Best Buy

The service is terrible. I come in and have to ask get helped in order to pick up my three month old tablet that was a warranty item. I am now standing in line and at the earliest going to get helped in 15 minutes just to pick up my computer. Worst system and needs to be changed. There are numerous employees who are department specific doing nothing and cannot assist in other departments. So, since geek squad is understaffed only one customer service representative can help customers forcing you to wait and unnecessary amount of time for even the simplest of items. Terrible service that needs to be fixed. If you have a repair that is a warranty issue you should be able to pick it up on demand without having to wait and unnecessary amount of time.

I have been a rewards member for eight years. I used to be a chauffeur at the San Francisco airport so I had the convenience of driving all over the Bay Area, each and every day.
There are about 17 Best Buy stores surrounding San Francisco Bay, and whenever I would drop off my passenger/​s near one, I would stop by to look for the «best buys»; open box electronics. I have furnished my entire 7.1 speaker home theater system by finding open box sale items which were between 40% to 50% off the unopened box price. It would have been impossible to furnish my entire system, with open box items, if I had just one store to shop in.
My point is, I have been to many Best Buy’s, in several states. I just visited this Best Buy yesterday, and I can say everyone was friendly. From the time I walked in the door until I left the store I received the same level of customer service I have experienced in the other stores.
This first visit I only ended up buying an Xbox game, but I will continue to do all my shopping at Best Buy because they have good prices, great customer service, and great selection. Bigger cities of course have bigger stores and much larger selections, but I think Minot is fortunate to even have a Best Buy, so I was pleasantly surprised to find one here. Also when I want something, I want it now and I’m too impatient to order it through the mail. So I like to walk into my neighborhood Best Buy store and walk out with it.

Well. Minot customer service strikes again. Thanks to a woman named Amelia. I will never step foot in this particular best but again. Pretty much secured the fact that will be using amazon for all my electronic needs
She basically made it feel like I was inconveniencing her even though it is her job to be inconvenienced. Went in for a cut and dry situation. Didn’t try to ask her manager for help. Even though if you look up my rewards and I’ve spent quite a bit of money with best buy. That didn’t matter. Don’t waste your time. Go try the product out, then buy it on amazon. You thank me later. This place is a joke.

If I could leave zero stars, I would. I refuse to go to this establishment any longer due to several reasons.
You can walk into this store and stand in one place for an hour without having anyone ask if you need help with anything
if you do actually catch one of the store clerks, they either act like they are too good to help you, don’t have a clue, or try to sell you something completely different then what you are looking for (someone tried to sell me a $ 2500 projector when I was looking for a wifi dongle)
Things are overpriced as compared to other stores
I have seen larger selections of items at a convienince store
Return policy is horrible