PetSmart

most of the staff are completely useless… stood there for 40 minutes with no help and when someone finally helped, they had to get on their cellphone to google an answer for me… couldve done that myself at home in one minute

One stop shop for all your aquarium needs. The staff really knows what they’re talking about. Stay away from Petco. You’re welcome.

My dog (terrier) comes to the banefield here which I don’t have a problem with since it is the closes. BUT I do however have a problem with this petsmart. A couple weeks ago my dog was at the vet all day and my mom and brother picked her up around 3 pm since I was at work. Everything was fine my mom put my terrier in their shopping carts; since she won’t walk because she’s scared of other dogs and people and they couldn’t carry because she had stitches. Before they left the store my baby jumped out of the cart and ran to the street trying to find the car. A young man helped my mom and my brother to catch my dog. She hit her head so they took her back to the vet (she was alright). The PROBLEM I have with petsmart now is they tell people they CAN’T put their dogs in the carts anymore, they will tell them «You can’t do that because not to long ago a lady and her son put their dog in a cart and she jumped out, hit her head, and ran across the street. They weren’t being careful and they just let the dog run out.» Some other lady said «*told the incident* yeah it made me mad and made me feel bad for the dog like she was running away from the lady like she’s scared of her. A customer then said «I wonder if they beat them ?» The employee then said «maybe by the way she ran from the lady.» Another employee said «she doesn’t see why people don’t use leashes for their dogs.
See that’s the thing that pissed me off.
1: We don’t Beat my fur baby, she’s very spoiled and my mom and brother were even crying when they seen what happened.
2: my dog was confused because I usually take her and pick her up from the vet so she was looking for me (not in the best way)
3: It is My fur baby’s fault she shouldn’t have jumped out not my mom’s because she is use to the shopping cart.
4: She does use a leash, she just doesn’t use a leash in pet smart because of all the other dogs and people; I would probably be dragging her out of there if she was on the leash.
Petsmart shouldn’t be shouting at people not to put their dogs in the cart because of my incident. And they shouldn’t be saying my incident in a unprofessional matter instead they should calming go up to the pet owner about to put their dog in the cart say «excuse me but due to dogs jumping out of shopping carts we advise you not to put yours, for the dogs safety.» Not just say oh some lady let her dog jump out hit her head and run across the parking lot and then put their negative two sense in. I haven’t been in petsmart recently but if I hear another one of my family members or friends telling me another employee was talking about the incident with my dog again I’ll be sure to contact the manager.

I normally take my dogs to Petsmart to get their nails trimmed. I recently took my dogs in and it was disgusting inside. There were only 2 dogs being groomed currently but there was hair EVERYWHERE and it was not from the dogs they were currently working on. The fire on the ground was all over the reception area and even out in the hallway before you enter the grooming salon. I was disappointed with how gross it was.

I’ve taken my German Shepherd dogs to the Mira Loma location for bathing and grooming for several years now. Just got our 1 year old GSD pup (Erin) back today (who was blowing her coat out more than any of our previous dogs) from a bath/​brushing and she looks like a new dog! The groomers here have always done a phenomenal job with my dogs (past & present) and I can’t say enough about how great of a job they do.

My dog loves Sonia, she does a great job making her look so pretty. My dog has separation anxiety, and is scared of people she doesn’t know. Women with high pitch voices seem to help her relax. Sonia fits that description, my dog took right to her, and will only go to her. So if she hasn’t arrived yet, I have to wait to drop her off. I won’t let anyone else do her, she knows Sonia and goes right to her. She gets her done first so she can get her back to me.

This review is for the grooming department. It may be slightly long but I wanted to tell this story from my point of view.
So I scheduled an appointment for 4PM today and I just picked up my dog at 8PM. I made the appointment online and it clearly stated that it would take two hours, 4−6pm. Ive brought my dog here before twice and the most it had ever taken was an hour and a half. I don’t know why the extra two hours but I’ll just go ahead and say they must have been busy (typical Tuesday for them I’m guessing.)
When I dropped my baby off I specifically pointed out his ears (lots of wax build up) and his claws. (As a lab/​pit mix there isn’t much fur to worry about.) My groomer, ANDREW, looked at both his ears and his claws and told me it wouldn’t be a problem. He told me I would receive a call once my dog was all ready.
So about 3 hours later I called them requesting to find out how much longer it would be as it had never taken this long before. Once I got through to grooming the girl answered the phone ever so politely with «WHATS YOUR DOG’S NAME?» No «hi my name is _​_​_​» or «how can I help you?» Ummm okay… so I gave her my baby’s information and she told me that he wouldn’t be ready until 8PM because he still needs to dry. Okay… weird. but thanks, that’s what I wanted to know.
So at 8 I received the call and shortly after I arrived to pick up my pup. Once they brought him out I made sure I sniffed him, checked his claws and his ears. (Isn’t that what everyone does?) Smell amazing? Check! Clipped claws? Check! Ear wax? Ch – wait a second… one ear is full of wax. And looks exactly like it did when I brought him in? Umm… I asked Andrew if he forgot to clean one side and his response was «Oh! Umm it was slightly red so it may be an infection so I couldn’t clean it that well.» But Andrew, he just got a check up last week and the redness in this ear looks the same as the other side? (Not to mention there were NO other symptoms of infection or any issues.) I reminded him that he looked at my pup’s ears when I dropped him off an advised me that «it wouldn’t be a problem.» After going back and forth with him a few times I resisted the urge to request to speak to a manager and just left, frustrated. It ended up being 28 $ for a bath, clipping, and one ear being washed. Price-​wise it still wasn’t bad at all but I guess you really do get what you pay for.
Definitely not coming back.

Brought my terrier in today for the first time at this location. Checking in was a bit of a struggle and took a while. But the two women who I believe where named Eunice and Sonia were great! They where super friendly and so nice to my dog! It took about 3 hours and when I came to pick her up I brought in my other dog to get her nails clipped. Eunice gladly fit her in and trimmed her nails in what only took like 5 minutes! She was so sweet and caring. They did amazing at grooming my little mop.

Officially done taking my dog to petsmart ever again for anything. I’m so sick and tired of picking her up from grooming and she’s been cut by the groomer. This is the second time where they lacked to inform me of an incident occurring and the 3^rd time she’s been cut by them! Worst place to ever take your dog for grooming! Lack of communication, rude employees & way overpriced! I did not pay $ 90 for you to injure my pet who is like my child to me!

Great place! They had everything I needed!

Thought I’d go to petsmart to buy my 4 month old bulldog some food and treats. Was greeted and since there selection is so great I decided to ask for some help. I asked the cashier what she thought about myself buying blue buffalo for my English Bulldog. After that she went on talking about why high protein is bad and blah blah blah and more stupid bullshit. Then even said my dogs belly was too big and that he might have worms as well as telling me I shouldn’t be letting my dog roam outdoors. I was SO close in telling this girl off. She even told me the breeder I bought my dog could be SHADY. I bought my bulldog at a reputable pet store and it included all the shots that he needed including parvo. I did not go to petsmart to be giving a talk on what to do with my dog and have them criticise where I bought my dog. My dog is PERFECTLY healthy. I gave it a 2 stars because most of the workers there are VERY sweet but there’s some smart asses unfortunately who work there. I will take my business to petco next time. And yes I did buy my dog the premium food brand since multiple bulldog breeders recommended me the food for my pup.

I like Petsmart. So, I’m basing my experience on purchasing dog items and not the grooming section.
I have four dogs and they eat three different types of food. This can get kind of expensive. Petsmart often run specials on its dog food, dog treats, and dental bones. Additionally, if you belong to the pet perks program, you can get some pretty good coupons. There is no doubt that these specialty pet stores are little more expensive then, say Walmart, or Target, But there is no way I can find the selection of quality items I need for my beasts in those kinds of stores.
My dogs can’t Unilocal the good stuff, so I have to get it for them. This is where you get the good stuff.
This location is usually pretty well-​stocked and always has helpful staff available.

My wife brought my dog in there today so she could get the dog shaved, nails grinded down, dog washed. After 3 hrs she went back and they clipped the dog nails instead of grinding them. The dog had a bath and was still wet when she received her. The main reason I had my wife take the dog to the groom was so she can get the dog hair shaved off and they couldn’t even do that. The only excuse they could tell her was that the dog was skiddish. I’m thinking aren’t they trained for that. What a waste of time and money. I could have clipped the dog nails and have her a bath. I was unhappy with the service and she will not be back.

Save your money! They over charge and do not complete the job! On top of not completing the job, my dog had poop running out of his bottom. Extremely unhappy with their services!

I love this petsmart! All the staff are super helpful, and I love the groomers here too! I always go to Amy! She is so gentle with my furry husky! And she always come back in the best mood and smelling GREAT!!!

I would recommend saving your time and going to Petco, unless you want to stand around and not be helped.

We took our dogs to get groomed and they did an AWFUL job!
They gave us an initial price for the grooming and when it was time for us to pay they added extra charges to our bill. When I asked about it they were mad and said the specific service took longer than usual so they had to charge us more. This was not disclosed to us at the beginning.
We paid a premium price for a «special» shampoo and our dogs still smelled dirty. The service also included bows and bandanas which we did not receive.
This was a terrible customer service experience! We were over charged and very disappointed. NEVER AGAIN!!!

The customer service at this establishment is TERRIBLE! I would not recommend that you choose to shop here!

**This review is strictly for grooming**
I’ll just separate the Pros and Cons to give reviewers a quick read. First off I don’t write reviews unless it’s necessary in my opinion.
Pros:
–Eunice tried to remedy the situation by offering to cut my dogs hair the very next visit. However I had to declined as I felt that they should’ve done it correctly the first time. Are you stating that Eunice is the only person that does good or even great work?
Cons:
–My dogs whiskers were cut
–Haircut were uneven on the belly side (had to cut myself)
–Nails were not cut (had to cut myself)
–Flea and tick dip/​bath gave an allergic reaction to the underside of his carriage. (A simple heads up during the drop off would’ve been nice. I would’ve asked what were the side effects or declined. Went through a small tube of Neosporin to alleviate his scratching.)
–Bottom of the paws were not cut, excessive hair (had to cut myself)
–Lastly called in to schedule for 10:30 a. m and quoted 3 hours; wife picked him up roughly around 3:30 p.m. (Wouldn’t have minded if they contacted me through phone to push back the time. I figured that’s also the purpose of leaving a contact number besides pickup.)
Would I come back? Maybe if all the other Petsmart were shut down besides this location. However I have one condition, I would have to stand right next to Eunice to make sure she keeps her promise of doing it correctly.
Cost: $ 72.00 + delay in pickup + doing my own additional work to my dog.
Size of dog: Welsh Corgi (whom now looks like a fat hairless rat with uneven hair.)

I am giving this store a 4 star based on:
Bansfield: all the staff at this bansfield hospital are great! they explain things really well and never pressure you into getting anything. Always good with follow-​ups and comfirming appointments.
Grooming: i’ve never used them for anything but nail and sanitary trim. I have two POM-Chi’s and the two ladies did great with them. so i was happy!
Over all: whatever you need for you lil furry friends just come to Pet Smart!

Do NOT go for grooming! I had an awful experience with the grooming lady. Right when I walked in I got a really bad vibe… Things were messy and loud and the day was very unfriendly. It was my first time taking my maltese puppy for a haircut, and she just took him from my hands without explaining any of the steps to me and told me to come back in four hours! Then as I walk out I see her putting my dog in a kettle… I know that’s what most groomers do but something about her was off. What pissed me off was right when I got home she called me to tell me that my puppy was crying and to pick him back up. When I went there she handed him to me saying «he’s too stressed out»! She didn’t brush him, or even given him a bath! It didn’t even seem like she even tried to play with him or calm him down. I was so mad I took my puppy out called Petco and explained to them what happened, the manager told me to come in and they would work on him. When I did, she she took my dog and was extremely nice and gentle and he did GREAT!!! he only would bark when she was brushing him but that’s only because he had knots… I would never take my dog there again! Next time we’re going to Cory in petco!

This review is based on the excellent customer service that I always get during each visit to this PetSmart location.
All of the staff are friendly and knowledgeable. During my last 2 visits, I received assistance from 2 different store managers who were on duty and on their game! The first time, the manager was a gentleman walking around asking customers if they were finding everything successfully. The 2^nd time, manager Diana came to my rescue with a return where I had the receipt but a different debit card that I had made the purchase with (due to identity fraud). They were both ideal managers and it was nice to have such a positive interaction with management!
In addition, Brittney & Kathy are the coolest register clerks around. Brittney is always smiling, pleasant, and in a good mood. In addition to being friendly and personable, Kathy always has great stories about the volunteer work she does w/​rescue animals. What’s more satisfying than getting to enjoy a wonderful story while obtaining all of your pets’ needs simultaneously? :-D
As for the store itself, this is a large location that seems to keep just about everything in stock: Pet food & snacks, costumes, bedding, grooming tools, the list goes on and on.. . Prices are competitive with other local pet stores and you can usually find items on clearance.
Be sure to make your way to this conveniently located (off 15 fwy on Limonite) PetSmart for all of your pets’ needs.

Expensive. I think i get it a lot cheaper from nearby stores. But nevertheless they have more choices to choose from than other stores. So if you need something specific, you can find it here. And of course they are Pet friendly! I walk with my dog milo here sometimes to look for new stuff for him to destroy! lol!
Sometimes, you can find bargains here when they have it on sale! What can i say… I’m a bargain hunter! :p

Convenient to the freeway (I15) and Limonite, in a large, and I mean large, shopping center. Convenient! You can get your carrot seeds and fertilizer at Home Depot, then your bird seed and pooper scooper at PetSmart, all in one stop. Genius.
Well stocked, organized, and enough employees visible to ask questions. Friendly too.
And they have locked bathrooms. A good thing for cleanliness, a not so good thing when the urge comes and you don’t know the combination to the lock.
Ah well. Lilly pup and I still love them.

I don’t use their grooming services – I have a groomer that specializes in POODLES… I don’t think I would ever use a «chain store» for something that really needs an expert.
That being said. this is my store of choice for all things DOG or CAT. I can almost always find what I want and if I am wandering blindly around someone ALWAYS helps me… ALWAYS.
The staff greets you when you enter and they are personable to a fault — they also greet my 2 Miniature Poodles, who I take here as an outing. they have a blast!
One time I bought a coupon item. went in my purse and had forgotten the coupon — the manager said «don’t worry, use the coupon the next time you come in – and GAVE ME THE ITEM FOR FREE!» Beat that kind of service if you can… YOU CAN’T!