some new players through out the metro area…
My bank… they get 5 stars for this one.

How can there not be competition putting this company out of business!!!
I’m not even a customer yet and it is still one of the worst companies I have EVER dealt with.
I just spent 61 minutes on the phone because they couldn’t process my order due to someone else having an account at my address 3 or more years ago. ACK!
Once they clear up that problem – with me on hold the entire time – they tell me they can’t honor the package I signed up for at Best Buy. Instead, I could get the same package for $ 15 more dollars a month and it would only be honored for 1 year instead of 2. Would I like that? Or how about some wireless security? Or telephone service?
Um, no?
Don’t have second parties selling your product if you can’t honor the products that they sell.
FAIL. FAIL. FAIL.

I’d rather poke hot needles in my eyes than call these guys!!!
I had to change my IP address. Easy, right? Not for Xfinity/​Comcast!
1. First call, hung up on me after talking to the second department.
2. Second call, asked me to verify my information FOUR times, transferred me to the wrong department twice, never got my new IP.
3. Disconnected me before I could take their customer service survey.
4. Problem never solved, wasted a lot of time, got me to hate them even more.
I pay $ 180 a month for THIS???

Just canceled my Comcast services and it was LIBERATING. Comcast is extremely overpriced. It is affordable for your first year as brand new customer and you are a college student. We had pretty decent internet for $ 35/​month. After our year was up, the cheapest thing you could go to was $ 69/​month with cable. The customer service agents are nice people, but give you the run around. Also heard through the grape vine that Comcast is doubling its current speeds in the next two days, however before I mentioned that I was canceling my service no one knew about this. When I told them that I was canceling then they somehow remembered that this was happening and used it to keep me as a customer.
If you are a Minneapolis resident, I highly recommend switching to US Internet. It is fiber internet that runs through an Ethernet port. It is a flat rate of $ 29.99 with not hidden fees, promotions, and the whole Comcast crap. All you need is an Ethernet cord and a router!

Only utilizing internet service and I’m supposedly paying for the upgraded service (25Mbps).
1) Consistently cannot use wireless. Comcast only guarantees speeds for wired service.
2) When even the wired connection fails and they then send someone out, they allow appointments for times when the technician cannot access all required areas and then blames everything except Comcast’s own potential problems with their service. Interestingly enough, we consistently have issues when their offices themselves are closed (early in the morning and late at night). Perhaps they’re right — my phone, iPad, AND computer must all have a problem — it cannot be a Comcast problem.
3) I’ve called to try to get issues resolved at least, at the least, twice a month for the past 3 months. After 25 mins on the phone and them resetting something, my internet works again.
It baffles me that I’m in 2015, paying for «premium» internet service and I spend 30 mins trying to get a page to successfully load. And it’s more frustrating to recognize that for now, I’m to blame for paying them for this very disappointing, less-​than-​acceptable service. Since I’ve been able to write this review, 1 star it is.

I loath having to give them 1 star!
Last week I was called to make a payment. After discussion I told the Rep that I was driving, could I pay them when I was home & online. He said there was no hurry as it wasn’t due till the 19^th!
I made a note of this. Today, the 15^th, service was interrupted. I couldn’t pay online and therefore paid by phone including a phone fee.
Fiber optic now available and I can’t wait to change!

How is Comcast so bad? I got their X1 package and it is awesome until it just sucks. The receivers always freeze. The internet is so lousy my 4G connection is 50x faster than my 50mbps. I can’t wait to move so I can get direct TV again. Those commercials can’t be any more true. Stay away from this monopoly
And to go back to the time when I ordered the service they decided not to show up and cancel everythingafter scheduling 3 appointments and never showing up

I seriously think people are over reacting when it comes to Comcast. They are definitely a little pricey, but I’ve been with them for several years now and not once have I ever had any sort of downtime or speed problems (I check speeds regularly).
I don’t use the TV much, but when I did I had to call customer support to get it set up. The lady on the other end of the line was pretty cool and we chatted about movies and such while things were happening (sending signals and waiting for reboots and stuff).
In the end, everything worked, I said thanks and that was it.
I play online games, watch HD Netflix and weekly video podcast and there has never once been an problem with my internet or service and have never encountered an asshat customer service agent either over the phone or in the store (the one in Richfield is where I go).

if you can, go with anyone else. they will add things to your bill, overcharge you and treat you like shit. Fuck Comcast’s filthy asshole with a splintered piece of kindling

3 different techs told me 3 different things over 2 hours. The last was the only decent tech but I still wasted 2 hours only to be told they sent me defective equipment.
I had to tell one tech my phone # 3 times. He asked for it, then said he wasn’t ready then seemed like he was completely inept.
I couldn’t call them back to order the new piece as they said they would force me to trouble shoot again.

WORST CABLE SERVICE PROVIDER — COMCAST:
1. It took me the entire day waiting on the line to have the self-​install cable box equipment for home.
2. I got home and self-​installed the equipment because the lady on-​the-​counter told me that my home had an active Comcast line before. I called 1−800-COMCAST or 1−800-XFINITY and the guy on the phone told me that there might be a problem on the cable box.
3. In the afternoon, I went back to the Comcast Service Center to have the cable box replaced. Then I came back home. (SUCH AN INCONVENIENCE!)
4. I self-​installed the cable box as it was instructed in the manual, called the phone, and now told me that there might be a problem on the line?! SO THE GUY ON THE PHONE TOLD ME A TECHNICIAN WILL COME WITHIN THE DAY… Almost felt relieved
5. Next, I waited for the technician as it was promised… NO ONE CAME! I called back to the 24-​hour Customer Service support and got a reply that my schedule would still be next week! And it was processed on their system that I’ll be charged with $ 40 of which I didn’t know!
WORST COMCAST EVER!

There was a while that I had gotten rid of Comcast because of the prices. Yes, they’re expensive. I had given another company a try, which turned out to be a huge mistake.
Even though Comcast is expensive, they’re reliable. I am given a lot of options with cable and internet (I don’t use their phone set-​up). This company works well for where I live. I have not had very many problems with them. Anytime I’ve had an issue, I’d call their hotline, and the problem was solved. The hotline people are helpful anytime I need them. Considering the good service and good quality, I don’t mind paying a little extra.

Had the unfortunate luck of my internet dying yesterday and having to call their customer service team. I say «having to» because, I’m in the industry, I went to school for this «tech stuff» and my entire career revolves around working with routers, switches, firewalls etc. Needless to say, this isn’t my first rodeo.
Yet… I know nothing and was treated like an inept moron from some — calm down, refrain from profanity laced tirade — customer service service gal off in in some distant land.
Alrighty, I get a text while at the office that the internet is down at home from my brother. Cool, no worries. Tell him to power cycle it, all that fun stuff. Still nothing. Tell him to send me a pic of the modem itself. See the power light is solid, DS is blinking. Bam, I know it’s an outside issue where they can’t connect to the modem. Tell him to try a manual reset with the button in back — nothing. Unplug the coax, let sit for 30 and reconnect — nothing. Now I’m getting a bit flustered. Unplug the coax, take out the battery and unplug from the wall for 10 minutes. We wait. Nothing. No worries, I’ll be home in a couple hours they can live until then with no internet (I know, can you believe me making someone wait with no wireless or internet for a couple hours, I’m a monster).
Get home, look things over, grab my laptop and direct connect to it to see if there is anything at all coming in — nothing. So, I now know it’s network all together not even hitting this box. Check the outage reports from work on my phone to see if anything is reported, strangely, nothing for my area (sorry New Hampshire, I seen your outage for the day).
Now. It’s time. My hand is forced and god hates me, it’s time to call. Wade through the menu to get to customer service, then get put on hold. Confirm my account and all that fun stuff. Finally, 8 minutes later (thank you timer on phone), I’m actually talking to someone about the issue. I tell them everything I’ve done, the DS light not being solid, and them having a network issue coming to the box.
She tells me, unplug the modem and we’ll try that. I tell her, I’ve done that, in more ways than one, powercycling was the first thing performed. Silence. Then, «ok did you unplug the modem yet?» My brick wall is looking mighty good to try and splatter my brains on now. To move things along, I say yup,
Told to plug it back in and all that fun stuff. Tell her I did it and we’re still stuck at DS blinking. She then says the obvious… «oh, we can’t connect to your box must be a network issue.» Huh, you don’t say. Mind you, I’m now about 15 minutes deep into this call now. She tells me to unplug the coax cable from the wall and the box for a bit. I’m preparing my noose at this point because this is just god awful and nobody should need to go through this.
Tell her it’s unplugged and we go through that hoopla. Plug it back in when told to, ya know, like a good little puppy, «oh still no network connection to the modem.» I’m now texting people to hit me with my own truck.
Ask when they’ll have someone out… looks like we have Tuesday is the soonest. I look at my calendar, see that was yesterday. Really? Almost a solid week? I ask if there is anything sooner, considering my job relies on me signing in from home and that requires an internet connection. She then says, can you do Saturday appointments? Now, why on earth wasn’t that option presented prior?
Needless to say, I agree to Saturday. End the call, nearly 25 minutes later, and feel like I need to play GTA to get some mass murder rage out.

Top Three Things I Hate The Most:
1) Racists
2) Traffic jams
3) Comcast
Before my new living arrangement forced me to switch from CenturyLink to Comcast, I read up on the various news outlets lambasting the company’s well-​documented and awful customer service. After dealing with them for about a month, I can verify that they absolutely suck monkey butt. In other words, if the company morphed itself into a human, I wouldn’t hesitate to «This is Sparta» thrust kick the person’s face into a hellish lava pit filled sharks with lasers attached to their heads. Why? Well, where do I even begin?
*****
Complaint #1: Their In-​Person Customer Service Is Incredibly Inept
Since my building has a contract with Comcast, each resident can pickup the modem, router, cable box, and other internet and cable related things for free at one of their distribution and service sites. When my girlfriend brought their products home, they only included some crappy modem, the right cable box, and no router. So, we bought one, hooked it up, and the speed and connection simply sucked. This was the very first day of «using» Comcast, and there was already an issue.
Complaint #2: Their Customer Service Telephone Line Is Equivalent To Throwing Yourself Down The Stairs Onto Gigantic Porcupines And A Million Shards Of Glass
I called customer service, and after spending an hour on the phone with not one, not two, but SIX different agents, I just about lost my damn mind. The last guy, who supposedly works in their Wireless Department, outright told me, «I’m sorry, but I cannot help you with your problem, because your router is on the wrong channel.» (Bullcrap.) I asked him what he meant, and he said, «I’m sorry that I can’t tell you anything more. I’m just in the Wireless Department.» The Wireless Department can’t help me with my wireless? @$%#&*! Okay. Then, he arranged a technician to come out to my place.
Complaint #3: The On-​Ground Technicians Think Their Own Customer Service Is A Joke
The next week, a tech finally arrived to help sort out my issue. When he glanced at my router, he said, «They should’ve given you a modem and router hybrid. Not just a modem.» He then said, «Sorry, our own customer service sucks.» Comcast, your own employees talk crap about you. Not a good sign… Anyways, he was cool, helped out with my problem without wasting any of my time, and left within twenty minutes. I’ve also had a different tech come out a couple weeks later to connect my cable, and he did a great job. The techs are cool, yo.
Complaint #4: Really Crappy Hidden Costs
What. The. Eff? What I didn’t realize is that despite the building having a contract with Comcast 1) charged us for our router and modem that we should’ve gotten for free and 2) charged us $ 75 for each tech visit without telling us. If the company’s awful in-​person customer service didn’t mess up in the first place, I wouldn’t have had to call customer service and have a tech come out. More importantly, one of the many reps that I talked to should’ve mentioned the cost for someone to come out.
In conclusion, if there is another option available, YOU MUST CONSIDER CHOOSING AN INTERNET AND TV SERVICE PROVIDER OTHER THAN COMCAST!
The evil people that run this company need Jesus, because these hustlers have no ethics.