Custom Comfort Mattress

I went to four mattress stores in Laguna Hills. I read reviews on their famous brand mattresses to discover multiple negative reviews.
While searching, i found, Custom Comfort in Mission Viejo, and it startled me to find no negative reviews.
Jim, my salesman showed me a sample of the «all natural» cotton materials to make their mattresses, with a steel foundation and a heavy duty frame.
I selected Queen «Revive 2.0» which has one layer of cotton on each side, thicker steel coils, steel edge support, steel grid.
I bought mattress and box spring protectors with zippers to keep out dust-​mites.
This is a family owned company with loyal salespeople and friendly delivery boys.
I purchased my queen mattress on 5÷23÷2016. Pure comfort. I am 81, and now wake up with no pain. It was a happy day when they hauled away the old and brought in the new.

My daughter was sleeping on a very old and collapsed mattress and she had been complaining for a while about her poor sleep. Finally my wife asked me to lie down on the mattress and I couldn’t believe how uncomfortable it was. I immediately agreed to take my daughter mattress shopping at Custom Comfort. I remembered the brand because after extensive research in the late 1990s my wife and I purchased a complete Eastern King set, and have been sleeping in comfort ever since. The showroom in Orange had moved to Katella, but the customer service was excellent, just as I remembered from over 20 years ago. The sales staff answered our questions about the double mattress options — with no pressure at all. We got to talking about the Eastern King, and they were able to pull up our sales slip from 1998! After our purchase on a Saturday, the company delivery men arrived just at the time slot promised and quickly removed the old mattress and installed the new one. My daughter is sleeping much better now and gone are the complaints of back aches and restless sleep. I highly recommend Custom Comfort for your mattress needs. This is truly a unique Southern California family owned company!

I just bought a mattress and box springs identical to what I bought from here in 2008. They’re even prettier than they were before and SO comfortable. Also the price was only slightly higher than it was in 2008! The salespeople were super friendly and not pushy at all. They even recycled the previous mattresses! All the mattresses I’ve ever bought from them have been well-​made and long-​lasting. Also very attractive. I wouldn’t even consider buying a mattress from any other place. You can trust this family-​owned business to give you more than your money’s worth!

I cannot say enough about this AMAZING company!!! We made the HUGE mistake of buying a mattress from Living Spaces only a year ago and have had problem after problem with the mattress, as well as the company since we received it!!! Our experience with Custom Comfort could not be further from what we experienced with Living Spaces and Sealy. From the second we walked through the door, everyone we have worked with has been so knowledgable and helpful!!! The process of picking out our WONDERFUL mattress and topper could not have been easier. They deliver soooo quickly too!!! Charles, has made this whole process so easy! He is knowledgable, friendly… he is the absolute definition of amazing customer service which is very hard to find these days!!! We will never shop for a mattress anywhere else!!!

My wife and I got married in February 2011 and our first purchase together as husband and wife was a Custom Comfort Mattress. It has been five years and we still say, «Our mattress was the best purchase we have ever made.» We usually make this comment when we’ve been on a trip staying with friends or at some four-​star hotel and by day three, we are missing our Custom Comfort mattress back home.
Recently, we were forced to relocated to a local a hotel for an extended stay as a result of a slab leak on the first floor of our house. We stopped by the house over the weekend to pick up a few added things for our hotel stay and took 20 minutes to grab a quick nap on our bed at home.
From the helpful salespeople in the showroom to the great delivery guys who navigated a California King up our narrow condo stairs an into our bedroom, the service, quality, and customer care from Custom Comfort was excellent.

I have bought our mattress 8years ago and am very happy with our decision so now we would only buy our future beds from them. Great service

Excellent customer service and products here! Highly recommend to anyone in the market for a mattress. Support local! I wasn’t the easiest customer and they treated me with understanding and respect.

Such an easy non pressured shopping experience! I also appreciated the honesty of the salesperson. Love my mattress!

This place is absolutely the worst I have ever been into when it comes to customer service. The people seem like they have better things to do and don’t want to help and the female owner is worse than all of the employees combined. I would honestly avoid this business unless you want to waste your time and money. Go somewhere where the customer service is better and the owner and staff treat you like an actual customer instead of someone wasting their time.

Wow, Kirk is the best! This is our second Custom Comfort Mattress. It’s made in Orange County. I’ve recommended this store to my friend who ended up getting a reclining bed. The 2 delivery guys were so friendly and great! I highly recommend getting your mattress here. When they say they are going to do something-​they do it. They are honest people to deal with.

We just got our 4^th bed from Custom Comfort and we are very happy!
Thank you Kirk and all the staff.
Very helpful, knowledgeable and will go out of their way to make you happy with your Mattress.
Love that it’s made in the USA and a family business.
Again Thank you, and will recommend to al my family and friends.

We went to buy a mattress for my teenage son. Kirk was our sales person and he was awesome! He took care of every question we had and educated us on the different types of mattresses. Would definitely recommend seeing Kirk at Custom Comfort to buy your next mattress.

My sister was looking for a mattress, after years of holding on to her old that was in dire need of replacement. I looked at all the usual places for the best deals, and at the same time, the best possible quality. Looking for mattresses is no easy task, to say the least, and there is always that uneasy feeling of not being sure where to choose.
Something my sister mentioned, more like she insisted upon, was a bed she had slept on while being a guest in a relative house. She said it was the best night sleep she had in a very long time, so I asked my niece, the owner of that bed, if she could send me a photo of the sticker on the bed. Turns out it was a Custom Comfort Mattress. While on a medical appointment in Orange County, we stopped at the outlet in Via Fabricante, Mission Viejo, so she could look and try their beds. For some reason she was basically sold on the idea of buying from this company, and at first she thought a King Size would the the choice. The salesman was very helpful, but we left undecided, only to call back a couple of days after with still more questions regarding the mattress. Her preferred surface is medium to firm, and when I called I spoke to Michael Romo, who turned out to be for us, a brilliant and helpful representative of this company. Mr. Romo had the gift of gap, to say the least, and in no time I came to be absolutely sure that all information he provided us with was right on the money, no gimmicks or false promises, and finally she bought a Queen Size bed Revive Series 2.0, the whole set, which came out to be a little under $ 2000 for the whole set, and also decided to purchase their Sheets which cost about $ 170 for each set. Personally I thought they were very high priced, but by now the assurances from a very polished and honest salesman convinced us that they were going to be an excellent purchase. In the excitement of things I purchased a Full set of sheets, but the ones that went for $ 55, a microfiber set. Was allowed to break the transaction to 2 credit cards, so as not to shock financially a particular account. Delivery was free, and right on time, a fine pair of young men, extremely helpful and efficient, showed up a few days later, as agreed. They took her old set and mattress, and brought in her new set and everything was installed with zero problems. The sheets were a total hit, and the bed turned out to be a fantastic buy, with my sister claiming she had the best night sleep in a very long while, and she did look rejuvenated as opposed to previous times with the old bed. Yes, it was perhaps a little expensive, but not really, because when you think how many hours people sleep, and how valuable a restful night is for overall health, it was not a bad deal. Very happy with Custom Comfort Mattress, and I know I may sound partial, but I would urge anyone in search of a great bed, made in USA, to ask for Mr. Michael Romo. Polite, helpful, knowledgeable to no end, a fine experience all around, and of course, there is no greater reward at the end of a deal, when one realizes they have made a great buy. 5 Stars.

Great place Went back 5 times and finally bought the mattress. Kirk was great. He explained everything we needed to know

I was shopping Unilocal for mattresses and I took note that Custom Comfort mattress company seemed to get better reviews. I bought a mattress and gave it a 4 star because I liked my experience so far.
I promised to finalize my review after I slept on it long enough to know if my rating should change or stay the same. The mattress is not as comfortable as i had expected, and is not as thick as the one it replaced, either.
This review brings it down to A-​OK.
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These guys rock and the mattress is incredible. Love working with family owned businesses and getting products made in the USA. The salesman, Chad, was extremely helpful and knew what he was talking about. The showroom was amazing. I can’t imagine working there though because I’d be constantly napping. If you need a mattress, don’t go anywhere other than Custom Comfort!!!

I have to give a shout out, «Thank You». I have purchased numerous mattresses from Custom Comfort Mattress and our family has been happy with our mattresses. If you are looking to purchase a mattress from a large chain operation you are usually able to purchase the same style mattress for a sufficient discount price :-)
Prompt service, customer first attitude and follow through.

Excellent service from Tim thank you very much my guests are very happy indeed with their California King Matress. Purchased on Thursday afternoon and delivered on time on Saturday all under 48 hours… Thank you will do Biz again. ALWAYS NICE TO DO BUSINESS WITH FELLOW MISSION VIEJO CHAMBER OF COMMERCE COMPANIES.

This week I bought my sixth mattress in 30 years doing business with Custom Comfort. There is no other mattress store to consider, in my opinion. The mattresses I’ve purchased have been super comfortable and built to last. (Too bad my marriages didn’t, but then again just as well.) John and all the staff are experts in mattress knowledge because they sell the best craftsman mattresses in town and teach their customers why a well made mattress from a family owned business will always be a better bed than a mass produced product.
No pushy sales staff, just honest to goodness experts who care how well you sleep.
Keeping my fingers crossed on my upcoming marriage. Just kidding. He’s the real deal. Finally.
He’s always bought CC mattresses, too. That proves we’ll be happy together on our new mattress. Thanks John!

Bought a bed for my son, last week. He loves it! We have been customers of Custom Comfort for at least 20 yrs. Aside from buying for our own house, all their mattresses are also in our vacation home. We have recommended their product to our friends & family, and they too are happy with their beds!
I own a furniture upholstery shop and know the difference in what’s inside. They construct the mattresses properly, using the right, upgraded materials.
Bottom line, they don’t cut corners. There is value in their product because they have complete control of the manufacturing process. Many of my customers ask for mattress referrals. We recommend Custom Comfort Mattress and have always received call backs, from our customers, thanking us for the referral.
It’s unfortunate that most of the public doesn’t see or feel the difference between this product & generic mattresses.