So sad with the service. Food was very delicious but no customer service cashier neither the manager.
Brad M.
Évaluation du lieu : 5 Laguna Niguel, CA
The food is grilled right in front of you so I’m not sure how you could not know what you are getting. Everything was fresh on my chicken California sand which. Added banana peppers and Italian dressing. Delicious!
Alex R.
Évaluation du lieu : 3 Dana Point, CA
Pretty good Philly cheesesteak for a mall food court! It was a little pricey, roughly about $ 13 for the large sandwich, fries, and drink. They do ask if you would like mayo lettuce and tomato on it which I did have and asked to add banana peppers. Throw a little lawry’s seasoned salt on the fries and call it a pretty decent meal if you need a break from shopping! FYI, It’s called Charley’s Philly Steaks now, not Grilled Subs. I would go back if I’m at the mall!
Laura T.
Évaluation du lieu : 3 San Diego, CA
The food is tasty. The food is tasty. The food is food and it’s nothing to get super excited about, but it is tasty. I asked the kid at the register what the difference between a small and a regular was and he turned around to look at the board and quote me prices. Ummm, I can read, I however do not know what size the rolls are. My dad and I both ordered the chicken ranch. Nothing special– sliced deli meat with cheese and ranch dressing. My dad actually asked if the sandwich was supposed to come with meat on it because the portion is so chinsy! The bread is wonderfully soft, but that’s what folks you up, not what goes on the roll. Would I eat there again? Probably. Is it anything special? No.
Jessica M.
Évaluation du lieu : 5 Mission Viejo, CA
The price is good ! The food is good !! You guys are good !! I like there ! And you guys have good person he’s persian and he is really kind and funny !! He is young with black hair !! Idk his name ! He wear glasses! He is really good !!
Ali N.
Évaluation du lieu : 1 Laguna Niguel, CA
11/22/2015. I ordered their Buffalo Chicken Combo(which I was told was 5.99 and paid 7.89 before tax). Ordered, was asked what I wanted on it, I asked to make it like the picture, the cook finished making the sandwich and handed over to the guy who’s suppose to put it on the actual bun, he did and instead of finishing my sandwich he continued to the next person which also ordered the same exact sandwich but he finished hers instead of mine, Stood there for 10 minutes at this point the sandwich maker had already asked me what I wanted on my sub and my sub was done partially, he then takes the mayo spreading knife and dips in into the mayo and puts it in the freaking lettuce bin and back into the mayo sauce bucket(with lettuce stuck on the knife). At this point he goes and grabs 3 batches of fries instead of finishing my sandwich and asking for 3 numbers ahead of me if they are near. So about 15 minutes goes by my sub is sitting there(bread, meat, cheese) no lettuce, or tomatoes on it while the girl behind me has a fully finished one ready to go. He comes back and grabs my sandwich and tries to put it in their bucket and I ask where’s the rest, the cook asks him to step aside and another person had to take over for him to finish 1 sandwich. If the FDA saw what they did with the mayo this place would easily be shut down for months while they retrain and change up their station setup. Thanks for my cold tasteless over priced combo :)
Rebecca T.
Évaluation du lieu : 1 Laguna Niguel, CA
Gah where do I begin?! Kind of sad giving a bad review because usually this place isn’t bad! But today was disgusting! We waited about 10 minutes for the food when it was sitting there ready and done because he apparently couldn’t give us our sandwich until the lady behind us fries were done. We finally got our sandwiches after someone else practically yelled at him saying we’ve been waiting for a long time for our food, but it was too late So they were cold and soggy. And talk about unsanitary! NEVER order a sandwich with mayo on it!!! They scrapped off the extra mayo in the trash can then stuck it right back in the container of mayo! I wanted to barf if my sandwich would have had mayo on it I would of thrown it away! So sad doubt I’ll go back and if I do it won’t be for a VERYVERY long time!
Nicholas H.
Évaluation du lieu : 5 Laguna Niguel, CA
I was greeted right away with a smile. Employees were knowledgable and happy to help. Josh, the cashier, was friendly and helpful– he really knew his stuff and offered great suggestions. The man who made my sandwich, I think his name was Pablo, recommended different topping combinations and sauces. The food tasted great and was hot and ready to eat. The man who stood out was Jonsi, if I read the name tag correctly, he was dealing with other customers but still made me feel welcome. While he was wrapping up another customers sandwich, he let me know all the spices that would go well with my sandwich and/or fries. Overall, great team that works at this location. Friendly, helpful with a great attitude.
Lynda F.
Évaluation du lieu : 5 Mission Viejo, CA
I don’t understand the bad reviews either. We went to Charley’s about 15 minutes before they were closing on 11/10/15-I felt bad going there right before they were closing but my husband was starving. He ordered the pepperoni steak sandwich and he loved it. I was impressed with the 2 people that were working. They were very nice and they didn’t make us feel bad for showing up right before 9. I believe the name of the girl that working was Ana F. according to my receipt but I don’t know the cooks name. We sat and ate in the food court and customers kept showing up-again I was so impressed on how nice they both were. We never go to the mall but we will be back for another sandwich.
Shari A.
Évaluation du lieu : 1 Dana Point, CA
Terrible food and service Very slow and inefficient. And we all got sick :( Will never go back
Jana T.
Évaluation du lieu : 5 Mission Viejo, CA
This is a great place for lunch especially since it is so close to my work. I get the chicken teriyaki sandwich and peach lemonade. Everything is cooked fresh and the lemonade is so refreshing. The manager is so nice and helpful too.
Esdraz V.
Évaluation du lieu : 5 Santa Ana, CA
This place always hits the spot, I enjoy the California Chicken with the fries & a Dr. Pepper. I occasionally get the peach lemonade or strawberry lemonade(depending on the mood… lol). But it’s your usual fast food sandwich spot, don’t expect anything gourmet. I don’t understand why there are so many negative reviews, I come here for lunch & I never get a bad vibe. The food is always prepped fresh, what more do you want. Happy eating!!!
Jennifer D.
Évaluation du lieu : 4 Los Angeles, CA
I don’t understand all the bad reviews! They grill the meat, veggies, cheese, and bread right in front of you, so you know everything is freshly prepared. The Philly cheesesteak sandwich we got tasted great, as did the bacon cheese french fries and lemonade. I was very pleasantly surprised to get such good tasting food in a mall food court. A large sandwich, fries, and regular drink was enough food for my boyfriend and me to share, so the cost wasn’t bad in my opinion. Maybe they used to be bad and got better recently? I don’t know, but I’d definitely come back here again whenever we’re at the mall, it was delicious!
Tim M.
Évaluation du lieu : 1 Trabuco Canyon, CA
Everyone is right. This place is horrible. The Philly Cheese Steak is not at all near a PCS. Quality and taste is terrible. No taste, not cooked right, just way off. On top of the poor taste it’s a rip off too. Stay away from this place. I should have read the reviews before eating here. I wish I could demand a refund. Yuk!
Jane J.
Évaluation du lieu : 1 Mission Viejo, CA
About one week ago while at the Shops of Mission Viejo, I decided to order some Cheese Steaks and Gourmet fries at the Food Court, so I thought that I’d come here and order I ordered the Philly Cheese Steak sandwich and gourmet fries. When I placing my order with the cashier, she was in an impatient mood, and was tapping her fingers on the counter. Then I stated, «Can you please be patient with me?» She said nothing, and did not apologize. I had a coupon for free fries and a drink, and she did not pay attention to what I was saying, and did not give me the gourmet fries. Then she did not cut the sandwich as I had requested to her. I was the first customer, and there were no other customers there at the time of my order. I was very disappointed with the customer service and the way they treated me, in a rude way. It was uncalled for because it was NOT busy, and they should have been able to provide me with excellent service. She was rude, not smiling, and not polite, as any customer should expect. It does not surprise me that their rating is only 1 ½ stars. Seriously I think they need training base on customers review on Unilocal even they were busy they should perform an excellent service. When I was there they were not busy at all and the server gave unacceptable, awful and very ugly service! If Unilocal provide rating minus stars I would rate Charley’s Grilled Subs 1008 The Shops Blvd minus five stars.
L B.
Évaluation du lieu : 1 Tustin, CA
NOFOODTODAY! Seriously? And I’m standing there staring blankly at the counter when there was an employee eating her lunch right behind me. I made eye contact w her once and she ignored me. I had to stare at her for like a minute so I could ask her what was going on.
Steve T.
Évaluation du lieu : 1 Coto De Caza, CA
Aweful. First, all the signage says«Charlie’s Philly Steaks» so I figured I’d give it a try. I step up to Ana the girl running the register and order a cheesesteak with wiz. She stares at me like I’m from another planet. How Can a cheesesteak place not know about or even serve wiz with their sandwiches? Got a sandwich with American and it was equally bad. Dry with minimal meat, un-fresh bread. Won’t be coming back to this place.
Tamara P.
Évaluation du lieu : 1 Orange County, CA
About a month ago while shopping at the Mission Viejo Mall my family decided to eat at the Food Court, so I thought that I’d come here for a sandwich and fries combo. I ordered the chicken bacon club sandwich and regular french fries. I had tasted a sample of it before, so I thought I’d order it. After placing my order with the cashier, I watched the two guys behind the food preparation confusedly slap patron’s orders together. When it was my turn to receive my sad sandwich that lacked filling, they forgot to include my french fries. I asked one of the guys about it and he grumpily mumbled something in Spanish, I believe, to the other flustered worker who then hurriedly handed me a small cup of french fries. Definitely not worth the $ 10.00+ for a sandwich, french fries and a drink. I have eaten here a few times in the past and it seems like their prices have gone up over the past year or so and the food quantity(and quality) have gone down… A LOT. I have normally enjoyed sandwiches from other branches of Charley’s, but this branch is to be avoided in the future. #77 /100 Unilocal 100 Review Challenge 2014
Seon M.
Évaluation du lieu : 1 Los Angeles, CA
8:53pm. They said they are closed when they should stay open till 9:00pm(mall hours).
Shannon G.
Évaluation du lieu : 1 Aliso Viejo, CA
This place is pretty nasty! I got the California chicken sandwich the meat was so dry and they put so much ranch on it not good. My dad and Chris got the Philly cheesesteak and there was almost no meat on it!!! Like where’s the meat? Chris has been to other locations this chain and said the food was much better and completely different!