Fem Health

I rate this office two stars because I won’t go back for my next pregnancy but Dr martinez isn’t a bad doctor. The doctor I saw was Dr. Miguel Martinez which is a good doctor but What I didn’t like was the lack of respect for peoples time. I spent so much time in this waiting room! During my pregnancy I think I saw him a total of 3 times, I would usually get seen by the nurse which was still a long wait. The day of my labor was his day off so he didn’t show up I delivered with a completely different doctor. When i first saw him for the first time he made such a great impression but by the second visit everything started to change, i would spend forever waiting to see him and end up seeing the nurse which i wasn’t empressed with. She was nice most of the time but not as educated as the doctor. I don’t recommend this doctor, i feel you can find a doctor just as good that respect others time. The staff at the office was nice and seemed embarrassed by the wait. I understand he has to see patients in the hospital but when he wasn’t a part of my labor i just felt abandoned and decided he was not the right fit for baby #2.

Had my first new patient visit in January 2013 with Dr. Arango no issues, in and out without a problem. Had my second visit just for a consult with Dr. Pablo since Dr. Arango is on maternity leave and let me tell you I waited an HOUR and a HALF without being seen. Many patients came after I had signed in and were being seen and I was just sitting there. I set this appointment a month in advance because they didn’t have anything sooner, should’ve been a red flag. I even took the day off from work to go and was infuriated that I had wasted so much time. Terrible I will never go back!

If there were less stars, this office would get less. Sorry this one’s gonna be a looooong one, but it needs to be in detail.
Having to do my «girl» exam (which we all hate) I went to this office for an appt. with Dr. Miguel Martinez. My first time at this office wasn’t too bad but it wasn’t that great either. Had an appt. at 1030am, didn’t get in until 2hrs later, saw the PA who didn’t even bother to ask me if I had had any procedures done at any time in my life, which I had and it was very important for this appt. that they knew. If it wasn’t because I said «shouldn’t you want to know about this and that before the doctor gets here?» and he was like «oh…ok» w/e…that was the first thing. Dr. Miguel Martinez is very nice, he tries to make you feel relaxed (IF that is possible for this kinda thing) he takes his time BUT his STAFF IS HORRENDOUS!!!
When Dr. Martinez is done with me and my exam, he tells me I need a mammogram and he wants a pelvic ultrasound because he feels there might be something else there. So, I don’t waste any time and I call the place they tell me and get an appt. for that same afternoon (entirely different review on this) So, that was on November 18^th and, the very next week the mammogram place sends me a letter that I need a sonogram because they see something there. So, I call Dr. Martinez’s office and TRY to get someone on the phone that can give me a prescription for this other procedure. It takes me 1 ½ WEEKS to finally get ANNABELLE on the phone and, after much arguing and almost screaming from my part, I get her to fax me the prescription… COME ON!!! how difficult can that be… so we go one with everything else AND, for the last week I’ve been trying to get a hold of Annabelle AGAIN and forget it! she’s not there, she’s busy, she’s with the doctor and so on. Finally yesterday I stop by the office because it happens that Annabelle, who is Dr. Martinez’s nurse and the only one that can do any of the things one might need, is ONLY there on Mondays and Wednesdays… again COME ON!!! so w/​e… hubby and I get there yesterday at about 4pm, we ask the very bored receptionist if Annabelle is there and she goes «si» «yes, she’s here»…duh!!! I don’t just want to know if she showed up for work today I NEED TO TALK TO HER!!! gggrrrrr… at this point I’m about to kill someone but I am trying my best (it wasn’t easy) to be polite. Finally Annabelle shows up and I kindly tell her about my dilema of being concerned about my results (which were ready in about 3 – 4 days according to the testing place) and that it is very difficult to get a hold of her. She looks at me like I have 3 heads and explains that she’s only there on Mondays and Wednesdays and she’s very busy on Mondays and can not return phone calls… HELLOOOO!!! what about if there IS something wrong with me??? what about if there IS something that needs to be taken care of IMMEDIATELY… THEN WHAT!!! so I ask her those same things and she goes «oh, we would call you» and I’m like ‘yeah, but you yourself said you’re only here two days and you are TOO BUSY to call anyone”…GGGGRRRR!!! that was it for me!!! so I ask her if she can give me copies of my results, which were there and they didn’t even bother to tell me and she looks at me funny again and says «but you ARE going to sign a release for those»…of course I am! so she leaves with my record and we wait and wait and wait and after about 10 mins. I sit down and we wait some more. After another 10 mins or so I ask the bored receptionist, who’s on the phone not talking to a patient, if she can get Annabelle because it can not be that hard to make some copies. Another few minutes and Annabelle finally comes out again and I ask her about the copies and she says (pay attention here) «oh, I’m going to make them but I’m doing other stuff too»…WTF!!! WTF!!! WTF!!! that was it for me!!! I told her that I couldn’t believe this and to forget it.
It is a huge shame that a doctor, as good as this one, will allow his staff to damage his reputation this way. I’m sure he doesn’t need my business, which is definitely going somewhere else, but come on… shouldn’t you care a little bit more about what goes on in your office with your patients? Oh well, so the waiting begins all over again.