Petco

like any other petco, except they have a very small selection of fish. and just about every time I go in half of their fish tanks have a sign saying «fish under observation not for sale» that either have a fish floating at the top of the tank, or fish with horrible fin rot… and when I went into the store a few days ago, all the lights were turned off in the fish tanks, almost like they don’t want you to see or buy their fish.
so if you’re looking for fish at a pet store, go across the freeway to petsmart. other than that, this petco: ⁸⁄₁₀

Had two pretty bad experiences at this location with getting my dog groomed. Made appointment but it still took them 4 hrs the first time and the second time they disnt even brother clipping the dogs nails. I can tell they dont give a rats ass about their jobs shows in the work theyve done. I shouldve learned my lesson the first time but figd it was a fluke, nope the staff in the grooming dept suck. Dont recommend you take yoyr pet unless you want ti tramatize it.

No stars for this place ! Had a return with no receipt and was treated like a criminal.
Waited for a almost a 45 min for them to research my purchase… Horrible management and customer service.

So I walked in there hoping it was like every other pet smart and I was so dissapointed in how messy it was! I could barley find any thing and on top of that they didn’t have half the selection of the petsmart right across the way. I asked this lady behind the counter if she had a certain type of collar and she proceeded to give me a lecture on how aweful the collar was for my dog. I got upset because she started to tell me that I didn’t know anything about dogs and my dog wasn’t trained. My dog was sleeping in the cart… She looked like she was a crazy cat lady and I didn’t appreciate her telling me what was best for my dog. I will never go back there and I don’t recommend anyone waste their time on such a terrible place.

Took my dog to get groomed. Felt like I was pressured to add extras to the bill. Shampoos, dog food, and etc. If didn’t add the extras my dog was not gonna look good! Poor management. Time to move along.

A+++ for the grooming department and sales people in general. Everyone was super nice and friendly!

A few months back we took one of our cats to this groomer and he came back so soft, clean, pretty. We took our cats back to the groomers here and it was awful. We took two cats one day and two the next. Well, the first two came back covered in dandruff and so greasy. We didn’t even send them there dirty; We just wanted to pamper them. The next day the other two came back looking the same. The cats were not soft like they should have been, they smelled the same, one cat even came back greasy on his lower back. The one that was greasy on his lower back I figured wouldn’t be able to be groomed that well, but I told the cat groomer to call me if she couldn’t handle him. He is very skiddish. when people move towards him too fast he either runs or cowers down. I, honestly, think she didn’t groom him at all. I would not recommend this place nor would I go back.

Worst customer service I’ve encountered, & from the store manager! She had a bad attitude to begin with.
I recieved an email with a 50% off the treat bar & thought it was a great deal. when I got to the register and about to pay the manager said I couldn’t use my coupon because it had to be printed… never have I had to print any coupon out, and she stated that I had to print the coupon in order to recieve the discount. First of all, I don’t see why you need to waist paper? Everything is green now isn’t it? Second, then why send the email? Why not send it in the mail?
Clearly, she doesn’t enjoy her job, she didn’t even say it in a polite way. You could totally tell she was not happy with her job. She should consider looking for a job that makes her happy.
FYI petsmart takes any offers through your phone. it only makes sense since they’re sending it to you’re email.

I’ve been coming in here a lot lately for the last two months. I’m learning how to start and take care of an aquarium, so the staff has been seeing me sometimes once a week.
I bought a very handsome Rose Pedal Betta Fish from here and most of the aquarium stuff as well. Since I’m new and not wanting to mess up at all, I ask a million questions. I’ve dealt with Austin and Toni the most. They always have a smile and great attitude to help me with questions and concerns. This is why I always come back here because they are friendly and also know what I have. They always ask how my tank is doing, even if I’m not there for that reason.
Only reason I gave ⁴⁄₅ is because they are sometimes short staffed in the morning/​afternoon so I will have to wait to be helped for sometime, sometimes. It’s understandable because everyone is at work at that time, so I don’t hold it against them.

I’m here almost every week. We bring our two dogs for «puppy playtime». Which is a great way to socialize any dog. One of my dogs is almost 2yrs, and it’s been helping her. We even paid dog training with Sarah for our then 4 month old Rottweiler, Xena. I had tried training Xena since I got her at 3 months old, so she knew a few of the basics like sit and down, but working with Sarah has helped tremendously in being able to communicate with my dogs. Sarah is very approachable and very easy to talk to. I would recommend both Puppy playtime and dog training with Sarah.

Never buy Fish here. There is an employee that is a young female with an ombré that would not sell us fish because I told her I had 2 gold fish. You are not on commission. And its none of your business what I have in my 60 gallon tank. All you can do is suggest. This chick lost you guys business and I’ll tell everyone who wants to buy fish here not to because of your rude employee

The salon is under new management and will take good care of your pet. All the store associates are friendly and helpful.

If you’re looking for dog draining, read this:)
I’ve read the other… Not so great reviews. And while I can somewhat relate, I’ve had decent experiences here for the most part.
There have been times where I’ve walked in and not been helped by a single person, others where I have. However, overall the place is clean, and when someone does help, they’re friendly and knowledgable.
I signed my dogs up for a beginner training class with Sarah (only $ 180 for the pair) which was reasonable compared to petsmart ($ 160-​ish each), and to a few other places… Anywho, Sarah is awesome, she is funny, knowledgable, and nice. Most importantly, she is great with my dogs.
I will probably be getting more training sessions with her. My dogs are doing much better. But there’s always room for improvement:)

DO NOT GO HERE!!! Go to PETSMART across the freeway in the Target shopping center! Went here recently to grab a few things. Spent a good 30 – 45 mins looking for items, NOT ONCE was I approached by an employee offering assistance. No one walking the floor helping any customers, instead they like to gather up front to bulls**t and play on their phones.

This PetCo gets 5 stars because of one thing or should I say one person and one person only… Ashleigh! Our dog is, how do you say, uncooperative with groomers, but Ashleigh «dog whispered» our labradoodle and we’ve been going to her ever since.

I took my Maltese there for the first time yesterday, and will NEVER go back! I dropped him off at 1pm and he was not ready until 5:30pm! WTF!!! What could possibly take so long??? I stopped by at 3:30 to check in to see if maybe his grooming was done. When I entered the salon, there was one person cutting a dog, and another person just sitting doing nothing! No other dogs in sight… not even my dog! They said that it would be another couple of hours! I’m not sure how they are able to get away with this type of service! Never again!

I was so hurt and disappointed when I took my dog to their grooming service today. When I picked my dog up, i saw so much dandruff, both the grooming salon manager and store manager said because my dog had dry skin. Ok, then I went home and found my dog couldn’t open her eyes and there was a razor cut on her head after I removed the bow. I immediately took her to Banfield, the vet told me that it might have been some chemical or shampoo. I have to put antiseptic ointment on my dog’s eyes for 7 days… but the razor cut will take a long time to heal. I went back to Petco and spoke to the same manager who was totally on the salon manager’s side, she coldly told me that my dog’s eyes were open when she left the store. The did the right thing and they love animals… not even an apology. I feel so painful watching my baby having hard time opening and closing her eyes, plus the red purple razor cut. This is the way how this Petco store loves animals.

$ 13 for a $ 68 cage?
I love manager’s specials. Keep them coming!

I had to buy my sister’s dog a gift for Christmas because she’s like, well, my pet niece… I don’t have a dog of my own and even though I’m going to get a boy puppy one day, I sorta have to live through hers. So, being a fan of putting clothes on your dog, I already knew my sister’s little one was about to be stylin. (Duh, animals get cold too). I originally was gonna get her a raincoat but my sister ended up getting her one because the rain came too soon :(But that’s ok, I had another idea in mind.
Walked into Petco and it was pretty empty. The rain usually keeps people indoors. The lack of customer service and clothes for pets (at least dogs) is why there’s a lack of stars. I seen a teeeeeny section of clothes and I rolled my eyes. HOWEVER, I found what I wanted and there was only one pack. SNOW BOOTS for the puppy! They’re so cute! They’re tan faux suede and are trimmed with berber fleece. I can’t wait to see her in these. It’ll be hilarious. I went to the register and since I didn’t have a membership card and my sister’s number didn’t come up, the nice guy went ahead and scanned the store’s standard discount barcode and I got $ 5 off. Yessssss! My total came to around $ 15, I thanked the guy and went on my way.