AutoZone

Helpful, quick, and done.
My battery showed some weaknesses, we checked the dates and it had lasted twice expected.
They loaned me tools and everything was done quick and right– great staff!

it isn’t just this Autozone, seems it is everyone I’ve ever had to deal with but since it has been this one most recently and most often recently, the review goes here. I purchased a battery literally one year ago. The battery has been giving g me issues for a few months now so it didn’t even last a year. It has a 3 year warranty. When I purchased the battery, they entered in my name, and phone number for «warranty». When I took the battery back, they couldn’t find it I their «system». I of course don’t have the receipt because they entered my information for the warranty so I did not think I needed to keep it. Now they will not replace the battery.
Last time I was there, I ordered brake shoes for a car. They told me they had to order them. Three days later I pick them up and they are the wrong ones. I bring them back, they tell me they are the wrong ones. Duh, I knew that, why did you give them to me? they told me that that it was the part number that comes up on their computer. Sorry, it is not my fault that your computer is wrong. They tell me they have the right brake pads for my car but they cannot order them for me because they can only order them through the commercial account. That makes no sense to me. If they have the parts, why can’t they sell them to me? I of course ask to speak to a manager. They tell me there is no manager available to speak to. Seriously?
I have had these issues with Autozone for years. These two instances are not unique. I decided as I should have years ago, NO MORE Autozone.

I went today to buy new windshield wipers for my car. After I purchased, I asked if anyone could assist me with installing them. The store manager immediately came from the back of the store to help me and he was so friendly, happy, and just a pleasure to be around. He showed me how to install one and then I installed the other.
It may not sound like much, but good customer service goes a loooong way in my book. Way to go, Store Manager! You’re awesome!

Went in after work to get help with coolant because my car was over heating, the service was a fucking joke. I went to this specific AutoZone because the service used to be amazing not going back ever again.

The worst service from the most disengaged employees I have seen in a long time. Hint, when you are busy, acknowledge clients when they come into the store and let them know you will be with them shortly. Then there is no problem. In the 10 minutes I was ignored, 3 other clients simply left. Off we all go to O’Reilly’s just 2 miles down the road.
Way to go store manager — fire them all and start again.

Trace was awesome. He even asisted in switching out headlights on friends Prius. Refused tip, really helped a potentially stressful situation for my friend. His. Kindness is very much appreciated. We will definitely be back. Did I mention is was almost closing time. I wish I could give 10 stars!

Great store clean, well stocked, I was in a bind with a bad turn signal bulb. I didn’t have the tools to diagnose why after replacing the lamp in the parking lot it still blinked fast. Kris Derby checked the lamp and knew what it was, he swapped the lamp and fixed it no charge. Great service with a smile! Rare these days!

Very helpful staff.
My daughter needed a brake light. I asked Jun for help after I couldn’t find the correct part #. He said this car had 2 possible bulbs and he only had one in stock. He said if wasn’t the right one I could return it
I pulled the old one out and it looked like we had a match. After opening the package and trying to install it I learned it was slightly different.
I returned to the store and not sure if I could get my money back because I opened it. Jun said no problem. He then credited my Visa card and I was on my way.
I would have given them that 5^th star but I’m still without a light.

I stopped in this store today to get myself some detail cleaners for my car. Very nice location with easy parking. Inside, the store is very clean, well-​kept & fully stocked. All of the detail products, cleaners etc. are all very organized & easy to find. The store employees are all very helpful, asked if I needed help & were very friendly. Overall, it’s a very nice store & in a very safe area & I recommend this location to anyone in the area.

Hubby called to have them put some brakes, tools and stuff aside for me to pick up. Not all the items were ready but they quickly got me taken care of.
All good.

Just got off the phone with a wonderful young woman who was super helpful. I needed a part for my Toyota and she was fast, knowledgeable and sweet. After realizing that she wasn’t able to get the part she offered an alternative possibility. I’ve also been to the store a few times and always got good service. Good people! Way to go guys, keep up the great work.

Our battery just died and luckily they had our information on their database, sweet!!! They said we purchased it in 2012 and we have a $ 80 credit towards a new battery! Alright!!! Super stoked that they had our information and were quick help us out.
Great job AutoZone!

They were very helpful for me, although I was definitely not in a stressful situation. I simply needed a taillight for my 2000 Ford Escort. I called ahead, and the lady I spoke with looked it up and put it on hold for me. Walked in about half an hour later, spoke to the guy at the counter, and got my taillight. He also recommended I get the bulb grease — something I never would have even thought of. All in all a positive, convenient experience.

I’ve been here twice and the customer service is horrific! The employees are the most miserable bunch I have ever seen. Luckily it’s a small store so it won’t take long to find what you need if they have it. Working here must be a miserable experience.

They never seem to have enough help OR the customers seem to take an eternity. I saw at least three other employees who were doing something else, but I wondered why they couldn’t help me… especially when a line was forming behind me. I just had to get a silly plastic oil pan. *Sigh* And when I did check out, I barely had the guy’s attention. I don’t know, I think they might have some staffing issues there.
Today was just rather silly as it was an employee digging around in a tool bag looking for a socket (I think) with a customer. Even the customer started realizing he was taking too long and tried to push things along and it didn’t work.
Sadly, it’s the closest thing to me, so I’ll probably still go there for the quick things… even though it never really ends up being quick.

Very knowledgeable and helpful staff that can answer most of the questions you have they have a good variety of products for your car and you can’t go wrong fixing it yourself that way you know it’s done right and often it’s a lot cheaper then going to the shop!

I have come here for the last year for seat covers, oil, and other accouterments for my 2006 Nissan Xterra. Today I called ahead at around 9:30 AM and talked to Brett to make sure they could do a battery test, that they would take my old battery, and that they had one in stock for me. I talk fast when I’m in a rush and Brett was polite over the phone, asked the right questions without making me feel like a burden (or a typically dumb customer); he was able to verify stock. I arrived a half hour later and was helped quickly. They don’t usually install batteries here for legal purposes (totally understood), but they were able to refer me to Purrfect Automotive down the street on Madero (review posted shortly) and even wrote a note with the cross streets, a name, and the phone number.
My business at this Autozone is secured.

Good place and decent prices…

I have only come here for some minor items, but I always find what I am looking for. I have bought tail lights, motor oil and some other items here.
Not only do they seem to have everything for the do-​it-​yourself mechanic, they might have too much of a selection at times. I usually have a problem deciding which motoroil to buy.
The staff is always friendly and helpful. Prices seem to be about average for the area.

Despite the fact I’ve worked in the Automotive Industry for close to a year now, I still know next to nothing about cars. Zero. Zip. All I know is I have to change my oil every 3 months or so, get my tires rotated every 6 months or so, when it’s time to get new windsield wipers and if the mechanic finds anything ‘wrong’ with my car while changing my oil… well, I just have to trust him on that one.
Well, my cute little Mazda 3 desperately needed new wipers. I despise having to buy and replace items on my car since I never know if I’m getting gipped or what a good product is. So, I always have to trust people on these things… which is hard for me at times. Auto Zone has come to my rescue many times, so I made my way over to their store today.
Walked in, was greeted right away by a young guy who seemed really happy to help me. I told him I have an 09 Mazda that needs new wipers. He looked up what size I would need and showed me to the windshield wiper section. They had about 5 different brands and styles, all ranging from $ 8.99 each-​$ 18.99 each. He went on to tell me a little about each different brand and which one he recommended. He suggested the middle priced ones ($ 11.99 each) and said they were probably the best for the money. So, $ 11.99 wipers here I come.
After ringing up my sale, I asked if someone could help me put on the new wipers on my car. He said he could put the new ones on for me and less than 5 minutes later, I was driving out of the shopping center with everything in place.
I would highly recommend Auto Zone for anyone… but especially for us clueless girls who need the employees to go the extra mile for us, since they sure will. Thanks Auto Zone for making buying windshield wipers a little less painful.